We Do Business Your Way!

Welcome to LONG-LEWIS™ est. 1887!

Help Desk

Welcome to your Virtual Help Desk! Here you have access to many useful and beneficial tools to aid you in your daily activities.  All tools are described in some detail below.  But if you know what you are looking for, you may use the Quick Links by Area in alphabetical order below.

To Keyword Search, press Control F on a PC, Command F on a Mac.

List of Help Quick Links by Area:

Recuro Health:

  • Your 24/7 anytime, anywhere doctor’s office
  • Avoid waiting rooms & going to the doctor’s office
  • Visit a doctor or counselor by phone, secure video, or Recuro Health App
  • Pediatricians are available 24/7
  • Family members are also eligible

Technical Support:

  • Email [email protected] and your request will be handled by the proper technician
  • If an emergency, first speak with your manager and they can call 256-429-9312 if unable to resolve the issue
  • Only members of management are allowed to call the emergency number
  • For hardware support such as a workstation or department move, please email [email protected] and allow 1 week to fill the request

DMS & CRM Support:

  • Dealertrack DMS Help
  • VIN Solutions CRM
  • DMS & CRM Taining
  • All DMS & CRM Support Needs

Facilities Repair Request:

  • Electrical Issues
  • Plumbing Issues
  • Sanitation Issues
  • All Other Maintenance Needs

My Issue Board:

  • Issues Reported to Your Manager that are
    not being Addressed
  • Process Issues
  • Employee/Customer Safety Related Issues
  • Personnel Issues
  • Improvement Suggestions

Help Fight Fraud, Waste & Abuse:

  • Employees Doing Something Unsafe
  • Employees Doing Something Unethical or Illegal
  • Employees Sexually Harassing or Stalking Another
  • Employees Embezzling or Stealing in Anyway
  • All Illegal, Unethical & Immoral Activities

Benevolence Loan Requests:

  • Provides Financial Assistance to Employees
    Experiencing a Hardship
  • Emergency Situations
  • Temporary Hardships

Employee Volunteerism Program:

  • Unpaid Volunteer Time
  • All Hours Volunteered for a 501(c)3 Non-Profit Organizations are Eligible
  • Complete the Volunteer Verification Form to Get Started

Order Business Cards:

  • Every Department
  • Every Affiliate
  • Custom Cards
  • All Business Cards

Get Approved Logos:

  • Every Department
  • Every Affiliate
  • All Sizes
  • All Formats

Custom Artwork Requests:

  • Digital Media
  • Traditional Media
  • All Media

Job Post Request:

  • All Locations
  • All Departments
  • All Positions

Referral Rewards Check Request:

  • Request RR Checks to be Issued
  • Have Check Mailed to Customer
  • Have Check Given to Salesperson

Order Apparel:

  • Go to www.sanmar.com to access your online catalog
  • Order All Types of Apparel
  • Many Styles
  • Many Sizes
  • Many Colors

Accounting Support Tracker:

  • Report Accounting Issues
  • Track the Progress
  • Get Resolutions

Reporting Requests:

  • Parts, Service, Sales, Accounting, etc.
  • Any Department
  • Any Location

Christmas Club Savings Investment Account:

  • Save for Christmas
  • Make Additional Money by Investing
  • All Departments & Locations
  • 36 Departments Auto Group Wide

Check Request:

  • Parts Return – Refund
  • Warranty Credits
  • Rental Reimbursement
  • Clerk of the Court for Tag Renewal
  • All Accounting Checks

Retirement Planning:

  • Manage Your Retirement Online
  • Retirement Goal Setting
  • Risk Calculator
  • Loan Calculator
  • Market Dynamics
  • Cashout Calculator

RightNow Media @ Work

  • FREE Online Library of Valuable Content for You & Your Family
  • Access Educational, Motivational, & Inspirational Content
  • Stream Professional Resources Anytime, Anywhere on Multiple Devices
  • Plenty of Children & Teen Content Too!

Vehicle Accident/Theft Reporting:

  • Traffic Accidents
  • Single Vehicle Accidents
  • Property Damage
  • Vehicle Theft
  • Parts Theft

Social Media Posts:

  • We Post Your Interactions with Customers
  • Simply Take a Pic or Video
  • Then Click the Button Below
  • Fill out Form, Attach Pic/Video
  • Then Click Submit

Training Requests:

  • Not Clear on Any Portion of Your Job?
  • Having Trouble Understanding Your Tasks?
  • Need to Learn a New Procedure?
  • Refresher on Any Topic, Small or Large
  • All Types of Training

UKG (UltiPro):

  • Keep Track of Your Pay
  • View Your Employee Information
  • View Check Stubs 24/7
  • Update Your Personal Information
  • Your Deductions & Taxes
  • And More Employee Friendly Options

Customer Injury/Incident Report:

  • Report Customer & Vendor Accidents
  • Slip/Trip & Fall
  • Cuts (Finger, Arm, Leg etc.)
  • Injuries (Eye, Head, Back, etc.)
  • All Customer Accidents & Injuries

Employee Injury/Incident Report:

  • Report Employee Accidents
  • Slip/Trip & Fall
  • Cuts (Finger, Arm, Leg etc.)
  • Injuries (Eye, Head, Back, etc.)
  • All Employee Accidents & Injuries

Fitness Center Membership:

  • North Alabama Only
  • One Year Memberships
  • Monthly Memberships
  • Single Fitness Memberships
  • Family Fitness Memberships

Keep It Clean Club:

  • Unlimited Car Washes Per Month
  • 3 Packages to Suit Your Needs
  • Membership Fees are Payroll Deductible
  • Cancel Anytime

Event Sponsorships & Involvement We Should Consider:

  • Suggest Events
  • Suggest Sponsorships
  • Suggest Charity Events
  • Suggest Charity Sponsorships
  • Get Involved

College Scholarship Requests:

  • Field of Study Directly Related to Your Position
  • Field of Study for a Position You’d like to have with Our Company
  • Planned Degrees are Considered
  • Currently Pursuing Degrees are Considered

Employee AR Charge Request

  • Charge up to $200 to their Accounts Receivable (paycheck).
  • All charges will be deducted from the next payroll.
  • Vehicle Services
  • Parts & Accessories
  • Much More!

O&A Directory:

  • Management Extension
  • Management Email Address
  • Management Responsibilities
  • Download Available

Long-Lewis Foundation Assistance Request:

  • Local Non-Profits
  • Faith-Based Initiative
  • Local & Global Missions
  • Communities Benevolence

Auto Group Organization Chart:

  • Employee Job Roles
  • Who Reports to Whom
  • Assistance on Any Topic
  • Assistance on Any Issue
  • And Much More!