We Do Business Your Way!

Welcome to LONG-LEWIS™ est. 1915!

Help Desk

Welcome to your Virtual Help Desk! Here you have access to many useful and beneficial tools to aid you in your daily activities.  All tools are described in some detail below.  But if you know what you are looking for, you may use the Quick Links by Area in alphabetical order below.

To Keyword Search, press Control F on a PC, Command F on a Mac.


List of Help Quick Links by Area:



MDLIVE:

  • Your 24/7 anytime, anywhere doctor’s office
  • Avoid waiting rooms & going to the doctor’s office
  • Visit a doctor or counselor by phone, secure video, or MDLIVE App
  • Pediatricians are available 24/7
  • Family members are also eligible


IT & Phone Support:

  • Computer
  • Phone
  • Printer
  • Applications & Software (including Microsoft Exchange, User Passwords, FMC Dealer, STARS, and KPA)
  • All Other Technology Needs


DMS & CRM Support:

  • Dealertrack DMS Help
  • VIN Solutions CRM
  • DMS & CRM Taining
  • All DMS & CRM Support Needs


Facilities Repair Request:

  • Electrical Issues
  • Plumbing Issues
  • Sanitation Issues
  • All Other Maintenance Needs


My Issue Board:

  • Issues Reported to Your Manager that are
    not being Addressed
  • Process Issues
  • Employee/Customer Safety Related Issues
  • Personnel Issues
  • Improvement Suggestions


Help Fight Fraud, Waste & Abuse:

  • Employees Doing Something Unsafe
  • Employees Doing Something Unethical or Illegal
  • Employees Sexually Harassing or Stalking Another
  • Employees Embezzling or Stealing in Anyway
  • All Illegal, Unethical & Immoral Activities


Benevolence Loan Requests:

  • Provides Financial Assistance to Employees
    Experiencing a Hardship
  • Emergency Situations
  • Temporary Hardships


Employee Volunteerism Program:

  • Unpaid Volunteer Time
  • All Hours Volunteered for a 501(c)3 Non-Profit Organizations are Eligible
  • Complete the Volunteer Verification Form to Get Started


Order Business Cards:

  • Every Department
  • Every Affiliate
  • Custom Cards
  • All Business Cards


Get Approved Logos:

  • Every Department
  • Every Affiliate
  • All Sizes
  • All Formats


Custom Artwork Requests:

  • Digital Media
  • Traditional Media
  • All Media


Job Post Request:

  • All Locations
  • All Departments
  • All Positions


Referral Rewards Check Request:

  • Request RR Checks to be Issued
  • Have Check Mailed to Customer
  • Have Check Given to Salesperson


Order Apparel:

  • Order All Types of Apparel
  • Many Styles
  • Many Sizes
  • Many Colors


Accounting Support Tracker:

  • Report Accounting Issues
  • Track the Progress
  • Get Resolutions


Reporting Requests:

  • Parts, Service, Sales, Accounting, etc.
  • Any Department
  • Any Location


Christmas Club Savings Investment Account:

  • Save for Christmas
  • Make Additional Money by Investing
  • All Departments & Locations
  • 36 Departments Auto Group Wide


Check Request:

  • Parts Return – Refund
  • Warranty Credits
  • Rental Reimbursement
  • Clerk of the Court for Tag Renewal
  • All Accounting Checks


Retirement Planning:

  • Manage Your Retirement Online
  • Retirement Goal Setting
  • Risk Calculator
  • Loan Calculator
  • Market Dynamics
  • Cashout Calculator


RightNow Media @ Work

  • FREE Online Library of Valuable Content for You & Your Family
  • Access Educational, Motivational, & Inspirational Content
  • Stream Professional Resources Anytime, Anywhere on Multiple Devices
  • Plenty of Children & Teen Content Too!


Vehicle Accident/Theft Reporting:

  • Traffic Accidents
  • Single Vehicle Accidents
  • Property Damage
  • Vehicle Theft
  • Parts Theft


Social Media Posts:

  • We Post Your Interactions with Customers
  • Simply Take a Pic or Video
  • Then Click the Button Below
  • Fill out Form, Attach Pic/Video
  • Then Click Submit


Training Requests:

  • Not Clear on Any Portion of Your Job?
  • Having Trouble Understanding Your Tasks?
  • Need to Learn a New Procedure?
  • Refresher on Any Topic, Small or Large
  • All Types of Training


UKG (UltiPro):

  • Keep Track of Your Pay
  • View Your Employee Information
  • View Check Stubs 24/7
  • Update Your Personal Information
  • Your Deductions & Taxes
  • And More Employee Friendly Options


Customer Injury/Incident Report:

  • Report Customer & Vendor Accidents
  • Slip/Trip & Fall
  • Cuts (Finger, Arm, Leg etc.)
  • Injuries (Eye, Head, Back, etc.)
  • All Customer Accidents & Injuries


Employee Injury/Incident Report:

  • Report Employee Accidents
  • Slip/Trip & Fall
  • Cuts (Finger, Arm, Leg etc.)
  • Injuries (Eye, Head, Back, etc.)
  • All Employee Accidents & Injuries


Fitness Center Membership:

  • North Alabama Only
  • One Year Memberships
  • Monthly Memberships
  • Single Fitness Memberships
  • Family Fitness Memberships


Keep It Clean Club:

  • Unlimited Car Washes Per Month
  • 3 Packages to Suit Your Needs
  • Membership Fees are Payroll Deductible
  • Cancel Anytime


Event Sponsorships & Involvement We Should Consider:

  • Suggest Events
  • Suggest Sponsorships
  • Suggest Charity Events
  • Suggest Charity Sponsorships
  • Get Involved


College Scholarship Requests:

  • Field of Study Directly Related to Your Position
  • Field of Study for a Position You’d like to have with Our Company
  • Planned Degrees are Considered
  • Currently Pursuing Degrees are Considered


Employee AR Charge Request

  • Charge up to $200 to their Accounts Receivable (paycheck).
  • All charges will be deducted from the next payroll.
  • Vehicle Services
  • Parts & Accessories
  • Much More!


O&A Directory:

  • Management Extension
  • Management Email Address
  • Management Responsibilities
  • Download Available


Long-Lewis Foundation Assistance Request:

  • Local Non-Profits
  • Faith-Based Initiative
  • Local & Global Missions
  • Communities Benevolence


Auto Group Organization Chart:

  • Employee Job Roles
  • Who Reports to Whom
  • Assistance on Any Topic
  • Assistance on Any Issue
  • And Much More!