Below are recent reviews written by our customers. If you would like to write your own review, click here. You may also write your review and read other reviews on 3rd party sites by clicking any icon below.
4/30/21 – I am difficult to please. Very picky about what I want in a vehicle. Long-Lewis delivers without hesitation. With their invaluable assistance, I was able to reserve a hard to find Ranger, contacted immediately upon arrival, offered to bring it to my home which I declined as the dealership is a short distance from my home and I could not wait to get there. David Brown, the salesman, has become ‘my new best friend’. A wonderful overall experience I would not just recommend but advocate for Long-Lewis for anyone’s any kind automotive needs.
– Johnny D.
4/29/21 – We really enjoyed working with Autumn and Kyle in buying our Edge. They were knowledgeable, friendly, and patient with us throughout the process. Would happily work again with either one of them, and we were generally very satisfied by our experience at Long-Lewis.
– Christopher H.
4/26/21 – Our salesperson Blake Lawson was excellent. When I saw the vehicle listed online and called the dealership, Blake answered. He immediately sent me all the information I requested. He answered any questions I had and texted me updates daily. We drove from out of town to look at the vehicle. He stayed after the dealership had closed to make sure our sale went smoothly. He texted me a video the next day (as he said he would) showing me how to navigate the features on the vehicle. He has even emailed me after the sale to let me know if we have any issues or questions to please call him. The best experience I have had buying a vehicle.
– Patrick L.
Phenix City, AL
4/19/21 – My experience with Long-Lewis has been great. Don and Tim in the sales department presented me with a deal that was better than I thought I could get. The car I wanted was on the lot and I drove out happy after a very pleasant experience. Don’s 27 years of experience and Tim’s patience made for a smooth transaction from the start. I actually enjoyed doing business with you.
– Ralph T.
4/19/21 – John Reynold greeted me upon arrival and the total experience was pleasant from start to finish. He made a great first impression and everyone I worked with from the sales manager to the finance personnel were pleasant and professional.
– Hubert W.
Mountain Brook, AL
4/9/21 – Fantastic experience. Blake Lawson was my sales person and he was great. We had ordered my vehicle as it was a new release and he kept me informed the whole time. No pressure to buy expensive add-ons. Pricing was upfront and no hidden fees. Overall a great experience. Would absolutely recommend Long-Lewis and Blake Lawson again.
– Christopher M.
4/2/21 – This is my 4th Lincoln I absolutely love the brand! The luxury, beauty, and affordability of a Lincoln is what I fall for EVERY time! Another bonus is my Sales Professional, Paul Fleming always treats me like family! Thank you!
– Rosalind G.
3/26/21 – We had a Bronco Sport custom built. David was there every step of the way, making sure our build was correct and keeping us up to date on the status. I was kept informed at every point while bronco was being built, shipped and until arrival. Great service including signing all documents and paying for it.
– Jack H.
3/16/21 – John Kinlaw was an excellent salesman! So fun to joke around with and made the process so easy. The finance man was super friendly and spelled out all the documents for me so I felt comfortable signing them. The girl who taught me about the different features of my car was very knowledgeable and kind and friendly.
– Elizabeth H.
3/16/21 – Ok first of all we were directed to Sam Reese. This was perfect. He was so kind and knowledgeable throughout the purchase of my new Lincoln. He answered all of our questions and if he didn’t know or was unsure he asked another person. He wanted to make sure we had the correct info. Then, we were so impressed by everyone who came by and introduced themselves to us and told their position and offered their help if we needed it. Everyone was so kind and helpful. We had to go home and think about the offer and info which we did. We called and talked to Sam and David who was also super nice. He explained everything we had questions about and the best thing neither Sam or David never ever put any pressure on me to buy this vehicle. I thank them for that. Once I came back to purchase the vehicle every department was very knowledgeable about their job and making sure everything was good as well as me knowing how to operate the vehicle. Especially since I live two hours away. Evan (I think was his name ) in finance was so knowledgeable about the extended warranty and again he did not pressure us in getting it. He simply gave his opinion and what would work best for us and left it up to us to decide if we wanted to do it which we did because of all of the electronics on this vehicle. Then we were guided to the final step which I cannot remember the guys name or the young lady who helped us to go over the final questions. They were awesome. The final thing I must say is that I feel no hesitation that when and I already had to call Sam, that I know that I can call and they will be happy to help me. I do have to say that you have a great young man working for you. Sam had only been there two months and he knew so much about this vehicle so we were so blessed that he was our salesman!
– 4ever Friends
3/12/21 – Refreshing buying experience. Easy to do business with combined with transparent pricing without a bunch of ‘extra’ fees. I have purchased many major luxury brands. My buying experience with Long-Lewis and Karl Wiggs specifically was very positive.
– Brad B.
3/8/21 – I am 100% pleased with every aspect of my search and purchase. Everyone was very friendly and helpful, especially Sam Charif who went above and beyond to help me find the right vehicle. I had purchased a Ford transit years ago from Sam, and that’s why I came back to get a Ford Explorer. Sam is absolutely the nicest most patient man who made the entire process easy, understandable, and a pleasant experience. I will highly recommend this dealership and especially Sam to anyone who is looking for a vehicle.
– Thomas A.
3/8/21 – The staff, especially Mr. Delbridge, was professional and made sure I got the best deal I could get. I tell my family and friends, if you’re looking for a car or a truck, go to Long-Lewis Ford they can’t be beat! Mr. Delbridge is an excellent salesman, this is the third truck that he has sold me. I know you want a 5 star rating but, thanks to Mr. Delbridge, I’m giving y’all a 10! So thank you! And Mr. Delbridge, when I get ready to buy another vehicle I will be calling you!
– Edward T.
3/3/21 – I have purchased vehicles from Long-Lewis for many years and have always been pleased with the way they conduct business. They know me by name and treat me like one if the family, except better. The process in buying my vehicles has always been quick and easy. The service department is wonderful. There is someone who goes through everything about your new vehicle before you ever leave the lot. I would recommend Long-Lewis to anyone.
– Derrell M.
3/1/21 – Long-Lewis was very knowledgeable, friendly, and great to work with. We had a super buying experience and was in and out fairly quickly. Got what I wanted on my trade in which was great. I went in for a Bronco Sport, changed to an explorer, and left with a Lincoln Nautilus. I wouldn’t have changed anything about our experience at Long-Lewis Hoover. From beginning to end everyone was helpful, friendly, and knowledgeable. Highly recommend!
– Tara V.
2/22/21 – I have purchased several vehicles from Long-Lewis, and I have always had a great experience. Whether it’s Sam in sales or Chris in service they always make you feel like you’re their top priority. I will be a lifelong Long-Lewis Ford customer.
– Christopher W.
2/17/21 – I feel Bradley and the team understood my needs and what would get me comfortable making the trade. The process was pretty straightforward despite some technical issues when drawing up the paperwork. everyone was very kind and made for a good experience.
– Eduardo V.
2/15/21 – I mentioned to the sales and finance person that I had the pleasure of doing business with at Long-Lewis, that my original plans for that day was to go to the local store and buy wi-fi bulbs for my home. I passed by the dealership, saw the Lincolns parked on the front lot, and my car did a complete U-turn and pulled into the parking lot. Before that day ended, I purchased a Lincoln Corsair and I’m totally satisfied with the everything about the process and product. From the luxury SUV, sales staff, finance staff, and Lincoln taking such good care of me since the purchase and it’s something I believe will continue throughout the ownership of this wonderful vehicle. Thank you Long-Lewis.
– Lynn C.
2/15/21 – I have bought every car at Long-Lewis Ford since the 1980’s. I moved several years ago and because of the quality and trustworthiness, it was worth it to me to drive 4 1/2 hours there to do business. The sales people are great, same applies to business office! All employees are friendly and helpful. And since I have moved, I haven’t been able to find a quick lane service to equal theirs! I highly recommend Long-Lewis Ford!
– Sharon H.
2/8/21 – Communication is what went very well for us. Our sales agent at Long-Lewis Ford (Bradley) has always gone the extra mile. The Staff at Long-Lewis Ford are always attentive to their customer’s needs and knowledge of the Ford products. We are completely satisfied with our experience at Long Lewis Ford! I wouldn’t shop for a car anywhere else!
– Patricia H.
2/3/21 – Chris was great to work with. He was upfront honest and on top of information to me as it was ready. I would buy from him and Long-Lewis again in the future. Looking forward to a long relationship together.
– Justin J.
2/3/21 – Our Sales associate, Blake, was very attentive to what we were telling him even though we were not certain what we wanted. He eventually led us to what he understood us to actually be looking for, a Lincoln Aviator. We gave him some specifics we wanted and he went to work finding our car. Less than a week later we were driving our Lincoln off the lot.
– James R.
1/25/21 – The sales people at Long-Lewis are very professional, friendly and knowledgeable. They are able to answer, or find the answer to questions very quickly. The entire sales and financing process is simple and easy. I highly recommend them.
– Michael D.
1/18/21 – The time the salesperson spent going over everything was great. I’ll say the same for the finance guy as he made everything easy to understand. Overall a great experience and I don’t believe I’ve ever dealt with such professional people. The folks employed at this dealership care about the customer experience and go out of their way to make everything easy. Wouldn’t dream of shopping elsewhere.
– Denise C.
1/15/21 – Mr. Jim Bates was awesome! Never felt pushed to buy. He was understanding and patient and fought to get us the best deal. Would 10/10 recommend to anyone. Was a great experience from the time we pulled in the lot to the time we left with new keys.
– Austin R.
1/13/21 – Karl made for an easy and stress-free buying experience. Would buy there again and recommend to anyone in the market for a new car. Drove an hour and 1/2 to buy from Long-Lewis based recommendations from friends and family. Will remain a loyal customer!
– Abigail A.
1/13/21 – From start to finish our experience with Long-Lewis Ford was outstanding. No pressure salesforce, honest answers and going the extra mile to make sure we were satisfied is why all of our future vehicles will come from Long-Lewis Ford.
– Matthew R.
1/11/21 – We contacted Kyle Hall about a Ford Explorer we had seen on the Long-Lewis lot on Sunday to verify our understanding of the promotion and price of an Explorer Limited. He confirmed all the pricing for us. We then decided to drive the 100 miles to test drive the vehicle and we let Kyle know we were coming. He had the vehicle ready for us when we walked in the door. After the test drive he worked with us on different purchasing option. Four hours later we walked away with our first Ford purchase. Kyle was a pleasure to work with from the beginning of the sales process to the end. He is definitely an asset to your organization. We would also like to commend Jacob from the technology group who helped us with all the technological features. He was very patient with our many questions and helped us leave feeling comfortable with the functions of our Explorer. Also, Sho in finance was a pleasure to work with and in explaining the warranty and finance option. You have a great team in these three.
– Peter B.
1/8/21 – My wife wanted a Lincoln Corsair. I identified the SUV she wanted on the Long-Lewis website. I spoke to the sales representative and asked for his best offer. He gave me a very good offer, so we made an appointment for the following day. We drove the SUV and then purchased it. This was an effortless and pleasant experience. We are very pleased with the Lincoln Corsair and the service we received at Long-Lewis.
– Randal K.
1/6/21 – I had a great experience working with Karl Wiggs at Long-Lewis Ford. They did not have the truck that I wanted on the lot but Karl went above and beyond to find it. He managed to find 6 trucks that fit my criteria so I still had a great selection to choose from. Mr. Wiggs was an absolute pleasure to work with and I hope to work with him again if I need a new vehicle in the future.
– Patrick W.
1/4/21 – Great service from beginning to end. All the people were knowledgeable about their jobs and very patient with me. I would recommend this dealership to anyone. And I noticed that customer service is this dealership practice. I could tell that they take special care with all their customers.
– Annie M.
12/30/20 – It is a pleasure to work with our salesman, Darryl Delbridge of Long-Lewis in Hoover, AL. He knows the Lincoln business like the back of his hand! We have purchased several vehicles from him over the years and have never walked away dissatisfied with the vehicle we purchased or the price we paid. Other Long-Lewis personnel are very polite and easy to work with – on the financial side where we sign all the paperwork to the IT person who gave us our lesson on how to handle all the buttons in our Lincoln Navigator! We certainly will be glad to recommend Long-Lewis of Hoover to others.
– Gilbert S.
12/28/20 – Great experience Bradley Wilson is a great representative and took great care to see we got the best deal and car we could. He was aided by Jim Bates as backup. We love dealing with Long-Lewis Hoover and their great staff.
– Sara K.
Mountain Brook, AL
12/24/20 – The Long-Lewis staff has become a trusted source for all our vehicle needs from sales to service and quick service. After 22 years of buying cars from them they have become family. My salesperson, Paul Fleming, showed me a variety of options and even found a vehicle that was on the lot but not yet processed for sale.
– Paul O.
12/21/20 – Daryl Delbridge at the Hoover, AL Long-Lewis Ford is the best salesman I have ever worked with . He cares so much about his customers and works very hard for the customers needs. I trust him as a friend and know he always has my best interest in mind. He is an asset to the Ford Dealership and the customers he serves.
– Donna K.
12/16/20 – Kyle and Sam have helped me numerous times on our fleet as well as personal vehicles. The process was easy and we have never had to spend more than 30-45 minutes in the dealership getting exactly what we wanted and needed each time. We look forward to purchasing many more vehicles from Long-Lewis.
– Kenneth S.
12/7/20 – Salesman spent time explaining the different pricing plans on several different trucks. We never felt rushed. He answered all our questions. During the paperwork process when we questioned something and it didn’t look right to him, he took immediate action to get with another manager to not only get it corrected, but the other manager came over to apologize and show us it was his error and he didn’t hesitate to fix it. Everyone was very attentive to our needs and comfort throughout the entire process. Salesman has followed up with us since the purchase date.
– James D.
12/7/20 – Fast and friendly service. They treat you like family. I personally drive by 5 other ford dealership to buy a vehicle here. They remember your name and offer the best price on their vehicles. Ask for Darryl Delbrigde or any of the friendly staff.
– Herbert S.
12/3/20 – My salesman Evan Swanagin, talked on the phone about what I was looking for. He obviously listened because when I visited the next day he has 3 trucks lined up for me to see. Wade Julius in finance took really good care of me with options to purchase. With that, I was in and out with a new truck that I loved all within literally a couple of hours. I was shocked how efficient they were with everything start to finish. Highly recommend because a great all around experience.
– Marsha D.
11/27/20 – Tim Graham my sales person was great to work with he was not pushy or aggressive and answered all our questions. Long-Lewis is a dealership that values CUSTOMER service. I like their upfront pricing and the fact they treat their employees well and with respect.
– Glenna R.
11/25/20 – My 150 Ford truck was delivered to me in great shape. The gentleman who delivered it (Paul) was professional and delightful. Paul was courteous and well-informed. He showed me a number of the useful characteristics of my 2020 Ford. I love my new Ford.
– Raymond S.
Pass Christian, MS
11/16/20 – My Dad and I were impressed by the total package of how the whole system works at Long-Lewis. The prices are competitive, with no pressure tactics. Carl was very knowledgeable and helpful through the process of buying my car. My father was a owner in the new and used car business. He purchased a truck and my sister purchased a truck from Long-Lewis. He knows good deals on automobiles.
– James L.
11/16/20 – I had a wonderful experience buying my new Lincoln Nautilus and I love it. Evan was great. The man who closed was so efficient. Everybody was friendly and helpful and I love my new car!
– Georgia W.
Alex City, AL
11/9/20 – Our salesman, Chris Adams, was amazing. He answered all questions honestly and and thoroughly as he could. There was none of the usual strong-arm sales tactics one gets from car salespeople, and that was perfect for us. When we needed to step away from the process to think over a few vehicles, Chris was very agreeable to meet with us the following day to make a final decision. The whole process went very smoothly. Chris was more of a “purchase advocate” than a salesman. He helped to make certain that we got every rebate available. The only “extra” that was offered was an extended warranty, by the manager, which was not a “pressure” sales effort. It was simply explained and made available.
– Gerardo S.
11/6/20 – Everything went extremely well from the time I talked with my salesman Don Mathews until delivery. I could not ask for a smother stress free experience, I told Don what I was looking for and he delivered!
– Ronnie L.
11/2/20 – Aron, our sales person, was great! He earned an A++ for attention, helpfulness, and knowledge about the Ranger and the whole buying process. No pressure sales pitch just friendly help. Everyone we encountered at Long-Lewis was very nice. We have gone a different dealer at first but was not very impressed with our question being answered. We then tried Long-Lewis. We had asked about a Ranger in the factor to dealer pipeline. Aron found use just what we wanted at another dealer in GA and got is that Ranger. All went well and we purchased the Ranger. Thank you, Aron and Long-Lewis. We like the no bs style of doing business.
– Vandiver C.
10/29/20 – For months we had been looking for a truck we had talked to and been to so many dealers. Not only did we get a great price for our trade in we got an amazing truck with everything we were looking for! Every one at Long-Lewis went above and beyond I would recommend them to anyone looking for a vehicle! When it comes time for another vehicle that’s where I’m headed to! Thank you for our truck I love it!
– Robert F.
10/28/20 – We are repeat customers of Long-Lewis Ford. I’ve lost count but I believe this was vehicle number 12 or 13 we have purchased over the years. The customer care we have received in every aspect of the operation has always been exceptional. Whether it’s service, sales, parts or finance we have built relationships with the Long-Lewis Family and always trust we are in good hands. Our sales associate Paul Fleming always goes above and beyond to take care of us and in his absence Barbra has done the same. We never even think about going any place else to shop for a new vehicle. We appreciate the level customer care and look forward to continuing our relationship with the Long-Lewis Ford Family in the future.
– Ricky T.
10/22/20 – From the time we drove up until we left with our new vehicle, everyone was extremely helpful and knowledgeable. It was a pleasurable vehicle buying experience.
– Gregory S.
10/21/20 – The staff and especially my sales person were knowledgeable, friendly and polite. I would strongly recommend Long-Lewis and their team of professionals to anyone looking for a pleasant auto purchasing experience.
– Jeffrey N.
10/19/20 – The salesman, Blake Lawson, was very knowledgeable, answered all my questions, explained many of the car’s features, provided trade in information, detailed payment options, etc. The finance person explained everything. The man who gave me a detailed rundown of all the car’s functionality before I left was very thorough.
– Sandra G.
10/12/20 – My experience at Long-Lewis was the best hands down, before I got there I called from GA. The next day my cargo van buying experience was awesome considering the way it started out, it was like a big bluff, they were tuff and took it and made it like they do it all the time like it’s a professional thing these people here have that no other dealer has, it’s unreal.
– Clint R.
10/5/20 – Evan Swanigan was our salesman and he was so professional and patient. Made it one of the best buying experiences we’ve ever had!
– Geoffrey H.
10/5/20 – Kyle Hall is just fantastic. He is so honest and sincere and makes you feel like you are not just buying a car. He made the whole experience wonderful. I will be sure to refer friends and family to Kyle Hall in the future.
– Stephen M.
10/5/20 – I feel like God sent me to Long-Lewis and as soon as I walked in the door I was introduced to Don Mathews which took his time and patience with me and my family showing me different options for my budget. I feel like he went the extra mile to make sure I was not pressured but he stayed in contact with me until I made my decision. Then I feel like he went above and beyond to help me get the best deal on my choice. So I feel like the first time I have bought a new vehicle was an awesome experience. I have already been referring the dealership and Mr. Don Mathews.
– Jeremy E.
10/2/20 – Great customer service, best prices, and they value your trade. They never tried to be dishonest about their best price for the car or the trade. Both prices were great. Never will buy another Ford any where else.
– Jacob K.
9/18/20 – When I arrived the car I wanted was being looked at already, my salesman was very quick to find me another in case the first did sell! I loved my experience here! They did all the steps to keep me satisfied and were so nice the whole time! I would definitely recommend this place and Chris Adams!
– Destiny S.
9/17/20 – My experience at Long-Lewis was seamless. The car I had been searching for was not in stock but they had one on order. Evan our sales person keep us informed every step of the way on the arrival of the vehicle. At the point in time to sign the paperwork he was very informative and answered all of our questions. I would definitely buy another vehicle from Long-Lewis.
– Crystal H.
9/16/20 – This is my first new truck I have ever brought. I have brought used trucks before, but from individuals. The whole process was new to me but I know I got what I wanted for the price I wanted. Long-Lewis team was answered every question I had. I will return to buy my wife’s car from them, and any car in the future.
– Scott B.
9/16/20 – Blake Lawson our sales rep went above and beyond our expectations to find and deliver (on his off day) to get us exactly what we wanted.
– Bobby M.
9/16/20 – My family has been coming to this Ford dealership for years to get our cars and they never disappoint. They are very honest and determined to help you get the best car in you price range. I highly recommend this dealership, you won’t want to go anywhere else after!
– Katherine S.
9/14/20 – Overall great exprience…no typical car sales nonsense, no rushing, no pressure…easy to work with and great service. Other area dealers seem to be the opposite, typical 70’s car salesmen. Long-Lewis was a refreshing experience. I really can’t say there was anything to improve upon, Blake provided great service at every level.
– SVP Unlimited LLC
9/10/20 – I had the best experience at Long-Lewis ford very very nice people I came in at 9am and was leaving by noon. Got a brand new car instead of a use one. Very nice and helpful people. I came in for a use SUV and walked out with a brand new one. Will be getting all of my vehicles from them.
– Diondria A.
8/31/20 – Don Mathews is the BEST salesman. So patient and willing to go the extra mile. We love buying from Long-Lewis because it’s a no hassle situation every time, and Don is a no-pressure salesman!
– Tanya S.
8/28/20 – Our sales rep. (Jim Bates) was very responsive. He made sure we were happy with the Ford edge and made sure we understood all the features. He didn’t have us waiting around, we were in and out. I would recommend him to my friends!
– Erick S.
8/17/20 – Karl was an awesome person to deal with. Got me exactly what I wanted. Didn’t beat around the bush and was straight up from the start. Definitely recommend him if you’re looking for a car or truck.
– Corey M.
8/17/20 – I had an amazing salesman that was extremely thorough and made sure I knew all of my options. We stayed in contact through having a few things added to the truck which took a huge amount of stress off of me. I would definitely buy from him again.
– Brianna B.
8/14/20 – This is the 3rd time that I have bought a car from this location and it was no different of an experience. Bradley was super helpful at getting me what I needed, and the entire team was ready to get me going once I had chosen my car. No complaints at all!
– Jalen B.
Vestavia Hills, AL
8/13/20 – I have bought 6 cars for me and my 2 daughters over the last 12 years and it gets easier every time. I really enjoy dealing with Don Mathews and the Long-Lewis sales team.
– Kevin W.
8/10/20 – Salesman was real knowledgeable an helpful with everything I needed. Best experience I’ve had purchasing a vehicle will definitely continue doing business there as long as Jamarcus works there.
– Bradly C.
8/5/20 – They were very courteous and it was done very fast as far as the paperwork also very helpful and informative about my new vehicle they actually take the time to show you how to use the new features on your vehicle.
– Pedro B.
7/29/20 – Experience was wonderful! Tim (my salesman) was an excellent example of a hard working, go getter that was amazing to work with! The entire process was smooth and handled perfectly. Even the one issue (broken windshield) has been explained and will be fixed for me at no cost. At any time in the future that I need to look for a new vehicle, I will start with the same dealership and salesmen!
– Keith T.
7/23/20 – Paul Fleming sold me my very first car a 2001 Taurus I purchased in 2002. This year I purchased a 2020 F150 and I wouldn’t have purchased from anywhere or anyone else. The customer service at Long-Lewis Ford can’t be matched! Thank you so much for a spirit of Excellence and Integrity!
– Ashley S.
7/23/20 – The car that I wanted Located was on the lot when I arrived, ready to look at it. Mr. Matthews took very good care of me the day I went to look at and lease it. He had everything ready to go with the finance man, John. After doing the lease, Jacob familiarized me with the Lincoln controls. Everyone I met was polite, helpful, and friendly. No one was the least bit pushy or made me uncomfortable. They were all very professional and cordial to me.
– Mary M.
7/23/20 – The service is awesome. They always have the lowest price on the window, so you do not have to haggle. This price is ALWAYS much lower than you would expect because they look for every rebate and discount.
– Teresa J.
7/20/20 – Chris Adams was our salesperson and he was particularly sincere and straight forward to deal with. He did a great job and was helpful in every way. Could not be happier with my buying experience than I was at Long-Lewis.
– Michael J.
7/15/20 – Ordering a new truck in a pandemic was challenging. Karl kept me informed the whole way and I got exactly what I wanted. A Great experience all the way around.
– Larry M.
7/15/20 – The dealership was very clean and the sales rep was very helpful and nice well informed on the vehicle I purchased. The whole crew that help me throughout the process was very prompt. And they followed all of the COVID-19 protocols.
– Joseph C.
4/30/21 – I had transmission replaced in a 2013 Ford Focus. What I thought would take 2 months only took 2 weeks and 2 days. I was very pleased. Everyone was courteous and helpful.
– Joyce H.
4/29/21 – Overall the experience was good. The specific part needed to fix my vehicle was back ordered and therefore prolonged the process, which was frustrating. However Scott kept me updated and did his best to ensure my truck was fixed in a timely manner.
– Skyler G.
4/28/21 – Fred in Quick Lane is outstanding. He takes care of my car, keeps me informed and is always professional. He represents Long-Lewis in an outstanding manner.
– Billy E.
4/15/21 – The team at the Long-Lewis Service Department not only perform their jobs in an outstanding manner, they make the customer feel listened to and appreciated! I am 68 years old and until I experienced the professional service at Long-Lewis, I had always gone to a non-dealer source for any repair needs. Now, for nearly ten years I will only take my Ford to Long Lewis for service! They have never let me down! And, no, I am not related to anyone at Long-Lewis. Just a satisfied customer.
– Roy C.
4/12/21 – Bruce was extremely helpful with getting my ac repaired. Service was fast and extremely well done. Staff was very friendly. I would recommend Long Lewis to anyone needing warranty work done or looking for a new vehicle.
– Christopher B.
4/9/21 – Everything was great. The staff were very welcoming and professional. The service was fast and I was in and out in about 30 min. Will be back to do my service when it is time again. Thank you!
– Eric J.
4/7/21 – My experience was excellent they waited on me immediately it did not take very long for my car to be serviced and I was on my way also I signed up for Ford Pass so I got a free oil change which I really appreciate.
– Sandra F.
Pleasant Grove, AL
4/5/21 – Bruce Williams always takes care of my vehicle, to be honest until he stepped out to help me the experience was kind of cold. He has made me feel like my vehicle matters.
– Michael G.
3/30/21 – Communication was great! I was informed the entire time my truck was in the shop. Anytime something changed, I was told about it.
– Jake D.
3/24/21 – Good Service. They keep me updated with what was going on with my car and the customer service was good as well. The wait time was not long.
– Diane M.
3/22/21 – Long-Lewis Quick Lane is always timely and professional and I appreciate them always being able to do same day service on my vehicle.
– Henry F.
3/22/21 – Overall good experience. You always kept me updated on the progress and let me know when you thought work would be done (I stayed there and worked during service). I always appreciate that.
– Jonathan K.
3/16/21 – I think having a 10 year old unit that I bought from Long-Lewis Ford should be a testament to the level of service this Quick Lane location provides. The customer service here is always 5 Stars. I’m greeted when I walk in the door, the recommendations for service are always spot on. Wai and Fred know me by name.
– Carl K.
3/12/21 – Wade and the Quick Lane team were true to the name; quick and efficient. They had my daughter’s Mustang serviced and returned to me in a few minutes. Thank you, we appreciate your work.
– Andy B.
3/11/21 – Took my car in for the works oil change. Took about 39 minutes to change oil, check brakes and tires , rotate the tires and check all fluids and belts. I won’t go anywhere else but Long-Lewis.
– Samantha M.
3/5/21 – Specifically appreciate the service precision. Especially checking the lights and electrical that kind of service builds trust and confidence in Long-Lewis and the Ford product.
– George B.
3/3/21 – Long-Lewis Quick Lane is consistently the best. The employees take pride in their work while serving the customer. I will return for my tires and other service needs.
– C F.
Cahaba Heights, AL
3/1/21 – I visited to get an oil change and get new tires. The service was great as always. I live 3 miles from Iron City Ford, but I drive approximately 26 miles one way to go to Long-Lewis Ford instead. The staff at Long-Lewis are so kind and knowledgeable and I totally trust them to take care of my car. They are all awesome!!
– Marcie M.
Center Point, AL
3/1/21 – Recently I took my 2014 Ford Escape 3 times: The Service Branch did an outstanding job of scheduling, ordering parts, providing feedback, and finally repairing the car’s radio. Bruce was the service agent that assisted me and he was nothing short of outstanding and professional. The other two services were done through the quick service. The young lady was equally as professional and your mechanic discovered I needed new brake pads during the oil change. She explained the need, and I had noticed the brakes squeaking, so she ordered breaks and called me when the pads were in and the service was quick and I’m 100% satisfied with how my vehicle was repaired and the professionalism of all of Ford’s service providers. BTW: During my Air Force career I was the OIC of 4 Vehicle Maintenance Branches and I am impressed with the cleanliness of the shop and the service providers’ treatment of the customers. Thank YOU ALL!
– Virgil K.
2/24/21 – My experience with Long-Lewis was excellent. Scott at Long-Lewis kept me informed about what was happening with my vehicle the entire time it was at Long-Lewis. He explained to me everything that needed to be done and who would be doing it. GREAT EXPERIENCE! GREAT SERVICE!
– Anetta T.
2/18/21 – What went well is that I was listened to of the problems I brought my SUV in for. After explaining the problem I was advised possibly what the trouble was I was experiencing and I would have to leave my vehicle because of the duration it would take to repair it. I was then advised I would be put in a rental until my vehicle is repaired. Chris Wesson immediately took care of getting this handled for me. This appointment was handled very professionally with assurance vehicle would be repaired by the next day. As promised, I was able to pick up my vehicle at the end of next day with all the problems I brought it in for repaired. I appreciate the personal touch and kindness shown during this appointment.
– Linda S.
2/16/21 – My recent service experience was great. I didn’t have to leave my home to have this service completed. My vehicle was pick-up at the time scheduled. A loaner car was left for me to use during the time my car was being serviced. I received a call to inform me as to when my vehicle will be returned. My car was cleaned and washed; that was a plus for me. All and all my experience was a good one. I was use this service again.
– Jacqueline F.
2/12/21 – I appreciate how the service representative brought the data to other customers and myself to make a decision. The representative answered any questions and provided advice without pushing or being over bearing. And why I appreciate that is because that type of interaction is lost in so many aspects and day to day activities in todays society. The representative’s demeanor conveys a respect towards the vehicle owner and helps build trust that he is providing all of the information available for the vehicle owner to make an educated decision. Thanks.
– James T.
2/10/21 – The service team at Long-Lewis was thorough and professional. My service advisor kept me updated, and when I picked up my truck he was not available but later called me to ensure that the problem was corrected to my satisfaction. Nice personal touch.
– William B.
2/10/21 – I was unaware of the need for some long overdue service! Quick Lane took care of all that was needed for me to feel confident driving a 20 year old car!! They have helped me t keep it in tip top shape this long!!
– Martha H.
Vestavia Hills, AL
2/8/21 – Excellent service with pickup and drop off of loaner vehicle. I was also kept in close communication regarding the status of the vehicle at all time. The vehicle was returned to me in much better condition.
– Alexia A.
2/3/21 – I was in and out in under 30 min all of the advisors there are just great. I have always taken my Lincolns to Quick Lane for service and have never been disappointed. The service personal are great and I should know because I was in the auto service business for 35 years before I retired.
– Jimmy J.
1/27/21 – Outstanding and crazy quick service. Crazy quick! Anyone who owns a Ford Escape knows how difficult the battery is to change but they had my battery changed and the oil changed and the tires rotated in less than 30 minutes. I don’t know… They must’ve had eight people working on my car at one time…that’s the only way this makes sense!
– Ronald H.
1/27/21 – Vehicle had an intermittent problem that was difficult to diagnose – dealer was willing to look at car on a moments notice when the issue was occurring, then performed a minor repair at no cost.
– Richard F.
1/11/21 – Although my parts were on back-order, the Service manager Chris kept me well informed during the entire process, and the entire team maintained excellent customer service and treated me with courtesy and respect. This team is very professional!
– Victoria D.
Pleasant Grove, AL
1/8/21 – They were really busy the day we went to have our truck serviced, but as usual they went above and beyond to make sure everyone was taken care of quickly. They moved some of the vehicles over to the regular service department and had everyone on their way quickly. We have always been treated as if our business with them truly mattered. Hats off to Quick Lane!
– Donald M.
1/4/21 – My car was quickly serviced and a very short waiting time. My new battery for my F-150 was placed in the trunk saving the back on this 75 year old man. Mr. Fred Snyder always friendly and helpful. I like having all service records at Long-Lewis and available. Pricing is reasonable for the service provided.
– Charles H.
12/30/20 – Just prior to Christmas there were more people than usual getting their vehicles serviced. In spite of the volume of customers, the same courteous and efficient service was given.
– Eugene F.
Ocean Springs, MS
12/28/20 – I’ve NEVER received BETTER service than the Long Lewis Quick Lane! They are the BEST & FASTEST service you’ll ever experience!
– Michael D.
12/23/20 – In and out for an oil change just as quick as any drive-in place. Friendly staff, makes good recommendations without being pushy.
– Jennifer S.
12/21/20 – Would highly recommend this dealership. Quick and friendly service. I have a Ford dealership 5 miles from my house and I would still drive 20 miles to Hoover for the better service.
– Samantha M.
11/23/20 – The guys at the front counter are what makes the difference between your dealership and any other. They are very nice and always helpful. Really appreciate them.
– Gary H.
11/19/20 – Everyone has always been very helpful in the Quick Lane. They complete the work required on my car in a timely manner. They always check out and take care of anything I have concerns about. I will not take my car anywhere else to be worked on.
– Charlie G.
11/18/20 – Chris went our if his way to ensure that I was aware of what was going on and called me when my car was ready… even had a follow up call from him a week later checking to see how things were.
– Angie K.
11/16/20 – Fred was great, very easy to work with. I would recommend anyone who needs to buy tires go to Long-Lewis in Hoover and ask for Fred at the Quick Lane counter.
– Brad T.
Vestavia Hills, AL
11/16/20 – The service advisor who worked with me with very courteous and prompt to my needs. When I arrived for service I was given a guess timeline of when the vehicle would be ready due to other customers. Despite there being 5 to 6 cars ahead of me it took upwards 30-45 minutes for my service to be completed which I was very impressed by.
– Kenneth M.
11/11/20 – Chris Wesson was my Service Advisor. He was professional and courteous. He had a loaner car waiting for me while my car was being repaired and he kept me informed throughout the service process. We currently own three Lincolns and we love Long-Lewis of Hoover!
– Kenneth M.
11/9/20 – Very good communication and Robin truly helped me make the best decision for me an my family. I know it can be more expensive to have some repairs done so I’m thankful for his efforts to get the correct repairs done and replacing the transmission. He also did great following up with me to make sure the truck is running properly. Thank you!
– Jon C.
11/9/20 – Was able to get immediate service by going in mid afternoon. Before changing filters, the staff brings existing filters for the driver to see personally and to get your decision on replacement. Once service is completed, you are given a review of each area of service completed and what to anticipate (i.e. when tires may need replacing, the status of your battery, etc.), all very useful information to avoid unexpected problems later. Staff is always courteous and friendly.
– Don B.
11/4/20 – Service personnel was very helpful. Had to overnight the part in, so I had to make a second trip. But, that was ok. worked with me for an early morning appointment. Got me in and out in a very reasonable time. PARTS personnel Chris Ashe handle the parts VERY customer oriented. Chris in Service handled getting the job done in a quick manner.
– Mitchel S.
11/2/20 – Everything was well handled. I was given approximate time for completion and they were well under the time frame promised. The service bill was explained fully. My car was even left where I could redeem it without getting wet since it was raining. I have been very pleased with the Long-Lewis location since I started getting Fords.
– Sara K.
Mountain Brook, AL
11/2/20 – Chris Wesson has helped me through many auto repairs and fixes at LL Ford for several years. I prefer to solely deal with him because he gets the job done. Good man! Give him a raise!
– Charles C.
10/30/20 – The team in the Quick Lane is outstanding and exceeds the mark each and every time. They are a pleasure to deal with and makes my day each time I visit.
– Donnie B.
10/29/20 – Robben Tindle helped turn an experience that started as somewhat negative into one that was very positive. I greatly appreciate the follow up and follow through of their service department and would recommend them to anyone looking to have work done on their Ford vehicle.
– Brad T.
Vestavia Hills, AL
10/29/20 – Mike, who I believe is the service manager, was very helpful in getting my daughter’s car repaired. She is a student at Samford University and we live four hours away in another state. Finding someone local who I can trust to take care of my daughter is a huge comfort!
– Jason P.
10/26/20 – The service is always great and welcoming. I have been going for years and everyone from the sales and service team is very accommodating. That’s really why I stick with Ford, the familiar faces and the team are experienced and know what they are doing.
– Peter H.
10/21/20 – The Long-Lewis Ford Service Department is the only people I trust to touch my 2017 Ford Escape. All personnel are great and take such good care of their customers!
– Marcie M.
Center Point, AL
10/19/20 – The experience during this visit was outstanding as usual. I was kept informed of the progress on my truck during the entire visit. The work was done professionally and in a timely manner.
– Larry D.
10/16/20 – The service writer, Mr. Bruce Williams went above and beyond in his efforts to assist me with my problems with my vehicle. This is my third time dealing with your service department this year and I am completely satisfied thanks to Mr. Williams. He deserves a raise!!
– Juanita H.
Center Point, AL
10/9/20 – Consistently receives Quality, caring service. Chris Wesson has been my service dept. contact for close to 20 years, beginning at the dealership where our Navigator was initially purchased and now since he has been at Long-Lewis Ford. I can depend on Chris ensuring and offering Excellent Customer Service. We travel past several other Ford Dealerships because of dependable and quality service.
– Charles R.
10/8/20 – Ms. Andi Sandefur, the service writer is always so pleasant. She greets me when I walk through the door. I’m usually only in there twice a year but she recognized me even with my face mask on. I can always count on the service team to get me in and out quickly.
– Barbara B.
10/2/20 – We arrived without an appointment and were immediately waited on. We were given the discount for the oil change and tire rotation. In addition they mounted, balanced and installed a tire. We were out the door in 45 minutes from the time we arrived. They then gave us a card to get a free car wash and interior cleaning from a nearby car wash facility. The car wash facility did a fantastic job also. It was a great overall experience.
– Artie P.
9/23/20 – I have been a customer of Long-Lewis since they were located on the Bessemer Super Highway! We currently have two cars purchased from them as does my son. When people ask me why I have trading with Long-Lewis for so long, I tell them I see no need to change. At a lot of dealerships you see fresh faces all the time. However at Long-Lewis, I have dealt with the same people for twenty five years.
– Lawrence M.
Mountain Brook, AL
9/14/20 – Mike in service was great. He took great care of my Explorer and got the service done that it needed just in time for my family trip. Thank you Mike for your excellent customer service.
– Eric J.
8/31/20 – The employees at Quick Lane know me by name when I walk in and always give top notch attention to detail. I have used quick lane for over a decade and wouldn’t trust my car with anyone else.
– Mike D.
8/31/20 – Wai is always so incredibly professional, friendly and helpful! This experience was no exception. My husband’s “low battery” light came on and he was planning to drive out of town that day. Wai wanted to check it out to be certain it wasn’t the alternator. I dropped my husband off at a coffee shop so he could work because we both thought it would probably be hours. Within an hour, Wai determined it was only the battery, had it changed, AND, for exceptional customer service…picked my husband up from the nearby coffee shop so as not to interrupt what I was needing to do! Now THAT is true and hard-to-find customer service! Wai has always gone a step beyond!
– James C.
8/18/20 – Service Agent first stated they were backed up in the transmission dept and it might take two days before they could get to see what the trouble maybe. Instead they were able to correct the trouble in 2 Hours and the automobile was ready for Pickup on the same day of drop off. Great!
– Dorris T.
8/17/20 – FASTEST service I’ve EVER received. This service center breaks the mold of ALL others. You owe it to yourself to try out Long-Lewis “Quick Lane”.
– Michael D.
8/17/20 – Our service experience could not have been better. Tim was courteous and helpful. We were welcomed to the service center and kept informed. As longtime customers, we were not surprised by the excellence.
– L B.
8/13/20 – Roben was great service advisor. Kept me abreast of all details of my service. He got me set up with rental car through the dealership. I’m so glad I purchased my Ford extended warranty.
– Christian H.
8/13/20 – The lady at the counter was a great representation of customer service. I will be back because of her friendly attitude. She deserves to be recognized for her professionalism. Great representative of Long-Lewis Ford!
– Clint C.
8/12/20 – Received warm welcome assured me the problem would be resolved before returning my SUV made sure I had transportation while my SUV were being worked on. For that I truly appreciated it.
– Linda S.
8/10/20 – I showed up to Long-Lewis Quick Lane for my vehicle’s first oil change and tire rotation. I was greeted right away. I reported that I have Ford Pass points, without knowledge of how to redeem them. The dude asked my last name. He took my keys. I said I’d wait outside. Before I got engrossed in my WordScapes game, Dude popped out with my keys, said they were all done, and that they’d redeemed my Pass Points. So easy!
– Elisabeth A.
Vestavia Hills, AL
8/3/20 – I’m always happy with my service in Quick Lane! Fred and Wai have been assisting me with my cars (this is my 4th) during the last 9 years! I know a lot of customers come through there, but you’re always remembered and treated with respect. Thank you to the technicians in the back! We don’t get to meet you, but we trust you with our vehicles! I’ve moved, but I still entrust my ‘ride’ to you.
– Leslie K.
7/31/20 – Fast, professional, convenient and competent service and interaction with front desk personnel. The price is very good as well. Great service plus a very good price equal high value.
– Jerry N.
7/27/20 – Scott took care of my car and kept me updated. He treated me like a valued customer. I do not usually like taking a car in for service but he was very respectful. He kept me updated with the ordering of parts and when the car was ready.
– Tera F.
7/27/20 – While traveling through your town our vehicle had some radiator issues and needed replacing. This was a Sunday afternoon which left us stranded. Although the service schedule was full, Mike worked us in Monday morning and was able to get us back in the road by early afternoon. My dad was in the hospital and very close to passing away. Thanks to the crew there I was able to make it back home before he passed.
– Steven H.
7/24/20 – I have been taking my cars to the Quick Lane Service center at Long-Lewis Ford for many years. I appreciate the convenience and the good service. I also appreciate the fact that I receive a warm welcome from the team there and clear communication about the services provided. I definitely recommend them.
– Yvette F.
7/23/20 – I had to drive 60 miles as my neighboring Ford dealership wouldn’t acknowledge my appointment with them and told me to come back some other time. I tried calling the Service Manager twice but he never returned my calls. Long-Lewis was wonderful. They started the service on my car ahead of my appointment time. They finished quickly and I was gone in about an hour. They adhered to social distancing, masks, etc. It’s worth the drive to return.
– Mary N.
7/21/20 – Ordering tires and bringing my truck in to have them installed was absolutely painless. I knew exactly what I wanted and the team was able to get them quickly and installed.
– Earl J.
7/20/20 – When I took my vehicle in on Friday I was told it would be ready on Monday. However, I received a call on Saturday telling me it was ready. This was a welcome surprise. GREAT JOB! Excellent service!
– Anetta T.
7/16/20 – I received information and estimates in a very professional manner and felt like I and my business was welcomed and appreciated. I’m very happy with my tire purchase and truck maintenance.
– L B.