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Reviews Muscle Shoals & Florence

Below are recent reviews written by our customers.  If you would like to write your own review, click here. You may also write your review and read other reviews on 3rd party sites by clicking any icon below.

 SALES REVIEWS

10/14/21 – Christina is always great! She works harder than than any salesperson we have dealt with to get our company a mix of what we want, and a price range we are happy with. We appreciate her upfront straight forward approach. So when the time came to get my wife a car, naturally I turned to her. The process was easy to order, she kept us updated as the car was built, and the process to finalize the purchase was smooth. We will continue to call Christina when we need vehicles for as long as she will take our calls!

– Blaine A.
  Northport, AL

10/14/21 – Finally got my ‘21 Bronco (Bad Lands, High Package, Sasquatch with 2.7 twin turbo eco boost). Wow! It is BOSS! My salesman, Blake Stutts, was just as enthused about the new Bronco as I was. He really helped me through out the whole process- keeping me pumped up about my order, even after the wait continued and continued and continued. There were no hidden fees, as the cost was at invoice plus tax and title. I know there were a lot of dealers that tacked on up charges- but not Long-Lewis of the Shoals! Very refreshing knowing that you’ve done business with a reputable dealership. So… guess I’ll see y’all on the trail! Roll Tide!

– John C.
  Florence, AL

10/8/21 – The process was seamless. Neil Bergman and Ben Gulley were both very helpful throughout the process of custom ordering and updating me on the status of my truck. Once the truck came in, the process of going through the trade evaluation and financing was great. During the typical wait times while paperwork is getting finalized, the team took time to talk to us on a more personal level and treated us like family, which is always calming as the process can tend to be stressful. With Long-Lewis and their team, I never once felt stressed!

– Steven W.
  Madison, AL

9/27/21 – Blake and Linda were outstanding to work with while purchasing my vehicle. They were professional and shared valuable knowledge when ordering my car. I received updates as my car was in transit. When my car arrived, I was given a personal look at all the car’s features. What a great team! Thanks, Blake and Linda!

– Lisa R.
  Florence, AL

9/27/21 – Long-Lewis Ford means Excellence to me!! Great sales, service & Customer Service! I will recommend Long-Lewis Ford Muscle Shoals to everyone I know!! Thanks so much!!

– Teresa H.
  Muscle Shoals, AL

9/27/21 – Overall experience was fantastic. We were informed promptly when the car arrived and we were met with friendly faces. The outside of the car was great and the inside was cleaned. My only complaint would be a bit of overspray of cleaning materials on the inside of the car. However, when we brought it up to the salesman he had it cleaned and we were good to go!

– Wesley S.
  Auburn, AL

9/20/21 – I requested and received special attention from Hoke Hampton and Chris James in ordering a car not yet in production They were both very helpful. We never discussed price until I arrived to pick up the car. I trust tis dealership to give me a good price without haggling, and I received the trade-in value I suggested. This is the second vehicle I purchased from long Lewis and would look to them for my next one.

– Gene W.
  Madison, AL

9/14/21 – Well just let me tell you how well it went. We found our vehicle online at the Long-Lewis Ford Dealership in Hoover, AL. Long-Lewis Muscle Shoals, AL had the vehicle brought up, had all paperwork sent to me and my husband by email and we signed electronically. The vehicle was then brought to me in the evening to my home, over an hour away from the Muscle Shoals dealership! So, I’m not sure if it can get any easier than that! I didn’t have to take off work, or interrupt my busy schedule sitting in a dealership for several hours. Joann Osborn ALWAYS goes above and beyond for her customers. I couldn’t be more pleased with our purchase and LOVE my new Lincoln!! Thank you to everyone.

– Tony R.
  Athens, AL

9/10/21 – Everything went smooth from ordering my new truck to delivery in what I thought was a timely manner, to the eventual purchase of the vehicle.

– Donald P.
  Tuscumbia, AL

9/10/21 – I have been dealing with Long-Lewis of the Shoals for many years. They are always a pleasure to do business with.

– Timothy T.
  Russellville, AL

9/6/21 – As always, Woodie Belk was helpful in our making the right decision! He’s guided us through many purchases & leases! Usually the whole process to get the lease finalized is long, but this time Woody did a lot of the prep work and the rest went very well. Both of the ladies who worked with us were helpful. courteous and personable! All that certainly works to make the whole experience pleasant and of course the out come was a new car!

– Patricia W.
  Florence, AL

8/27/21 – I submitted a special order for the F150, which I had never done before, and it was easy; I would even say it was fun. The team at Long-Lewis Ford of the Shoals made it felt like we had known them for years. They worked together as team. Thanks!

– Mark M.
  Madison, AL

8/26/21 – If you want to be treated the best go see all the fine folks at Long-Lewis Ford, Muscle Shoals, Alabama. They are all top notch, especially my sales team and friends Nina and Shannon Gibson. They even made sure every concern I had after the sale was taken care of, mangers called to make sure I was happy and everything was satisfactory with the vehicle I purchased. Just a side note and this might tell you how well the treat you, I drive 400 miles just to buy from them!

– Raymond F.
  Taylorsville, KY

8/24/21 – Christina helped through the process of waiting for the truck to arrive after 4 months. She was great. I am not down grading the score because of the wait due to the fact that it was beyond their control. Thanks for everything.

– Thomas B.
  Vestavia, AL

8/17/21 – Joanne Osborn has always given me great customer service when purchasing a vehicle. Joanne told me it would take approximately 90 days after ordering my truck and was delivered right at 90 days which was great with the chip issues in 2021. I also like that Long-Lewis makes it a one stop experience by installing custom items at their location.

– Dwight S.
  Athens, AL

8/17/21 – Jamey did an excellent job also went above and beyond to help me get what I wanted on the truck and also still trying to get my fender well covers for me.

– Wendell J.
  Tuscumbia, AL

8/12/21 – Great experience, communication was unsurpassed. Sales team provided weekly updates throughout the entire process. Delivery was ahead of what had been promised.

– Stanley D.
  Athens, AL

8/4/21 – Laura Marie Wood is the bomb.com! She handled everything professionally and smoothly, and made sure we were satisfied. Scott did a phenomenal job in the insurance, as well!

– Kelli T.
  Muscle Shoals, AL

8/2/21 – Absolutely amazing experience every time I purchase a vehicle from Long-Lewis! My salesperson, Kenny “Four Loko” Soeder, takes exceptional care of me as well as his manager, Danny Jones.

– Samuel M.
  Muscle Shoals, AL

7/27/21 – Our family have been buying Fords from Joanne for years and had nothing but good things to say about her as a salesperson and the dealership. When I looked at ordering my Bronco, they were the first I thought of because I knew they would be great to work with. (My first experience working with Long-Lewis in Muscle Shoals; live in Atlanta). I can tell you the process was easy and Joanne was fantastic to work with and kept me updated. As I see other dealerships scamming individuals when their Bronco arrives, I am so glad I chose Long-Lewis. I was so thrilled with them and the Bronco, I am going to order another one. I have recommended them to many folks.

– Terry H.
  Fayetteville, GA

7/26/21 – Long-Lewis is definitely an organization that base their sales off the needs and wants of the customer. Their pressure free environment made the buying process a magnificent experience. They are knowledgeable about Ford products and they do a thorough job explaining the features and options their vehicles have. This is a Ford friendly organization that will continue to get my business!

– Marquin R.
  Florence, AL

7/21/21 – Over the past four years , I’ve purchased four new cars from Long-Lewis and intend to continue utilizing their services. I was a bit disappointed that the Ford Motor Company was unable to fill my order immediately, but the Long-Lewis sales person (Blake Stutts) kept me up to date on Ford’s progress and contacted me regularly to reassure me that everything was proceeding smoothly. I trust Long-Lewis and will continue to do business with them.

– Theodore Y.
  Florence, AL

7/12/21 – I have always had great service from Long-Lewis, have owned several vehicles from Long-Lewis, we now have a 2020 Ford Fusion, a 2021 Ford Ranger, a 2014 Ford Escape, a 2009 Ford Ranger, and 2018 Dodge Ram. The sales people at Long-Lewis make buying enjoyable. Thanks Shannon & Nina! Long-Lewis Ford of the Shoals.

– Teresa G.
  Waterloo, AL

7/8/21 – Our purchase could not have went any smoother. Our salesman did a great job getting us approved and helped make the purchase a easy and clean transaction.

– Teresa G.
  Waterloo, AL

7/5/21 – Lucas was extremely knowledgeable and worked hard to get us a price that worked for us. He was very friendly and helpful. Awesome experience with Long-Lewis!

– Denver R.
  Muscle Shoals, AL

6/24/21 – The salesperson, Heath Killian, was excellent. I told him exactly what I wanted and he looked until he found it for me. I probably did not spend over 30 minutes completing all the paperwork and the vehicle was mine. I was very pleased with the overall experience and I will definitely use Long-Lewis and Heath again in the future.

– Antonya D.
  Tuscumbia, AL

6/22/21 – Amazing service by Woodie. Delivery far met expectation on time. Assistance with the accessories across the street was great. Paying and getting out the door in 20 minutes…people wouldn’t believe it. I like dealing with Professionals and that’s what I experienced.

– Billy C.
  Florence, AL

6/14/21 – I have bought over a dozen vehicles from Long-Lewis Ford. I have always been treated with respect. They price their vehicles at a good price so you know up front what you will pay without wasting all day. Thanks Todd, Woodie, Lauren, and the rest of the team at Long-Lewis Ford!

– James B.
  Muscle Shoals, AL

6/11/21 – This was the easiest buying experience that I have ever had! Laura Wood was AWESOME!! I will definitely be back, and let all my friends know that Long-Lewis is the BEST!

– Charles W.
  Spruce Pine, AL

5/27/21 – Our sales experience was awesome! Todd McHargue is a nice and trustworthy man. We met Todd last year when we stopped by on a Friday evening about 6. He was about to leave but he stayed over an hour to talk with us. We told him to go, but he wanted to talk with us…We were so impressed with him that when we decided to purchase the Bronco Sport I remembered Todd and looked him up. He was so helpful and made our time so nice! I highly recommend him! Jeff in financing was very nice also. He answered all our questions and everything went smooth.

– Debbie J.
  Red Bay, AL

5/17/21 – Everything went as smooth as it possibly could. Neil and SJ took great care of our needs and getting us what we needed/wanted. As far as I am concerned I wouldn’t change a thing at all.

– Michael M.
  Florence, AL

5/7/21 – As were my previous experiences with Long-Lewis, this purchase was enjoyable, easy and almost effortless. I recently moved to Michigan and will continue to do business with Long-Lewis because of the way they do business.

– Brent F.
  Commerce Township, MI

5/4/21 – The whole team at Long-Lewis Ford of The Shoals is great to work with. They’re more like friends from the salesman to the sales mangers, finance managers, and even the General Manger. They’re all easy to speak with and work with. Pleasure doing business with them for the last 11 years.

– Richard B.
  Savannah, TN

5/3/21 – The whole experience was top notch from beginning to end. The staff and salesman were very accommodating and super friendly. I will definitely do business with them again!

– Bobby S.
  Phil Campbell, AL

4/26/21 – Stephen took great care of me. He worked very hard getting the exact car I wanted. It took two weeks and he kept me informed everyday on the progress. I will definitely buy my next car from Stephen.

– Lisa L.
  Florence, AL

4/23/21 – Tracy Denton was amazing to work with for my purchase. Dealing with inventory shortages, searching high and low for exactly what I wanted, and being available for all my questions, she did much more than I could have expected. The process was not easy, but everything within her control was handled just as it needed to be.

– Ciji M.
  Russellville, AL

4/21/21 – Blake and Linda provided excellent customer service and spent almost all week helping us find the exact vehicle we wanted! Blake is always helpful and easy to work with which is why we have bought or leased multiple vehicles (8 I think) over the past several years.

– Ashley T.
  Muscle Shoals, AL

4/19/21 – I choose Long-Lewis because of the friendly sales team and great service I have received when purchasing a vehicle. I came to just look around and ended up buying. My salesman Neil Bergman was very helpful and his assistant went way beyond to help out in every way in closing the deal. She was a trooper. Thank you Long-Lewis for a wonderful experience. I look forward to doing more business with Long-Lewis Ford.

– Christie P.
  Lawrenceburg, TN

4/19/21 – The customer service that Tyler provided was outstanding! The time that he took out to make sure I was comfortable with my choice and the recommendations that he have were even better! Definitely recommend heading down the Long-Lewis of the Shoals and seeing Tyler!

– Myesha K.
  Florence, AL

4/5/21 – Everyone at Long-Lewis Ford was fantastic to work with. There was always prompt response to any inquiries whether on the phone or in person. Our salesman Tyler Smart was great. He had the vehicle’s that we were interested in lined up and ready to test drive when we arrived. We decided on a automobile that the dealership had ordered but was not yet at the site. Tyler was great to let us know about any updates of the expected delivery date. When it did arrive, he called to let me know that it was rolling off the truck and he was getting it sent to clean up. When we arrived Tyler took us on a test drive of the vehicle before finishing out our paperwork. During the finance process Jeff Peck was great to deal with and was very helpful in explaining every detail. We are very pleased with our experience.

– Kenneth H.
  Florence, AL

4/5/21 – There was no pressure to buy and Jamey took all day with me the first trip and when you didn’t have exactly what I wanted he started searching other dealers to find it. I felt very comfortable with Jamey that when I found the one I wanted at a dealer in my state I told him and wanted them to get it so I could buy from them rather than go somewhere else don’t change a thing.

– Nanci W.
  Adamsville, TN

4/5/21 – Very knowledgeable sales staff that was focused on what you wanted in a vehicle and were committed to ensuring that they met your needs. Were not trying to just sell you an automobile but wanted to get you what you were looking for.

– Ronald K.
  Tuscumbia, AL

3/29/21 – Working with Nina, trade in, right vehicles on the lot. Nothing needs to improve. 6th vehicle we have purchased at Long Lewis. We have made all of our Ford and Lincoln purchases with you since 2012.

– Michael R.
  Athens, AL

3/22/21 – Long-Lewis has a friendly, no-pressure atmosphere. The staff are knowledgeable, and are willing to listen to the needs and wants of their customers. We loved our experience, love our new Ford vehicle, and look forward to using Long-Lewis Ford in the future!

– Erin H.
  Florence, AL

3/19/21 – It was done over the phone and text, with only a few minutes of speaking to the salesman and the finance team. The offer to deliver the vehicle was just the icing on the cake. The sales process was smooth and signing was through email and my browser via Adobe Acrobat technology. I never once had to step foot in the dealership. My vehicle was delivered to my door and was handled well by the delivery team.

– John S.
  Albertville, AL

3/10/21 – Blake Stutts made the whole experience easy, fun, and great! He is extremely trustworthy and I know I can count on him to have my best interests in mind. Both he and Linda were kind and efficient in all aspects of the car buying process. As a 25 year old female with little vehicle knowledge, I never felt talked down to or like I was being taken advantage of. Blake’s character is outstanding and I would gladly do business with him again.

– Hannah S.
  Florence, AL

3/9/21 – Nina Gibson is hands down the very best! This is my 7th or 8th vehicle to purchase from her and she always goes way above and beyond to make sure all goes smoothly and to make sure I am completely satisfied and get exactly what I want!

– Jennifer T.
  Hamilton, AL

3/8/21 – Long-Lewis Ford is a place I can feel comfortable purchasing a vehicle. There is just something about the laid back atmosphere and knowing that my sales person loves what they do that makes the buying process that much easier. Not to mention the outstanding prices. I know when I come to Long-Lewis they are putting my best interest up front and doing there best to get me out the door with the best price and vehicle! Long-Lewis has it figured out!

– Olivia K.
  Russellville, AL

3/8/21 – Everything was great! I can’t think of a single thing to improve on. Ms. Goins, my sales rep, was outstanding. Answered all of our questions and was very patient with our indecisive minds. The opportunity to drive the vehicle to our residence was completely unexpected and very much appreciated. We were concerned that the truck wouldn’t fit in our garage and being able to see it firsthand before buying it sealed the deal. I will always do business with Long-Lewis.

– Brad H.
  Moulton, AL

3/4/21 – Everything went smoothly from finding the right convertible that my wife wanted to letting us test drive it overnight since my wife already had a convertible from a different make. She wanted to make sure this was the right one she wanted. The salesman, Charles Davis, the sales mangers and general mangers are very friendly and easy to talk to and work with. The business managers are easy to work with and answer any questions you have about the paperwork that you are signing. Great place to do business when looking for a new or used auto!

– Richard B.
  Savannah, TN

3/2/21 – I love my new Explorer! Blake went out of his way to find the exact color and details I wanted and was a great communicator for when he found the perfect car for me. I would definitely shop Long-Lewis again in the future.

– Brandi P.
  Lexington, AL

2/26/21 – Michael Davis was our salesman and he did a great job from the time we walked in until we left that day with our new Explorer. I always have a good experience at Long-Lewis of the Shoals. This is my third purchase there and plan on remaining with them for future purchases. I highly recommend them.

– Lara R.
  Moulton, AL

2/17/21 – My experience was great. They worked with me in every aspect, from the truck I wanted, the trade, finance, all the way to delivering to my front door. I even signed everything on my phone. I can’t imagine having a better experience anywhere.

– Matthew R.
  Jasper, AL

2/16/21 – The General Manger Eric Ware the Sales Manger Derick and Stephen along with the salesman Charles Davis did an excellent job of explaining the sales process for my trade in. They have a dock fees or hidden fees which is great because I like dealing with numbers instead of some dealerships asking what do you want the payment to be. This way once you have your trade figure they have a set price for there vehicles and you can figure what the amount is and you can figure the taxes at what your state is. The business manager Ethan did an excellent job of explaining the interest rate and from which financial institution would be handling the loan. When your first payment would be. He explained the extended warranty which is from Ford ESP the cost and the deductible amount and how many years I could get at which prices. Long-Lewis Ford is a great place to purchase a vehicle and the people are great to work with. They also work with you after the sale. They have Extreme Auto Design for any accessories that you might need. Drew and his team can do just about anything you can thank of for your vehicle.

– Richard B.
  Savannah, TN

2/15/21 – I’ve had several experiences with automotive sales, alot of sales members are pushy and just looking for income, but not at Long-Lewis Ford. My experience with Blake Stutts was excellent, he provided me with any information I needed and answered all my questions and concerns. I would highly recommend him to anyone in the market for a vehicle. His assistant was also very helpful, she took the time to walk me through every detail on the Escape and made sure I was comfortable with everything before I left.

– Joshua M.
  Tuscumbia, AL

2/12/21 – Everything went amazing! When I was having doubts Blake Stutts assured me everything would work out! I would definitely recommend him to anyone who is looking for a car. He was very polite during the whole process and I also feel as I gained a person I could trust when it comes to getting my credit started and making sure I was 100% satisfied with everything. He did absolutely everything he could to get me the best possible deal and car that I could along with the finance manager. I appreciate both of them very much and I will definitely return to him if I ever decide to trade or get another vehicle! 10/10 overall.

– Kayla R.
  Rogersville, AL

2/12/21 – Everything went extremely well. The experience was pleasant and went very quickly. No games. My husband and I appreciated that the salesperson spoke to me since it would be my car. Some sales people only want to speak to my husband ignoring me.

– Cathryn W.
  Muscle Shoals, AL

2/5/21 – Long-Lewis is a brand and company that I will always put my trust in. The overall experience of buying a new car for the first time is something that I can’t just get over. The sales person Derrick was really understanding and didn’t get frustrated at all. Overall he made my customer experience great.

– Daniel S.
  Florence, AL

1/29/21 – Honestly I feel in my forty years plus of buying new vehicles I was most pleased at Long-Lewis. Great people to work with! Awesome Super Duty F350! I drove right by several Ford dealers that didn’t want my business, yet from the first contact Long-Lewis did. That’s where I’ll buy again!

– Ronald S.
  Henderson, TN

1/25/21 – I have used Michael “Tex” as my salesman on past deals and his customer service and knowledge of the vehicle/deal was exceptional. The remote transaction was very smooth and the gentleman in finance department called to go over everything and made sure I had no questions. An overall great experience with the team!

– Angela C.
  Rogersville, AL

1/20/21 – This place is a great and if you ever want a new car. I really didn’t think I was going to get a brand new car. I was so happy and grateful everything worked  out. My salesman’s name was Blake Stutts. He was very patient with me and he even ask me what color car I wanted and he did everything I asked for. Long-Lewis is a great place to go to.

– Latara H.
  Muscle Shoals, AL

1/18/21 – Long-Lewis in Muscle Shoals always goes over and beyond to make sure I am taken care of, from the car washers to the owner, everyone goes out of their way to make sure you are welcomed and enjoy everything about your experience while you are at the dealership or even just simply talking with them on the phone. Long-Lewis of the Shoals is definitely someone I trust with my car buying experience. My sales rep, Tracy Denton and her team is amazing. I personally spoke with Todd, the owner of the dealership and he did everything he could to help me, as well as Jason Hulsey, the VP of operations! I cannot thank Long-Lewis enough for doing all they do for me!!

– Logan W.
  Montgomery, AL

1/18/21 – Everything went very smoothly. The salesman, Blake Stutts, listened to what I wanted and did not try to change my mind or even up sell. I got exactly what I wanted! I don’t think anything could have been improved on; from the sale to the finance to the “tutoring” for how to use all the bells and whistles.

– Nancy F.
  Sheffield, AL

1/15/21 – Blake and Linda were amazing! They made this experience like having a visit with old friends. They were transparent and ever so helpful. I can’t tell you how much relief I felt by knowing I could trust them to take care of us like they would their own families.

– Dana N.
  Killen, AL

1/14/21 – My sales experience was amazing! I have been doing business with Long-Lewis Ford for many many years. Neil has helped me for several years and he is amazing! He always listens to my needs and concerns and goes out of his way for his customers! Neil made this process to easy and stress free.

– Adrienne S.
  Huntsville, AL

1/14/21 – Tracy was my sales woman for my recent purchase of a 2020 Ford Escape and she was AMAZING. She went above and beyond to make sure I got the vehicle I wanted. Not to mention there was no haggling or catches. Exactly what Tracy said was exactly how the visit went. It was so very easy!! The cleaning crew also made sure my vehicle was shinning like a brand new penny inside and out. EVERYONE was GREAT! You should definitely give them a call or visit if you want an exceedingly exceptional car buying experience.

– Jennifer B.
  Moulton, AL

1/13/21 – Joanne, my sales associate, was the best I could have asked for. Not a single question went unanswered. I’ve recommended her to anyone I know who is in the market for a vehicle.

– Joel S.
  Cypress Inn, TN

1/11/21 – It was by far the BEST experience that I’ve ever had in buying a vehicle! The sales person was very professional as well as the entire staff! I’ve never had a better experience in purchasing a vehicle than what I experienced at the Long-Lewis Auto Group!

– Danny J.
  Muscle Shoals, AL

1/6/21 – We completed our purchase online. We did not see the vehicle until after we purchased, but we value the Ford brand. We owned an Explorer for over 20 years, then passed it on to a friend who has used it for the past two years for tailgating and other activities. Fords last. Our salesperson was informative, not pushy. He sent us lots of pictures of the vehicle we were thinking of purchasing, then a video. He even brought the vehicle to us, about 60 miles away. We felt that we got a good value in purchasing from this dealership. Excellent salesperson! The finance office was great also. Wonderful buying experience overall!

– Carrie H.
  Fulton, MS

12/30/20 – We have purchased several vehicles from Long-Lewis Ford in Muscle Shoals over the past several years and their customer service is second to none. Tex Davis, our salesman is superb and we highly recommend anyone that’s looking to purchase a vehicle pay him a visit.

– Brandy M.
  Lawrenceburg, TN

12/21/20 – Had the exact vehicle I wanted, and the price was under what the internet said was a great deal. The entire sales staff treats you like family and are happy to help you find exactly what you want. Financing team was great and made getting the deal completed and out the door quickly.

– Steven F.
  Madison, AL

12/14/20 – We were very impressed at how Blake and Linda went out of their way to help. Blake stayed on it after we told him our need and he got us exactly what we wanted. This is our first Ford vehicle and we could not be more pleased. Thank you!

– Dorothy P.
  Killen, AL

12/10/20 – Blake Stutts is extremely knowledgeable about the automobile industry. He always conducts himself with a courteous and professional demeanor. I cant say enough about my recent car buying experience with Blake and the Long-Lewis Team!

– Tiffany D.
  Lexington, AL

12/7/20 – I can always count on Long-Lewis Ford of the Shoals for the best price and highest trade in value. My sales assistant, Laura Marie, was especially helpful locating inventory and contacting me ASAP about additional sales/rebates on the truck I was searching for.

– Michael T.
  Muscle Shoals, AL

12/7/20 – I don’t know of anything that could have been improved. Adrienne Goins my sales associate was exceptionally helpful and patient with me as I changed my mind a few times and worked out the kinks of my decision on which vehicle would be best for my family. I appreciated her answering all my questions and all her help in making this decision. Great customer service at Long-Lewis! I’ll be contacting her again in the future for all purchases needed!

– Maggie P.
  Hodges, AL

12/2/20 – Friendly service and staff. We are very excited about driving our new Ford. I have never had an easier time on purchasing or leasing a vehicle than this experience. Thank You!

– Scott O.
  Florence, AL

11/30/20 – The best dealership in Alabama. Shannon Gibson has been my salesperson for many years and has been nothing but exceptional. Always working with me to help me get into the vehicle I need for me and my family.

– Justin Z.
  Killen, AL

11/23/20 – Great customer service and extremely nice and friendly staff I would recommend to anyone. I have bought close to 40 vehicles from Long-Lewis Ford over the pass 20 years they stand behind their product!

– Charles R.
  Mount Hope, AL

11/20/20 – Everything went amazingly!! Lucas Logan has put me in three new cars and each one has been an upgrade! He is courteous, genuine, and always has his customers best interest at heart! I can’t imagine shopping anywhere else!!

– Montia W.
  Tuscumbia, AL

11/16/20 – All the staff bent over backward to make us feel welcome, and were very helpful. Our salesman Jamey Vickers was extremely helpful and was very good at his job, he made this car purchase very easy. We were fairly sure what we were looking for he helped us get it. He did not try to push something else on us, If he was not able to answer our questions he got somebody that could. This makes the third vehicle we have bought from Long Lewis and every time has been a good experience but by far this has been the best.

– Russell G.
  Killen, AL

11/12/20 – The whole sales process went well from the salesman Charles Davis and the sales manger Ed and Derick to the business manger Drew Sneed every question was answered along with explaining everything about the trade offer to the price of the vehicle I was buying along with the extended warranty options.

– Richard B.
  Savannah, TN

11/9/20 – Heath was great! He made the whole process easy and comfortable. He addressed any concerns I had and took care of everything. This is my 3rd Lincoln from Long-Lewis and I’ll definitely buy from Heath again. I’ve always received exceptional service from any one I’ve spoken to.

– Jaime L.
  Tuscumbia, AL

11/6/20 – My sales representative (Adrienne Goins) was wonderful. She was so very knowledgeable about the car I was interested in (a Lincoln MKZ). I told her I wanted a White Reserve with Cappuccino interior. I also told her the other things I wanted on my car. She found the exact car I as looking for in Gainesville, Ga.

– Sharon A.
  Tuscaloosa, AL

11/5/20 – Heath Killian was great to work with! Found me the exact vehicle I wanted and made the deal smooth! The finance aspect went smooth and I would recommend buying from Long-Lewis to anyone!

– Daniel P.
  Muscle Shoals, AL

11/2/20 – I appreciated not being hounded or pressured by our sales person. I felt able to take my time and make a decision I was comfortable with. He let the product sell itself. I came to Long-Lewis first but went other places and drove other vehicles (Subaru, Toyota, Honda). I came back to Ford because I liked it best. Our shopping experience was very pleasant and relaxed and I would recommend Long-Lewis to anyone.

– Celia S.
  Florence, AL

10/29/20 – Everyone at Long-Lewis Ford from the salesman – sales mangers – finance team and Extreme Auto design there accessory store treat you with respect and value your time when pricing the vehicle & your trade in vehicle. They give you up front pricing and give you a fair value for you trade in vehicle. They are the best place to purchase a vehicle of any dealership that I have ever dealt with. They don’t have hidden fees either. Which I believe is there #1 selling motivation.

– Richard B.
  Savannah, TN

10/21/20 – Everything went great with our experience. Typically trading cars is an all day experience for us, but this time we were in an out in in about an hour to hour and a half. Gordon Frost and his team did a great job.

– James P.
  Iron City, TN

10/19/20 – Long-Lewis of the Shoals is the only place I desire to purchase my vehicles. The sales staff never fails to find the desired vehicle and has up front, fair, and competitive pricing. The sales team goes the extra mile to provide a pleasant and enjoyable auto buying experience, making sure that the buyer is satisfied with their purchase. Thank you, repeat customer.

– Rickey M.
  Florence, AL

10/9/20 – Joanne Osborn is wonderful to work with. She made my experience seamless. I told her what I wanted, financed online, all I had to do was sign and go. She is an asset to your business.

– Kathryn B.
  Muscle Shoals, AL

9/28/20 – Everything went exceptionally well. My sales person Nina Gibson was amazing and very professional. She helped me pick out a car that absolutely fit me perfectly. And even with my credit challenges she went over and above to make sure I was satisfied and got me a an amazing deal through Ford credit. I was very pleased with all of the service I received at Ford. Even since my purchase, my sales person has reached out to me to make sure I still love my car and if there’s anything she can ever do to help to let her know. Phenomenal customer service. I’ll definitely come back and use her again.

– Bridgette D.
  Moulton, AL

9/21/20 – A dealership that has established a superior customer experience through all aspects of the purchase process, no pressure, no rushing or flocking to you while your looking around. If you have thoughts or intentions of doing business here make sure to see Joanne, she’s always an absolute pleasure to deal with and handles everything for us perfectly every time.

– Zeth T.
  Rogersville, AL

9/21/20 – I have bought numerous Porsches, Mercedez, Audi’s, and other autos. By far, this has been the best experience I have ever had. Ever!!! My sales gal was the most professional, mature and sincere sales person I have dealt with. If she lived out here in San Diego I would offer her a job with my company. The funny thing is, this is the only car I have ever bought with out even seeing it. At $124,000, it is a real testament to her commitment to make me happy with this experience. The entire experience was a A +++.

– Ross C.
  La Jolla, CA

9/21/20 – We have purchased vehicles several times and have always used Susan when I sent her a message and told her we needed a new truck she told me she had retired in March. I was happy for her but sad for us she told me I should use Kenny I told her to just pass my info on to him she did and he called me was very friendly and offered to help me in anyway we talked I told him what I wanted he immediately found the truck took video and sent it to me and did most all the work over the phone. The whole process was smooth and wonderful. Thanks Kenny and Susan!

– Randall S.
  Muscle Shoals, AL

9/18/20 – The entire process of buying our new vehicle was excellent. Blake was extremely helpful!! He made it very easy to find & purchase the Aviator we wanted. No improvements recommended.

– Gloria H.
  Florence, AL

9/16/20 – The buying process at Long-Lewis is always so easy and hassle free. Gone are the days of high pressure sales people trying to work a deal. I always feel like I’m a part of the family. I have purchased 5 cars there in the past several years and will continue to do so.

– Timothy M.
  Muscle Shoals, AL

9/14/20 – This is my second vehicle from Long-Lewis in 4 years and I have caused 2 more vehicles to be sold to family and a friend because I trust Long-Lewis and the salesman we have dealt with. The deals have been more than fair. And the service afterward is superb. My “go to” place.

– William O.
  Muscle Shoals, AL

9/11/20 – Everything with our sales experience went well. We had car shopped all over Memphis for a new vehicle and was not finding what we wanted or what we felt like was good service. We used our car buying service through USAA and was put in touch with Long-Lewis. Right from the start the service and attention to what we wanted was right on point. Adrian our sales lady was super friendly and helpful and very responsive to all of our questions. We decided to buy from Long-Lewis because of the great price and great staff. We were able to do our paperwork online with them and when we drove over to pick up our new Lincoln it was ready and waiting for us. The service was quick, professional, and friendly. I only wished we lived closer so we would be able to have our Lincoln serviced there as well. I will definitely recommend this dealership to anyone looking to buy a car in the future.

– James B.
  Memphis, TN

9/10/20 – The whole experience was quick and easy; this is the 5th vehicle we have purchased or leased from this dealership and won’t go anywhere else! Our salesman Tex Davis is awesome and the overall customer service can’t be beat.

– Jimmy H.
  Cullman, AL

9/1/20 – I highly recommend Long-Lewis Ford of the Shoals; Blake, our salesman was not pushy, the process was long in purchasing a new vehicle with trade in, but felt like we were well taken care of and important during the transaction. Many options were offered and we felt like we purchased the one that best suited our needs

– Jimmie A.
  Lawrencebug, TN

8/31/20 – It was very smooth. My salesman was Blake Stutts. He didn’t put any kind of pressure on me or try to sale me something I didn’t want. The truck I bought had to be able to pull my boat in and out of the boat ramp. Blake said let’s go see if it will and we did. I’ve bought many cars and trucks and this is the best salesman I’ve ever worked with. I’ve always been a Chevy guy so something must be good to change me. Thanks again Blake for your help.

– Steve N.
  Sheffield, AL

8/31/20 – I am happy with the entire experience. Blake Stutts is a very smart and thorough salesman. This makes the 4th car I have bought from him and I will continue to buy from him and Long-Lewis.

– Jeremy L.
  Sheffield, AL

8/31/20 – We purchase or lease all of our vehicles from Long-Lewis Ford. Our Sales Rep Joanne Osborn and her assistant Olivia were wonderful as well as the Finance Department. We love Long-Lewis. They take good care of you and work really hard to make you happy.

– Kimberly P.
  Florence, AL

8/31/20 – Blake is a very knowledgeable Ford person. Can not get a better sales person, paperwork flow was smooth, truck was ready on time, finance and the water was cold. Great the Team effort. Thanks for making my day.

– Robert J.
  Killen, AL

8/26/20 – The Sales team at Long-Lewis helped me from beginning to end. They did not pressure me and searched to find exactly what I was looking for. Since the purchase they have contacted me to make sure that things were working ok. The Salesman, did a wonderful job of training me on how to use all of the bells and whistles that came with the truck and treating me as though he had known me all of my life.

– Roderick S.
  Florence, AL

8/24/20 – The entire process was very pleasant. I have traded many cars in my lifetime, but the last ten years we have returned to Long-Lewis. Charles Davis always works to get us in the explorer we want at a price we can afford. The entire staff is friendly and always willing to help with anything.

– Jeromy H.
  Phil Campbell, AL

8/24/20 – Tracy Jackson Denton was great! She guided me through every step of the process. This is the second vehicle I have purchased from her in less than a year. Samantha assisted in Tracy’s absence and they searched Ford dealerships across the region to locate available vehicles and ensure I drove away with the best option available to meet my needs. I am happy with the relationship I have built with Long-Lewis. This was the 3rd Fusion I have purchased in 4 years from Long-Lewis.

– Donya L.
  Florence, AL

8/21/20 – Long-Lewis Ford always goes above and beyond to make the car buying process as easy as can be. In 30+ years and 15+ automobile purchases from them, we have never had a bad experience. Always very professional, classy and respectful and kind.

– Shane B.
  Tuscumbia, AL

8/17/20 – Everyone was so nice and professional. Tracy took the time to find me exactly what I wanted. I have used Long Lewis for years because of their superior customer service. I recommend them to everyone because of my great experiences.

– Angel P.
  Russellville, AL

8/17/20 – I would buy from Long-Lewis again tomorrow. They wanted my business. Keith Beene was steady and communicative, but not pushy. I’d recommend him all day long.

– Bill R.
  Florence, AL

8/17/20 – Everyone we encountered at Long-Lewis had great attitudes and were extremely helpful. Our salesman Steve was very patient and knowledgeable. When we had questions, he was quick to answer and even compare it with other trucks we were looking at. Overall our experience was nothing short of friendly and hospitable. When we need another vehicle we will definitely return to Long-Lewis Ford is the Shoals.

– Ashley A.
  Haleyville, AL

8/13/20 – 5 star. Keith Beene, the salesman, handled everything professionally and answered every question and made sure that everything was like we wanted. After multiple purchases for the many past years, we have always expected and gotten good service and in the few instances that something had to be changed or added it was always taken care of quickly (when possible). Keep up the good service.

– James F.
  Muscle Shoals, AL

8/10/20 – Joanne Osborn is always a pleasure to deal with. Long-Lewis has the best team we have bought numerous autos from them.

– Judy H.
  Russellville, AL

8/5/20 – Long-Lewis Ford took care of my needs. They were very helpful in finding the truck I was looking for. I had a great buying experience with them.

– William H.
  Leighton, AL

8/3/20 – Long-Lewis Ford understands they’re in the relationship business and make the car buying experience the best I’ve experienced in the 41 years I’ve been buying/leasing vehicles.

– William G.
  Killen, AL

7/31/20 – They are great to work with have purchased quite a few vehicles over the last 10 years from Long Lewis Ford . I enjoy the whole sales process and I like to stop by to just visit from time to time. Great people work at this dealership. Steven – Derick – Richie & Eric Ware the sales mangers along with Chris James the salesman Charles Davis and his assistant Laura will help you locate the right Ford or Lincoln vehicle you are looking for. The finance team Drew – Jeff – Ethan and Melissa do an excellent job of Finalizing the sale with the paperwork process and offering different kinds of extended warranties along with Maintenance plans if you want them.

– Richard B.
  Savannah, TN

7/29/20 – No pressure to purchase. Made me feel very welcome. Joanne Osborn worked hard showing me different vehicles. Before I even got there she had 3 to show me. I’ve traded with her for years so she knows my likes and dislikes.

– Randy G.
  Florence, AL

7/27/20 – Simply amazing! I absolutely loved my experience and will recommend to others looking for a car! Everything was great, it was fast and easy, Nina and Shannon worked together to get me taken care of, and were amazing! 10/10 would recommend.

– Christian J.
  Florence, AL

7/27/20 – Picking out a vehicle and leasing the vehicle was the best experience we have ever had…. we recommend a Lincoln experience for all vehicle needs.

– Steven M.
  Florence, AL

7/20/20 – Steve Thomas did a great job making us feel comfortable and confident in our decision to buy from Long Lewis Ford. I really appreciated his down to earth personality and no pressure sales attitude. Mr. Peck was the same way. I was really surprised by how easy and comfortable the whole process was. Nothing was rushed. Nothing was shady. Everything was explained in detail. All my questions were answered.

– Tlaura J.
  Leoma, TN

7/20/20 – Tracy is AMAZING! She listens, she doesn’t push you into anything you don’t want. She just truly cares about her customers, she’ll forever be our go too!!

– Courtney S.
  Florence, AL

7/20/20 – They treat you more as a friend other than just a customer. The whole team from the salesman the Sales mangers the quick lane – body shop – service – rental and financial team are all great. The best sales experience you will ever have. Give them a chance and you will be very pleased with the whole experience at Long-Lewis Lincoln of the Shoals!

– Richard B.
  Savannah, TN

7/9/20 – Salesperson went above and beyond to locate a vehicle that had just been delivered. From the time I decided to purchase the process went fairly fast. Sales staff from upper management down were very good to work with and making your buying experience a good one was important to them.

– Scott D.
  Florence, AL

7/8/20 – We were in the market for a Lincoln Nautilus and called John at Long-Lewis. He found the car that matched what we needed, and then handled the sales arrangement in a timely and helpful manner.

– Jim B.
  Prattville, AL

7/6/20 – For starters the people were amazing, absolutely outstanding. I’m very happy to have been able to get the car of my choice with ease. You guys really helped me out and did what was best for me which I really appreciated!

– Alex M.
  Russellville, AL

7/6/20 – Shannon and Nina were awesome to work with. They definitely made the experience a great one. Jeff was awesome while I was signing papers and explained all the options I could add. I had a great experience and will definitely be back in the future.

– Amy P.
  Sheffield, AL

7/2/20 – The Long-Lewis team went out of their way to accommodate us in test driving and finding the exact vehicle we were looking for. This was a repeat vehicle purchase from Long-Lewis of the Shoals and we will definitely consider Long-Lewis for our future vehicle needs. A special thanks to Ritchie Dewberry, Charles Davis and Laura Marie Thomas!

– Andrew C.
  Killen, AL

7/1/20 – We have always had fast and friendly service here. They do not push the car sale on you it is at your discretion. We have always dealt with Kenny Soder and have never been disappointed.

– Richard B.
  Sheffield, AL

6/29/20 – To be honest, there wasn’t anything I saw a need of improvement for. Blake and his assistant Caleb went above and beyond to make sure I was more than comfortable. Because of them I was able to purchase my first brand new car. And that some is something I will be forever grateful to them for. My 2020 Escape is a dream and I love it. They were very thorough in explaining everything I needed to know to purchase this car. I will definitely be buying from Blake again!

– Charissa G.
  Huntsville, AL

6/29/20 – I have lost count of the number of vehicles we have bought from Long-Lewis. Never any pressure or price haggling and we know Blake will take care of us and help us find the best deal/vehicle for us!

– Ashley T.
  Muscle Shoals, AL

6/24/20 – I walked in with less than stellar credit which I disclosed to the my salesperson, Shannon, up front. I was never treated with anything less than the absolute most helpful and friendliest attitude. I never felt like he felt I was wasting his time.

– Stephanie R.
  Florence, AL

6/22/20 – Joanne was absolutely amazing we will not buy a vehicle from anyone else, she always listens to exactly what we want and we are always happy with our purchase and her assistant Olivia was wonderful to tie up the ends.

– Melinda S.
  Moulton, AL

6/19/20 – Long-Lewis of the Shoals has to be one of the best dealerships I’ve ever purchased a new vehicle from. They are very knowledgeable on the product which was helpful selecting the perfect vehicle for my wife. They don’t play games they give you the very best price up front on both the vehicle you want to purchase and your trade which I found to be more than fair. I wish other dealerships would take a lesson from Long-Lewis and the high level of customer service they other. They have earned my loyalty stop in and see them find out why they are the best. thank you to everyone at Long-Lewis!

– Mark D.
  Deatsville, AL

6/17/20 – Sales person Keith Beene and sales manager (his name escapes me at the moment) were very good at helping me get into a new vehicle that was easier for me to get in and out of because of knee surgery. I didn’t get the vehicle that I originally wanted but they tried their best to get the payments down but couldn’t. I have had an Escape in the past and really, really liked it so now that I am back in another one, I am really pleased with my purchase.

– Sheila M.
  Leighton, AL

6/15/20 – It was an easy transaction, very quick (which I value greatly), all of the staff from the salesman to the finance manager were easy to work with and the new features of the truck were explained well.

– Bradley J.
  Florence, AL

6/15/20 – Long-Lewis made my purchase easy and fully understandable. I’ll be trusting them with all my purchases going forward.

– Tikima W.
  Florence, AL

6/15/20 – My salesman, Neil Bergman, found me the exact vehicle I wanted. After purchasing, the rear windshield wiper switch did not work. I currently have an appointment to get it fixed right away. Their number one goal is customer satisfaction!

– Lezlie W.
  Killen, AL

6/8/20 – Honestly, for this being my first “new car” purchase, everything was super smooth. Charles Davis and Laura Thomas were amazing and I will be referring anyone looking for a car to them, as well as using them in the future for myself.

– William C.
  Red Bay, AL

6/8/20 – Steven Davis and the LL staff did a great job finding me/us the car we wanted. I never actually saw the car until the day Steven drove to meet me. Everything was as he told me. 😃 Only improvement is before rushing to deliver vehicle to new owner slow down. Don’t trust your detailing team to point out any dings or say needs more cleaning. I would have rather waited extra time to get a very well detailed, No dings, new car smelling, clean car. Good news is LL is going to take care of the minor issues in a few weeks. The Sanders Family. See y’all on the 16th of June 2020.

– James S.
  Dothan, AL

6/5/20 – Long-Lewis Ford Sales team is very knowledgeable about their products. They are upbeat and makes sure to make the customer feel appreciated. If there was a concern, Blake made sure to get the answer right away. Great experience! I will definitely be back!

– Jennifer B.
  Muscle Shoals, AL

6/4/20 – Leland was awesome! We knew what it wanted and he set us up easily! We couldn’t have asked for better!

– Holly R.
  Haleyville, AL

6/1/20 – I would, and have, recommended Long-Lewis to anyone looking to purchase a vehicle. This was not my 1st purchase with you guys but 1st time with JD as my salesman and I have to brag, he was super easy to work with. He explained every part of the transaction and made purchase super simple and stress free! I will use him time and time again and I think he is an asset to your dealership!

– Kristi J.
  Rogersville, AL

6/1/20 – The sales team member Derrick Green thoroughly helped me with every step of the way in finding the perfect product for purchase. He was patient and very well informed about any information I needed at the time and helped instill confidence that I was making the right decision.

– Craig H.
  Muscle Shoals, AL

6/1/20 – I have always been pleased with the customer service provided by Long-Lewis Ford of the Shoals. If you’re in the market for a new or used vehicle, I would strongly recommend Ben Gulley and Neil Bergman.

– Kenneth R.
  Muscle Shoals, AL

6/1/20 – JD was awesome helping us pick our vehicle. Even got us qualified for 0%/72. And Melissa is a pleasure to work with in the finance department. Two valuable assets who deserve kudos and appreciation.

– Chris T.
  Killen, AL

5/27/20 – I believe this was the eighth vehicle I have purchased at Long-Lewis Ford of the Shoals and I will buy my next vehicle there. The purchase experience is easy and stress free. There is not the “normal” pressure to buy now that you feel when shopping at other dealerships.

– Joel B.
  Decatur, AL

5/27/20 – They are the best dealership that I have ever dealt with. They treat you like family and go out of there way to please you and help you get the vehicle that you want. The whole team at Long-Lewis is great to deal with.

– Richard B.
  Savannah, TN

5/25/20 – Would recommend Long-Lewis for everyone to buy a vehicle from great customer service and a huge shout out to Kenny Soeder for an excellent job for getting me in the vehicle I love and a fast and easy delivery getting in and out. 100% would recommend Long-Lewis and Kenny Soeder.

– April W.
  Tuscumbia, AL

5/21/20 – Very easy. No complications. Everyone went out of their way to make it super smooth. Tracy Denton has been awesome and that’s even while home recovering from an emergency appendectomy the Sunday before my purchase and throughout the transition process and with anything that has come up since.

– Kristi B.
  Sheffield, AL

5/21/20 – I loved the no haggle pricing. My wife and I were able to pick out the vehicle we were interested in without any pressure from a sales person. Charles Davis could tell when We were ready So he introduced himself and we were hooked! Thanks Long-Lewis Ford!

– David S.
  Iuka, MS

5/20/20 – Best buying experience in my 75 years. Straight forward and up front. No gimmicks and exceptionally helpful and knowledgeable.

– Michael M.
  Olive Branch, MS

5/19/20 – We were allowed to look without feeling pressured. All questions were answered. I can’t think of any way it could have been better. We checked several Ford locations, this seemed to be the best deal. Very happy with this dealership.

– Kathy W.
  Hamilton, AL

5/18/20 – Michael Davis was the sales representative that helped us with our purchase. He was very patient and informative. He let me make a decision based on what was best for us and did not push which was very refreshing. Would recommend him and your staff to anyone looking to purchase a new vehicle.

– Jennifer B.
  Sheffield, AL

5/13/20 – The sales team and there managers along with the business team to the paperwork is easy and they are great people to work with. If you are looking for a Ford or Lincoln Vehicle they are the dealership that treats you like family and friends.

– Richard B.
  Savannah, TN

5/11/20 – Blake Stutts rocks! I couldn’t of had a better experience thanks to him! We absolutely love our truck! From the time I walked in the door till the time I left couldn’t have been a smoother process. I couldn’t believe how quick it went. Keep up the good work! You will always have my business!

– Jennifer S.
  Florence, AL

5/6/20 – Jacob Parker made this the best purchasing experience I’ve ever had. Will refer everyone to him and this dealership. No improvement known.

– Greg P.
  Fitzpatrick, AL

5/6/20 – Cade went above and beyond during the entire process. Showing me vehicles I was interested in, finding others, keeping me up to date. I had originally decided on a lower cost base Lariat, but the way Cade worked his tail off on the “Stealth” Lariat with the Black package, I just couldn’t turn it down.

– Donald D.
  Rogersville, AL

5/4/20 – My sales lady went above and beyond helping me get the best deal possible. These folks are the easiest to deal with. There honest and they do there very best to get you into the vehicle your looking for even when other dealers don’t.

– Timothy C.
  Tuscumbia, AL

4/29/20 – Everyone at the dealership was super nice that I met. The salesman was very knowledgeable about every question that I ask. They went out of their way to make me feel welcome. I will definitely be back. I can’t think of anything that could be improved.

– Anthony P.
  Tuscumbia, AL

4/28/20 – Nina and Shannon were phenomenal. My buying experience was amazing and I will definitely be back for my next purchase. When I received my car it was absolutely spotless inside and out, The car wash guys are amazing.

– Austin W.
  Iron City, TN

4/27/20 – The knowledge of the sales person, Blake Stutts, was remarkable! While test driving he was able to answer every question about every button we were asking about. Blake made sure that we were comfortable and knew about every step of the purchasing process. He was transparent with us through every step as well. Blake also made sure that I knew how to operate all of my technical features and was willing to stay well beyond his works hours if necessary.

– Brittney R.
  Madison, AL

4/27/20 – I think the atmosphere was nice, but particularly, Blake Stutts, the sales rep. He made sure my wife and I were completely comfortable with our purchase. He was very knowledgeable about comparing to other vehicles we were comparing, and my favorite part, nothing unnecessary. We were in and out so quickly. I have sent him my friends and relatives, because I trust him.

– Timothy H.
  Muscle Shoals, AL

4/20/20 – I love my experience with Long-Lewis Ford in Muscle Shoals, I have bought 2 vehicles from them and every time my experience with them has been great. Just got a new Ford Fusion and it is exactly what I wanted, I have always worked with Tracy Denton and she has always went above and beyond to make sure it is exactly what I want.

– Crystal C.
  Florence, AL

4/14/20 – Austin Kincaid was my salesman! He is what made the experience well!! He worked with us and got us exactly what we wanted and was extremely patient. Definitely will be purchasing our next one from him in the future!

– Wesley M.
  Counce, TN

4/13/20 – Long-Lewis Ford is the best dealership in the shoals!! Always friendly, always attentive!! Nina Gibson is the ABSOLUTE BEST. She listened and did her best to help me get exactly what we needed as a family. I fee as though Long-Lewis Ford is a family! They will forever and always have our business! Thank you so much!

– Alexanra S.
  Muscle Shoals, AL

4/10/20 – Neil Bergman found the vehicle I wanted, took care of the financial transaction and even had the vehicle delivered to me. He’s the best!

– Ruth R.
  Killen, AL

4/10/20 – Everything is spectacular with Long-Lewis and Charles Davis. Nothing in my opinion needs to be improved. Easiest buying process ever.

– Thomas W.
  Sheffield, AL

4/10/20 – Everything was perfect they all made it super simple and was very pleased everything went smoothly and I was completely happy long Lewis made the car buying experience a good one no one was pushy or overbearing everyone was very nice.

– Kenneth W.
  Tuscumbia, AL

4/9/20 – I bought my 2019 during the COVID-19 pandemic. Long-Lewis Ford, specifically Blake Stults, went above and beyond making my experience a social distancing one! They drove my car to my house and did paperwork in my own garage! Excellent experience 10 STARS!

– Abby J.
  Killen, AL

4/6/20 – We were greeted in the lot after a few minutes of being able to look over a few vehicles. I say “after a few minutes” as a good thing because we didn’t have someone chasing us thru the lot as we were looking. This allowed us to find a few vehicles that we liked and we were ready with our sales person (Leland Hanford) arrived. Honestly the most pleasant, efficient, trustworthy experience I’ve had when buying a new vehicle.

– Jeffrey P.
  Rogersville, AL

4/1/20 – Working with me to make sure I absolutely loved the vehicle before buying and getting exactly what I wanted!

– Caylie G.
  Golden, MS

3/31/20 – Sales team made me feel very comfortable and relaxed. I was not pressured into making a decision I was unsure of and the team came across as very honest and direct.

– Zachary Y.
  Killen, AL

3/30/20 – Blake Stutts was awesome! Is Awesome! Y’all have a great team. My purchase experience was everything I wanted and needed. I was in working with a certain budget and he found what fit for my wife and I!

– Tyler G.
  Florence, AL

3/30/20 – The only way this buying experience could have been better is offering the vehicle for free. This sales team is outstanding. Blake was the best salesman I’ve ever had the experience of working with.

– Carl S.
  Florence, AL

3/27/20 – Salesman knew what we wanted and made sure we received the best deal and service. The finance team helped us with the best interest and all incentives that we could have gotten. Overall a great experience and great team.

– Sherry H.
  Hackleburg, AL

3/25/20 – I have purchased two new Ford Products during this month of March. First there was the 2019 Bullitt Mustang and then the 2020 Ford XLT F-150. I had these new vehicles to the rest of my Fords which includes nine Mustangs some of which I have owned over 40 years. Great cars – Great legacy.

– Byron T.
  Muscle Shoals, AL

3/23/20 – Was blown away. Everyone there went out of their way to make sure I was satisfied. Can’t find the words to describe how freakin’ awesome Long-Lewis Ford of Shoals is. Gotta give props ta big Ben! And, Neil and the whole team there!

– Timothy B.
  Belmont, MS

3/18/20 – What an absolute PLEASURE it is to experience the difference at Long-Lewis Mitsubishi/Ford/VW etc. After dealing with UNSCRUPULOUS dealerships I was literally waiting for something to go wrong. To my surprise, EVERYTHING was great! Cade Anderson gave me the WHOLE out the door price in MINUTES. No shell game. NO SURPRISES. NO hidden documents fee that you only see when it’s time to sign the paperwork. James drove over FIVE HOURS to deliver the car TO MY HOUSE!! NO EXTRA CHARGE!! Filled the tank before he arrived. Can you believe that?? I CANNOT say enough about Long-Lewis Muscle Shoals/Florence Alabama. I’M TELLING EVERYBODY!!

– Ed W.
  Pace, FL

3/18/20 – Christina Croteau was the most professional and helpful person we have ever dealt with while buying a truck or the Ford Escape we bought from her two years ago. She is a big Assessment to Ford Motor Company. If we need another car we will make it 3 times we buy from Christina. Thank you for having this amazing lady at the Muscle Shoals Ford Company.

– Helen B.
  Tuscumbia, AL

3/17/20 – The whole process was smooth. Blake worked hard to find us the right car. Everyone at Long Lewis Ford are great! I would recommend any the sales team to my friends and family!

– Joel B.
  Tuscumbia, AL

3/16/20 – Honestly this was the quickest and easiest truck buying experience I’ve ever had. Everything went perfectly. I will definitely be back for my next Ford/Lincoln purchase. Nina Hill is an awesome sales rep. My family buys all our vehicles through her. Best service there is.

– Ricky R.
  Guin, AL

3/16/20 – It was incredible to meet a car dealer that was so genuine. Being from Rochester, NY I was skeptical especially since I bought a vehicle from another dealer in Huntsville and purchased a $23,000 lemon. My dad worked for Philanz Olds, Dioguardi Autogroup, John Holtz BMW-Porsche-Audi-Mercedes, Autohaus Of Rochester (was bought out by Holtz Honda-Acura and Range Rover), Doyle Chevy, Hoselton Auto Group, Marina Dodge/Jeep/Ram and Mitsubishi. As well as several small paint and body shops. He worked as the Parts Mgr and/or body shop Mgr at most places. He won’t buy a car unless he knows the salesman and still won’t trust them. He raised me to never trust a car salesman. New or used. Blake changed my opinion. I will purchase vehicles from him without question so long as he sells cars and I am looking to buy one. The finance guy, Jeff was awesome as well.

– Phil B.
  Athens, AL

3/11/20 – I told the salesman what I was looking for AWD, with power, we drove Edge AWD with 2.7. On my request he searched up to 300 miles looking for a light colored Edge 2019, new. He found one as of this date my wife and I love it.

– Carl B.
  Florence, AL

3/10/20 – I return to Long-Lewis, because Michael Davis is not just a sales person. He cares about his customers and always makes sure they are taken care of. Long Lewis has always taken care of any problems that I have brought to them.

– Jennifer T.
  Tuscumbia, AL

3/9/20 – If you’re looking for a low pressure, no hassle buying experience this is the place to go. Friendly,knowledgeable, staff and great pricing up front. They make the typically dreaded car buying process pleasant and easy.

– Okolona Pharmacy
  Okolona, MS

3/6/20 – After much shopping, our sales rep, Blake Stutts, searched to find exactly what we wanted and took time to teach all the functions. We feel confident that we’ve gotten the best deal and will get the best service in the future.

– Patricia S.
  Muscle Shoals, AL

2/24/20 – Great overall experience. Joann went out of way to locate the exact vehicle we were looking to buy. Once located and delivered, the experience was very smooth and professional. Her assistant was very thorough in explaining all the features of the vehicle once we took delivery. Everyone involved were very courteous.

– Michael E.
  Florence, AL

2/24/20 – Long-Lewis of the Shoals is an excellent dealership. I can always count on everyone there, from my salesperson, finance manager, service technician, and car wash attendant, to treat me like their #1 customer.

– Julianna B.
  Florence, AL

2/24/20 – Tex is great. Super knowledge about the models and so nice! A great salesman-no pressure and he works hard to stay in your budget range. Tex and the staff loved my dog–he even got treats!

– Kelly S.
  Sterrett, AL

2/24/20 – Questions answered, no pressure sales when buying. Courtesy and kindness from Lucas Logan and credit person. We love the comfort of the seats in the FUSION. Means so much when you get older. 2nd fusion we have purchased.

– Ronald P.
  Muscle Shoals, AL

2/17/20 – Having Blake Stutts as my sales representative makes buying a car so easy. He goes above and beyond while I was trying to decide. He was able to give me the differences between each car I was interested in, without having to read it off a piece of paper. Knowledgeable about what you are selling is a big plus.

– Brenda B.
  Florence, AL

2/17/20 – The experience was outstanding. Your salesman Patrick Curtin was very professional and KNEW THE VEHICLE. I do my homework before I make large purchases. It is common for me to know more than the person I am purchasing from. Not the case here. I am not easily impressed but was so here. The whole operation was smooth and very professional to the end. “Hometown feel” That is the way it is supposed to be.

– Keith B.
  Cherokee, AL

2/10/20 – Blake and the Long-Lewis Ford Team were extremely helpful! Blake helped us in our search for the car that we needed. He listened and was very knowledgeable.

– Melody W.
  Rogersville, AL

2/10/20 – Long-Lewis Ford is an amazing dealership! The sales team and managers are always working hard to make sure you are happy and having the best sales experience possible!! I love dealing with Long-Lewis and will continue for years to come!

– Olivia K.
  Tuscumbia, AL

2/10/20 – Our salesman, Leland, was amazing! The whole staff was very welcoming and we couldn’t have asked for a better experience with buying a car. They made it super easy for us and didn’t pressure us into anything. Everyone was so friendly. We couldn’t have asked for anything better. We were showed everything on the car and how it worked before we ever left, and was also told that if we ever had any questions that we were more than welcome to call or come by! Thank you to everyone who helped us. I would definitely recommend Long-Lewis Ford to anyone.

– Kendra B.
  Haleyville, AL

2/3/20 – The entire process and staff at Long-Lewis were exceptional to work with. Would definitely buy there again and encourage anyone looking for a vehicle to buy there as well.

– Curt W.
  Wausau, WI

1/31/20 – I leased a MKC three years ago. I loved driving it. I was just looking for a little extra backseat foot room. When I turned my car in a few days ago my sales rep recommended the Corsair. His recommendation was exactly what I was looking for. He spent a lot of extra time at the end of the sale showing me all the functions and answering all my questions. Couldn’t be happier with the service I received.

– Johnny G.
  Tuscumbia, AL

1/30/20 – Patrick was excellent. He was a great salesperson and very knowledgeable on the 2 models that I was interested in. He seemed to care that I get what I wanted instead of trying to push a vehicle on me. I did not feel pressured to make a decision immediately. He gave me the time I needed to think it through. Any questions I had, he was quick on getting me answers. And the process of applying for the loan was easy.

– Tonya B.
  Rogersville, AL

1/27/20 – I appreciate the excellent business model Long-Lewis Muscle Shoals utilizes. The LL staff does an excellent job and is very professional. Mr. Brown did an excellent job showing my wife the various Lincoln automobiles and features while she was selecting her new car. I complement him on his good work. This is the third new car I’ve bought from LL. In years past, I also bought 3 new cars from the Florence Chrysler dealership. Unfortunately, that dealership changed ownership and business practices (i.e., they went to a High Pressure model – and also ‘ran off’ some of their quality employees). I no longer recommend that dealership. I DO recommend LL to my friends and family whenever the topic of cars/trucks come up. Keep up the excellent work.

– Gary A.
  Florence, AL

1/27/20 – My experience, as always, was top notch. I live in Athens, AL and choose to drive the hour or so to Muscle Shoals Long-Lewis anytime I’m going to buy a vehicle because of the service and courtesy of the employees there. They are always welcoming and inviting and always go out of their way to do the best they can for me.

– Franklin C.
  Athens, AL

1/24/20 – Michael “Tex” Davis is an amazing sales representative, he made the process of purchasing my new Aviator smooth and easy. Ed Blackburn, the Lincoln Manager, was superb in finding the exact vehicle I wanted and getting it from the factory as soon as possible.

– Judy J.
  Lawrenceburg, TN

1/17/20 – The entire process was smooth, the salesman, Keith Beene, was very courteous, professional, and cooperative. Never had a better experience when purchasing a vehicle.

– Kimmy I.
  Tuscumbia, AL

1/16/20 – Great experience! Didn’t feel pressured at all! Was treated very good and all my questions were answered and concerns were taken care of. Will definitely recommend and do business with again!

– Josh F.
  Leighton, AL

1/15/20 – They make car buying easy and you can trust Long-Lewis Ford of the Shoals to treat you great after the sale . The people are the nicest friendly team that you will find anywhere. If you are looking for for a Ford or Lincoln vehicle make sure you check them them out you want be disappointed.

– Richard B.
  Savannah, TN

1/15/20 – Our salesman and the entire staff were very professional and great to work with. You blow customer service out of the water! I will definitely be back when looking to purchase another vehicle.

– Phillip W.
  Haleyville, AL

1/14/20 – I like coming in and being treated like I am part of a family. Tracy Jackson is THE best sales person that I have been blessed to work with. I do however find it troublesome that this company seems to think that all these surveys are needed. I have limited time for this. You send me a survey for everything! You need more sales people like Tracy.

– Johnny S.
  Muscle Shoals, AL

1/13/20 – Long-Lewis is very friendly and not pushy. They give you the space to choose what you want and are there to accommodate your concerns. The easiest sales experience we have ever had.

– Kesha G.
  Tuscumbia, AL

1/13/20 – After numerous sales over several years from Neil Bergman this one was the best – he let me order my new truck a “2020” and gave me a great price for my trade – Neil is absolutely the Best!!!

– Jay B.
  Collinwood, TN

1/13/20 – Lucas Logan went above and beyond to find exactly what I was looking for. It was a process with me. He and I kept in touch over a couple of months until I was completely ready to come in and when I did what I was looking for was there. He was very thorough and nice and patient with me.

– Zina P.
  Muscle Shoals, AL

1/13/20 – I enjoyed my first time with Long-Lewis. Rodney Hayes was very professional he answered all my questions walked me through the whole process on buying my Lincoln MKC, he explained every step of the way! I loved the low price (looked at Cullman, Alabama Lincoln not even close on price). After all the signing was done Rodney meet me at he lobby walked me to the New Lincoln and walked me through and answered all my question on how all the bells and whistles works on the MKC. Only thing I would look at on improving is a little more space at each sales desk to give some privacy but this is not a show stopper. I can’t wait till I get my first oil change to see how the hospitality is. Top Notch!!!!!

– Samual H.
  Lynn, AL

1/1/20 – It was a very smooth process and everyone I dealt with was very professional. My Sales Consultant Patrick Curtain spent a lot of time with me and was very helpful throughout the buying process. He sat in the car and went through the car’s operation and how all the electronic features worked. I never felt hurried during this time and he was able to answer all my questions. I was offered refreshments on numerous occasions. The car did not have an Owners Manual and Mr. Curtain located one and called me later that day and said he would deliver to me but I said I would get it when I came and got the car cleaned.

– Shaler R.
  Florence, AL

1/1/20 – From start to finish, the sales team was obviously focused on customer satisfaction and made the entire process very easy. I special ordered a vehicle and while the wait for the vehicle from Ford was long, the care and effort taken by the Long-Lewis team to keep me informed of progress was exceptional and the final vehicle delivery experience was exceptional.

– David H.
  Mount Juliet, TN

1/1/20 – This was the easiest vehicle purchase that I have made in 40 years. I got an incredible deal, the sales rep was outstanding and worked hard to make the transaction successful and the dealer delivered the vehicle to my driveway.

– Randall F.
  Owens Cross Roads, AL

12/19/19 – Austin provided excellent salesmanship listening to the things that were important to us when searching for that special vehicle. We searched other makes and other models of Ford. We kept coming back to the F150 and finally found an F150 that will work with our RV. Think we will be happy campers. 😊

– Loretta M.
  Florence, AL

12/18/19 – I do not have a negative remark to write about my experience with Long-Lewis in Muscle Shoals, AL. Woodie Belk was very helpful and professional. I have bought several Fords at this location because of my experience with this dealership and Mr. Belk.

– Mary T.
  Millry, AL

12/16/19 – Charles Davis Kyle Proctor Sales manager Steven and Derick- Chris James And Business man Drew Sneed took care of everything along with the rest of the team at Long-Lewis Ford.

– Richard B.
  Savannah, TN

12/13/19 – Long-Lewis Ford of the Shoals is one of the best dealerships in this area. They are always very helpful in helping you find the vehicle that fits you best. Also they keep there word when dealing with them and are always looking to help you find the best deal for your dollar. I had a very pleasant experience with buying from them and the last three times as well. They have always been very good to me and my family and I will continue to trade with them in the future.

– Stanley Z.
  Leighton, AL

12/10/19 – Done a lot of business with this dealership and they have always treated me extremely well. They are the reason that I tried out a Lincoln product, otherwise I wouldn’t have ever driven one!

– Jimmy D.
  Tuscumbia, AL

12/9/19 – The entire purchasing experience was very pleasant. First, the salesperson listened to what we said we wanted and found a vehicle that matched our criteria. She did not try to “up sell” us to a more expensive vehicle; however, she did mention several vehicle options that met our needs and wants.

– Cheryl R.
  Booneville, MS

12/9/19 – The staff at Long-Lewis Ford of Muscle Shoals is very customer oriented. I live in SC and knew from past experiences that they are the best dealership to buy a new Ford from. I would highly recommend any one to purchase from them as they always treat their customers great.

– Michael S.
  Greenville, SC

12/9/19 – The overall sales process with Charles Davis- Chris James -Steven -Derick & Randy the used car manager went very well. They worked hard to make the deal work and they always take care of you after the sale. The whole team from Todd on down are the nicest people you will ever meet in the car business.

– Richard B.
  Savannah, TN

12/9/19 – Excellent customer service everyone should be able to get everything they want without the hassle or being pushed into a sale. All questions and concerns were answered during and after purchasing. Highly recommend anyone looking for vehicles to go have that experience here. If there’s something they didn’t know they went to ask to make sure everything was plain and simple.

– Daniel U.
  Killen, AL

12/6/19 – My car acquisition experience at Long-Lewis was the best I have ever experienced. The team was patient, accommodating, helpful, and honest. I especially appreciated the detail to which they explained purchase versus lease. There was never any pressure whatsoever during the entire process. I highly recommend Long-Lewis for any lease or purchase. Tommy Rye and Ed Blackburn could not have been more helpful or supportive.

– Ross A.
  Florence, AL

12/6/19 – I showed up unannounced, after shopping for some time. The folks at Long-Lewis were very knowledgeable. I needed to downsize from a F250 to a half ton truck. After understanding my situation and needs, they matched me with the perfect truck for me. I would recommend Long-Lewis to anyone.

– Ralph T.
  Haleyville, AL

11/29/19 – Me and my fiance were in the market for a bigger vehicle and the sales team really listened to what we needed. They made the experience enjoyable. They made our dream vehicle happen and we are so thankful!

– Justin C.
  Sheffield, AL

11/12/19 – The process was seamless. My salesperson, Heath Killian provided excellent communication and delivery. He was able to locate the color I wanted and took care of all the details over the phone. He has been my salesperson since he started and I will never choose another one! He puts a personal touch to every experience. I didn’t have to lift a finger until the delivery. It went quickly and smoothly as well. Melissa Henson in the closing and signing department was so friendly and so efficient! My daughter and I were completed in less than an hour.

– Jessica G.
  Florence, AL

11/11/19 – Long-Lewis has always treated me and my referrals very well. They do an outstanding job of finding a vehicle that you want in your price range. The process is always easy and stress free. Thank you to Long-Lewis of the Shoals! I strongly recommend this dealership to anyone.

– Jonathan S.
  Toney, AL

10/25/19 – My husband and I have been buying from Long-Lewis for 20 years now. We have used the same salesman every time (20+ vehicles now), Tex Davis. He is very accommodating to find just the vehicle we want. He has proved each time we can trust him. I couldn’t imagine buying from anywhere else besides Long-Lewis of the Shoals.

– Elizabeth W.
  Hamilton, AL

10/14/19 – This was a very pleasant car buying experience! The staff at Long-Lewis Ford were very knowledgeable, professional, and valuable in helping me find the perfect car to accommodate all of my vehicle needs and wants. I feel confident that I have found a car to last me for years to come. I can proudly say I will return to Long-Lewis of the Shoals for future car buying experiences.

– Kayla S.
  Phil Campbell, AL

10/14/19 – We purchased two vehicles on this day with the help of our sales rep Nina Gibson. She made this a wonderful experience and helped us every step of the way. The process was fast and easy. We keep returning and will keep returning to this dealership for any of our Ford purchases as we always get the best deals and have the best service here.

– Jennifer T.
  Hamilton, AL

9/4/19 – Tracy Jackson is my salesman and she did an excellent job getting me into exactly what I was wanting! We have been using her for years and she goes above and beyond to make sure we are happy. She does all the work and makes the buying process for us, effortless. I would recommend her over and over!

– Kelley H.
  Tuscumbia, AL

8/26/19 – The whole process went well. Everyone was helpful and more than willing to make the process go as smoothly as possible. All questions and concerns were addressed. Tommy Rye is an amazing salesman that made the entire experience a positive one. I love my new car. Thank you guys!

– Diamond W.
  Iuka, MS

8/22/19 – Jason Hulsey and Tracy Denton done a great job of find and getting us a great deal on our new Edge. Have been dealing with Jason and Tracy for years and they are like family to me and my wife. That’s what makes Long Lewis the dealership that we keep coming back to

– John J.
  Moulton, AL

8/6/19 – I filled out the paperwork on line with the expectation to arrive, write a check for my down payment, sign and drive away. I was in the dealer 3+ hours because they needed to add my wife as co-signee and run the finance paperwork again since i wanted her listed on the title. As with any dealership there are pressures to buy more than originally needed; this was no exception. The price was so compelling that i purchased from Long Lewis; my corporate office is 1/4 mile from Lynn Layton Ford in Decatur if that tells you how compelling the price was. Work on the turn-around times and all will be much better.

– Jonathan H.
  Mount Hope, AL

7/31/19 – My sales person was the best person I have met! He was so helpful and made me feel like he cared for my needs! As a senior citizen sometimes people treat you less that well but not here! He provided me with the information I needed and allowed me to make the right choice for my needs! He gave me time to ensure no pressure or unnecessary stress was put on my decision! In short he was like family and I think that was what he aimed for! Thank you for that! I love my new vehicle!

– Linda A.
  Rogersville, AL

7/17/19 – This is the sixth vehicle that we have purchased from Long Lewis Ford in Muscle Shoals. We like the no haggle pricing and we were given a fair price for our trade in. We have been customers of Neil Bergman for a long time. Neil and his associate Ben Gulley went above and beyond in getting us in our new Explorer. The purchase process is streamlined so that the F&I guys were able to get us through quickly. Our Explorer was a demo so it needed some detail work and the guys at the car wash did a fantastic job in delivering our Explorer in a condition better than new. Thanks to everyone involved in our purchase process.

– Jonathan P.
  Killen, AL

7/5/19 – This is my second Lincoln purchased at Long Lewis and I can’t be any happier. I’ve NEVER owned a new car before and Tracy worked on what would benefit me BEFORE I even got there. In fact, she knew I had been thinking about trading, and she took it upon herself to see if it would be beneficial to me….and it was. Tracy Denton and her team are the best. I highly recommend her to ANYONE looking for a new or used vehicle. After buying my first vehicle from her at LL, we immediately became friends. Now that I have bought my new car from her, I feel like family. Thank you all who helped me get into my new Lincoln MKC.

– Rhonda B.
  Tuscumbia, AL

7/1/19 – I was looking for a Kona Blue Mustang GT California Special package. I had several requirements for this vehicle, and the staff identified three or four candidates. After two dealer trades fell through, this team went out of their way to find exactly what I needed. It took a few days, but they were able to find the vehicle I was looking for. Excellent experience.

– Patrick C.
  Lexington, AL

6/20/19 – Long-Lewis provides a very professional and courteous sales team. They are fair and straight forward with their evaluation of your trade-in and the price of their new vehicles. I have purchased two vehicles ( a truck and a car) from Long-Lewis and highly recommend them to all my friends. Buying a car at Long-Lewis will be an honest and professional experience and not the typical song-and-dance you may be accustomed to at other dealerships. Their commitment after the sale is just a solid. They follow-through on all their commitments.

– Ron B.
  Florence, AL

6/17/19 – We have purchased 3 vehicles from Long Lewis and would highly recommend this dealership! We have always been treated like special guests while looking for and purchasing our vehicles. Even when we have taken our cars back for services the service department crew is very courteous! Our salesman, Austin, found exactly what we were looking for and he was able to answer our questions and guide us through the entire process. He also checked with us after the sale to make sure we were happy with our purchase. We feel like we got a great vehicle at a great price. The way we were treated by EVERYONE at the dealership made us feel very special and comfortable.

– Cynthia B.
  Florence, AL

6/6/19 – There are zero improvements needed. I will be returning to Long-Lewis in Muscle Shoals for all my car purchases. Specifically I will deal with Charles Davis and Kylie Proctor. They are top notch and the best sales reps that I have ever had the pleasure to do business with. They had the truck ready for me and kept me informed on all the steps in the process of purchasing my new Ford. Couldn’t be happier with the decision to purchase my new Ford from them.

– Brian N.
  Cullman, AL

6/3/19 – Lucas our salesman and Blake his manager made sure everything was perfect. Anybody can sell new vehicles, it’s how you handle issues whether they be small or large is what keeps people coming back. Long Lewis did a great job of handling a small issue. Thanks again for a great buying experience!

– Brian J.
  Killen, AL

5/30/19 – My experience at Long-Lewis was amazing. I have been looking for a car for sometime, but everywhere I went made it so stressful. From the moment I walked in to Long-Lewis they made me feel so comfortable. Susan White was my sales representative and she was absolutely amazing. Her knowledge of the vehicles was incredible and she was so patient with us. We were there late making the purchase but no one seemed to mind. Just a great overall experience!

– Robbie W.
  Saint Joseph, TN

5/23/19 – I came with nothing of value and they treated me like I had the world in my pocket that was hidden. They took a credit score others would hang up on you for and worked a miracle. Relationships is how sales are not sales but a friend helping a friend solve a problem and I have found some great friends.

– Jeremiah S.
  Sheffield, AL

5/22/19 – Michael “Tex” Davis is an amazing salesman to work with! This is the 2nd car that I’ve bought from him and he helped get me out of a tough financial place with the first purchase so that I was able to get a really nice car this time! My daughter is now driving the first car I bought from him and we’ve had no problems with it at all! It’s been a great starter car for her! I will go back to him every time I need a new car as he is trustworthy and knowledgeable and was able to get me the best deal at the best price! In fact, we moved to Nashville, TN in February but I drove back down to Muscle Shoals, AL to buy this car from him because my last experience was so incredible! I love my new car and Michael “Tex” Davis is the best! Thank you to him and to Lincoln!

– Susanna C.
  Franklin, TN

5/22/19 – Great customer service. Great sales atmosphere. This was our 7th purchase from Long Lewis Shoals and we could not be more pleased with the continued service shown by their staff. Charles Davis is excellent and trustworthy. We will definitely keep our business in the future with him and Long Lewis.

– Kaila T.
  Dennis, MS

5/20/19 – We just went to look and left with 2019 Ford Fiesta. Our salesperson was Bayley Kornemann and he and everyone else was so nice and not forceful. I didn’t feel like I was being forced to buy a car they went above and beyond to help us get a car. No improvement needed. Easiest car buying experience I’ve ever had.

– Ronald G.
  Florence, AL

4/24/19 – My salesman was not pushy or over selling at all. Very accommodating and went through the features of the vehicle and answered both mine and my wife’s questions. Once the deal was finalized as to the offer and confirmation, there was a little bit of a wait with our wrap-up with the business manager, but that went quickly once we sat down with him. It seemed like a lot of paper work when it was a cash deal with trade-in, but overall very satisfied with experience.

– Stephen H.
  Florence, AL

3/27/19 – The experience of buying my new Lincoln was great. Neil and Ben did an excellent job with all of the details and making us feel comfortable with our decision. I am very excited and pleased with my new Lincoln Nautilus. I will definitely recommend Long-Lewis and Neil Bergman and Ben Gulley to my family and friends.

– Dana F.
  Florence, AL

3/25/19 – I love the no hassle pricing and service. It was all straight forward without the games involved with haggling for a deal. This is the second Lincoln that I have purchased from Long Lewis and my husband bought a truck last year. We are spoiled by the quality service and excellent value we get when we buy our vehicles here. And I always share my experience with others when I get the opportunity.

– Dee V.
  Madison, AL

3/18/19 – I am 58 years old. This is the first time in my life that I have returned to a dealership to purchase a vehicle. I’ve now bought 3 from Long-Lewis including the 2 trucks that I bought in one day! It goes without saying that Charles Davis has earned my trust as my salesman.

– Charles M.
  Muscle Shoals, AL

1/21/19 – Tommy Rye was very friendly and helpful from the beginning to end. That is the smoothest purchase we have ever made. My wife and I are both Ford owners now. F150 and F250 and we are very proud of our purchases. A big THANK YOU to Tommy Rye!

– Steve D.
  Hamilton, AL

1/8/19 – Best automobile dealership I have ever done business with. Would recommend Long Lewis Ford to everyone. From the owner down to the guys who change the oil, the attitude is always positive and helpful with only my satisfaction in mind. You don’t see that much with dealerships.

– Advanced Surgical Care
  Muscle Shoals, AL

12/21/18 – I was undecided at first about the type of vehicle I wanted to buy. I went through several test drives and asked many questions of Austin Kincaid and he was very knowledgeable and patient. That made a very good impression on me and I knew this was the company I wanted to buy from. Everyone involved in my purchase was friendly and helpful.

– Lori D.
  Florence, AL

12/20/18 – Michael “Tex” Davis went above and beyond what could reasonably be expected to make sure I got the truck I wanted. This is the third vehicle I have purchased from Long-Lewis in the last two years (Second from Tex Davis). When the time comes that I purchase another it will be from Long-Lewis and Tex. Long-Lewis did not have the truck on the lot that I wanted. Tex took down all the options that were important to me and went to work locating one. We performed this all through email and text, saving me valuable time. Once the truck was located, he sent me the options sheet and sticker so I could look it over and the truck was delivered on the day promised. Long-Lewis and Tex make a car buying experience run efficient and painless, which isn’t always the case at other dealerships.

– Ben S.
  Muscle Shoals, AL

12/17/18 – Adrienne Goins is an excellent asset to Long-Lewis. I didn’t feel pressured by her at all. She listened to my requests and went out of her way to find the exact car that I was looking for. She made me feel important and worked to make my car buying experience stress free.

– Beverly P.
  Muscle Shoals, AL

12/03/18 – Joanne Osborn is an outstanding representative of Long-Lewis Ford. She did an excellent job of assisting me with the purchase of not only the new truck but also a car. I will be contacting Joanne and Long-Lewis Ford for any future automotive needs and encouraging others to utilize her assistance with their auto needs.

– James K.
  Port St. Joe, FL

11/27/18 – Dealing with Joanne was a pleasure, she found the truck I wanted and the price I was okay with. She found several trucks that were almost what I wanted but not quite, so she keeping looking until I was happy. This is my third auto I’ve gotten from Joanne and it probably won’t be my last!

– Michael T.
  Verbena, AL

10/29/18 – The buying experience was great! No pressure at all to buy. It took me three months to decide on the right vehicle and never felt pressured to make a deal until I was ready! The staff is well trained and knowledgeable! The financing of the vehicle was quick and easy!

– Micah B.
  Tuscumbia, AL

10/22/18 – The absolute best dealership in Florence Alabama for sure the salesman was the very best there is in my opinion. From the moment I entered the showroom till the time It took delivery of my new car I was impressed with such a short amount time it took to do everything was amazingly well done:

Wayne R.
  Florence, AL

10/17/18 – We will never buy a vehicle from any other dealer. This was our 4th purchase since 2016 and we have been extremely pleased with each experience! Our salesperson went above and beyond to find exactly the right vehicle I was looking for. You just won’t find a dealer with the type of service and care that Long-Lewis stresses in everything they do.

– Daniel D.
  Muscle Shoals, AL

10/12/18 – The Long-Lewis team is the best! My experience was a little different because it was all done online, but I could not have asked for a better experience! I researched and visited several and chose to drive 60 miles because I felt that Long-Lewis was the best option hands down. I will purchase from Long-Lewis again in the future!

– Ray J.
  Madison, AL

10/10/18 – The experience was super! They went over everything so that I could understand all of the new bells and whistles on my vehicle! My sales person was great! I have been a Long-Lewis customer since 2012, and I will never go anywhere else!

– Tony S.
  Florence, AL

10/2/18 – This was our 19th Ford purchase from Long-Lewis and the easiest and best experience! Our Salesperson exceeded our expectations and went above and beyond to make it the best experience we’ve had at Long-Lewis! We love buying at a locally owned dealership and it makes it even better that Long-Lewis genuinely cares about their customers and it shows through every single employee!

– Mary F.
  Tuscumbia, AL

9/28/18 – The management team at Long-Lewis is always a pleasure to work with. My salesperson is excellent and the sales manager that I worked with on my new vehicle was a pleasure to work with. Once you are a customer or even a prospective customer, the staff at Long-Lewis will treat you like family.

– Richard B.
  Savannah, TN

9/17/18 – This was such an easy car buying experience! I told them exactly what I wanted and they made it happen! I loved working with my salesperson because she was quick, concise, and didn’t waste my time. She even followed up with me after the purchase to make sure everything was still going well.

– Alisha C.
  Hartselle, AL

9/13/18 – My salesperson was professional and very accommodating! His assistant worked tirelessly to ensure we were able to purchase the perfect truck from Long-Lewis. Neither our salesperson or his assistant rushed or pushed us, even when having to work extremely hard to meet our requests. The entire process was seamless, and could not have been any simpler. We anticipate replacing my vehicle one day, and we have already agreed that we would be returning to Long-Lewis!

– Adam F.
  Finger, TN

9/10/18 – My salesperson was awesome, the best salesman and employee at Long-Lewis in my opinion. He is definitely one of the many reasons that I will be coming back again and again. Long-Lewis always goes above and beyond in helping me figure out and find the right vehicle. They also make sure that I will get a payment that I am happy with. Everyone that is shopping for a vehicle should definitely check out Long-Lewis!!! They are AWESOME!!!

– Blake K.
  Sheffield, AL

9/10/18 – The sales experience was seamless and my salesperson was great! He searched the lot to help me find the features and vehicle that I wanted. Long-Lewis is GREAT to deal with. Friendly employees and great environment to be in. There are 100% no hidden fees and the fact that they have given me great service in the past has made me a repeat customer!

– Kimberly A.
  Hillsboro, AL

9/6/18 – Excellent job by the whole staff! They took care of any and all of the concerns that I had! My salesperson was always willing to help and answer any question that came up after the deal was closed! I truly feel like a part of the Long-Lewis Ford family!

– Stephen S.
  Muscle Shoals, AL

9/3/18 – My salesperson went above and beyond trying to find the exact color and vehicle I wanted. He looked for rebates that I might qualify for to help me out on price. He offered drinks and snacks while we waited. He was very patient and knowledgeable to all of the questions that I asked.

– Sharon F.
  Northport, AL

8/20/18 – I am a return customer of Long-Lewis Ford. My experience with the dealership has always been a positive one and make me want to purchase my vehicles from this dealership. The employees are devoted to helping the customer find the exact vehicle they want and continues to work with the customer after the sale to make sure they are satisfied with the vehicle and service. I highly recommend Long-Lewis Ford to anyone that is in need of a new or quality pre-owned vehicle or to have their present vehicle serviced by their service department. I felt welcome the moment I opened the door and walked into the dealership. I had talked with the salesman via phone and through texts and emails prior to visiting the dealership. Upon my arrival, the salesman met with me and worked with me to find the exact vehicle I wanted.

– Pamela L.
  Lawrenceburg, TN

8/13/18 – Long-Lewis worked so well with me on the purchase of my Ford Edge! My salesperson helped me find a car that was in my budget, I test drove it, decided to buy it and it wasn’t long after that, that I was in finance signing the paperwork! Wonderful team and great atmosphere! Love that if I ever need help with any technology that here are SMAs to assist me! I had a wonderful overall experience and love my Edge!

– Olivia K.
  Muscle Shoals, AL

8/10/18 – Everyone at the dealership was very friendly and accommodating. My sales person was on the ball in search for the specific vehicle I requested. I was impressed how quick and helpful he was to my every request and questions. I have bought vehicles in the past from this dealership and It was their outstanding customer service that brought me back.

– Barbara P.
  Leighton, AL

8/9/18 – My sales person went above and beyond to meet my needs and to make sure everything was taken care of! My experience with Long-Lewis was absolutely awesome! The guys that helped do the financing and everything else was awesome!!! Will always recommend Long-Lewis of the Shoals!!

– Logan W.
  Russellville, AL

8/6/18 – Professional sales staff who work to deliver for you the customer. They go above and beyond to get you the vehicle you want, with the accessories you want at a fair price. They base their business on being a part of the community and display honesty and integrity which is not normally found in the automotive sales field.

– Owen W.
  Florence, AL

8/5/18 – The customer service at Long-Lewis is great! They treat you like family and I felt like I got the best deal they could have given me! The sales team is great as well, they want to make sure that you are comfortable while you are there. Just an all out great dealership that makes you feel welcome and treats you like family!

– Kyle H.
  Hamilton, AL

7/26/18 – This was the most pleasant truck buying experience that we have ever had! No hassles, no gimmicks!! Our salesman completed everything for us over the phone and when we arrived our truck was ready to drive home!! Very friendly staff!!! We will buy from them again!!

– John B.
  Nauvoo, AL

7/20/18 – Our Salesperson helped us find the best deal for our budget! We left the dealership extremely happy with our new vehicle and the experience that we had at Long-Lewis! This is the second vehicle we have bought through Long-Lewis. Again, we are VERY satisfied!

– Anna B.
  Vestavia Hills, AL

7/13/18 – Long-Lewis in Muscle shoals is awesome! I could not have asked for a better purchase experience with the help of my awesome salesperson! He was no pressure and very accommodating! Super-friendly staff and made this the fastest and easiest car purchase I have ever had! I love my new vehicle.

– Rebecca E.
  Muscle Shoals, AL

7/9/18 – My experience with Long-Lewis is a very long one! I have always loved Ford vehicles and I have worked with Long-Lewis for several years now! If they don’t have exactly what you are looking for, they will find it for you! Their lot did not have what I was looking for, and my salesperson found it for me. It was delivered the next day, clean and BEAUTIFUL! I absolutely love my new Ford Explorer!!!

– Kyndra H.
  Phil Campbell, AL

7/2/18 – Long-Lewis has the best price and no pressure at all to buy! The whole sales team treats you like family, BEST EXPERIENCE EVER!!! My salesperson was the absolute best salesman in the world!  Thank you Long-Lewis of the Shoals for such a great experience!!!

– Tommy E.
  Town Creek, AL

6/26/18 – My salesperson went out of his way to make sure that my wife and I got the best deal on the car that we wanted! I was kept up to date on when our -vehicle would be arriving at the dealership. The finance manager was OUTSTANDING!! Everyone made very sure that I understood everything that I was signing, and NEVER did i feel pressured into purchasing anything that I didn’t want to! I have bought 6 vehicles from Long-Lewis and I would not buy from anywhere else!

– Eric D.
  Tuscumbia, AL.

6/18/18 – I will return here to do business! They have friendly service, courteous, and very respectful staff! Their no nonsense pricing is fantastic!! I highly recommend that anyone who is looking for a vehicle to try out Long-Lewis if you want a good buying experience for your next vehicle!!

– William A.
  Guin, AL.

6/12/18 – My salesperson was an absolute delight to work with!! This is the second vehicle I’ve purchased at Long-Lewis Ford, and I am a customer for life! We are getting ready to purchase a vehicle for my wife once she returns from a 6 month military deployment, and there is no need to shop anywhere else! I actively promote the team that works at Long-Lewis and try to push as many customers their way as possible. Thank you Long-Lewis for such an outstanding experience!!

-Ronald G.
  Kathleen, GA

6/11/18 – I have to say hat this was the best experience I have ever had buying a truck! My salesperson went above and beyond and was very knowledgeable about the vehicle that I was looking for and he went out of his way to please me! Long-Lewis is the BEST!!

– Kevin B.
   Muscle Shoals, AL

6/8/18 – Everybody that I was involved with at the dealership was super friendly and super helpful! They had a GREAT price on the F250 I purchased and also gave me a grade price for my trade in. Great buying experience!! I would recommend this dealer to anyone!

– Jeff H.
  Warrior, AL

5/28/18 – I have no suggestions that could be made to improve the work at Long-Lewis because everything they do is already the best it could be. They went above and beyond to help me, they were honest and helped me save about one thousand dollars because of a previous lease that I was going to trade but they helped me make a better decision… THANK YOU!!! Long-Lewis of the shoals always will do their best to help you make best decision for you!!

– Josh T.
  Florence, AL

5/28/18 – The Muscle Shoals Dealership was 1 hour away and I called to make an appointment. The salesman (Blake) was ready for us before the appointment time and spent as much time as I needed for him to understand what truck and options I needed. The dealership did not have a truck in stock that fit my criteria, but they found one and had it delivered from Georgia. Blake did not try to push a truck on me that I didn’t like or want. This was first first class service from beginning to end. My wife was overall very very pleased with the experience because everyone went above and beyond to answer all of our questions. Outstanding service from ALL employees at Long-Lewis!

– River Flight Inc. 
  Huntsville, AL

5/25/18 – My Salesperson was very professional and communicated very well with me. Long-Lewis was also very accommodating and went the extra mile for me. Communicating and agreeing on acceptable sales price’s went extremely well. I would recommend them to anyone interested in purchasing a new vehicle!!

– Sam W.
  Fairhope, AL

5/23/18 – My salesperson was extremely helpful and went out of his way to ensure that my experience was the best one that I could have. As this is the first new car I have ever purchased, I particularly dreaded purchasing any car, but Long-Lewis of the Shoals made the process very straight forward and I would do it again.

– Deanna R. 
  Russellville, AL

5/22/18 – The purchase we made was for a local non-profit, so knowing we were getting the best deal and service was important. Our salesman worked with us to find the exact car we wanted and is now working with us on a second vehicle. I appreciate the comparisons they offer and the specific details on what we get for our money. The experience we had at Long-Lewis was very different than any other dealership, but it was a very good experience!

– Food Bank of North Alabama
  Huntsville, AL

5/7/18 – Upon walking through the door we were greeted with hospitality. Our salesman made this car purchase very pleasant. The entire staff were very helpful especially in the finance department. We will definitely be back to purchase from them again.

– Heather H.
  Killen, AL

5/7/18 – I had a great experience at Long-Lewis Ford in Muscle Shoals. My salesperson was very helpful and straight forward! The financial department was very informative with any questions I had. The assistant girl that was placed to explain all the gadgets in my car was very knowledgeable about all the features and technology on my new fusion. It was a great experience, I would highly recommend going to see them if interesting in a new vehicle.

– Mackenzie D.
  Ethridge, TN

5/4/18 – My salesperson went out of there way to ensure that everything I was looking for in a vehicle was available to me. Never once was I pressured into anything, but I was provided with all of my possible options. Everyone was extremely patient with me as we walked through the process together. I felt like I was buying a new vehicle from a close friend rather than a salesperson. It was truly a great experience. I will be referring all of my friends and family that are looking at purchasing a new vehicle to Long-Lewis Ford/Lincoln!!

– Nolan N.
  Florence, AL

4/30/18 – My experience with Long-Lewis was the smoothest and most warming and comforting experience I have ever had through a dealership. I was not talked into anything, pushed into a sale that I wasn’t comfortable with, or made to feel compromised about what I was coming there for! I had my vehicle picked out on the website and that is the vehicle that they got for me as soon as I asked! I wasn’t made to choose something else because they were trying to get it off their lot, they genuinely cared about what I WAS INTERESTED IN!!! When i had purchased my vehicle i was walked out like royalty and shown all the benefits that my new car had to offer and I was walked through step-by-step on how to use all of its gadgets. The manager was the last person I saw before I left and he just wanted to make absolutely sure that I was happy with the car and congratulated me on my new purchase! I WILL BE BACK and I will only purchase from Long-Lewis!

– Jodie S.
  Killen, AL

4/23/18 – I shop all over my area and Long-Lewis was by far the best dealership that I has visited. They have an excellent inventory and plenty of employees who are willing to help you! They always make me feel as though they can do whatever it takes to get me into some fresh wheels and they will do everything they can to offer you a decent trade in price on your car!

– Mickey R.
  Florence, AL

4/10/18 – My buying experience was done exclusively through Email and text messages! I actually never visited Long Lewis dealership or met anyone from the dealership. Everything went as planed. I had ordered my truck with special equipment and it came in just as I ordered it. The buying experience was excellent with no surprises!

– Barry W.
  Trinity ,AL

4/06/18 – They are great to work with. They truly care about you and your family. They treat you like your one of their own. They tried to give an any discount we could get to get our payments down. The best thing is we wasn’t there all day going round and round on numbers they gave be the best price up front. If you are looking for a new vehicle I would highly recommend going to them!

– Tracy C.
  Rogersville, AL

3/23/18- Our second time to purchase a vehicle through Long-Lewis, and we will be back! The entire process was very easy, and the sales staff were all so friendly! They went above and beyond to find us the exact right car, and we couldn’t be more satisfied with our sales experience or our new car! Will definitely be back to Long-Lewis!

– Nicholas H.
  Florence, AL

3/07/18 – This is the second time I have purchased at long Lewis and each time has been wonderful. I feel everyone here works to make sure you get what you want for the best price. They worked hard each time to make sure I got just what I wanted! Neither time did I feel taken advantage of. They actually want to make sure you are happy and not trying to break your bank account just to benefit them. Thanks Long Lewis! You will always have my business!

– Jennifer S.
  Florence, AL

2/26/18 – Very, Very pleased with the transaction at Long-Lewis for sure! Each person we dealt with, were very knowledgeable about their area of expertise, and made the experience a fun day! I am 65 years old, and have “gone thru” a few vehicle purchases, and BY FAR, this was the best experience, I have had. Each person, I dealt with, was very knowledgeable, and easy to work with ! I will be recommending Long-Lewis to anyone, I meet, that needs a vehicle for sure!

– Anthony S.
  Waterloo, AL

2/12/18 – My experience buying a car for the first time was fantastic! I was concerned at first that the environment would be intimidating; however, the entire staff was friendly and welcoming. My salesperson was awesome! I went in knowing exactly what I wanted, and they went above and beyond to accommodate me!

– Jonathan D.
  Moulton, AL

2/8/18 – This is the second new vehicle I have purchased from Jessica and Long-Lewis at the Shoals in 18 months. I was, and still am, very impressed with the dealership and the way they do business. Friendly staff and very clean environment making for a no pressure sales experience. If they don’t have it in stock, they will find it and delivery it at no additional cost. Which in my case was a very nice thing since I live 90 miles south of this dealership. The dealership and salesperson never tried to up-sell us anything and listened to our needs and wanted to help us purchase a vehicle that was a perfect fit for us. I would recommend this dealership, Long-Lewis of the Shoals and Jessica, to anyone looking for a new vehicle!

– Richard F.
  Mount Olive, AL

2/5/18 – I have bought numerous vehicles from Long Lewis and have been extremely satisfied every time. They stand behind the vehicles they are selling and truly make the buying process simple. My salesman (Michael Davis) has gone above and beyond each time to make sure that I was satisfied and all of my questions or concerns were met. I will definitely return when it’s time for a new vehicle!

– Susan P.
  Killen, AL

1/24/18 – This purchase was great. Tina Jones was so helpful in helping me find the best fit. She was not pushy and was very dedicated to what we wanted and needed. I would definitely recommend her to others. We have purchased several other Fords in the past and Long-Lewis has always been my favorite dealership.

– Susan A.
  Florence, AL

1/23/18 – I would not change anything! I have been doing business at Long-Lewis for many many years and I have never been disappointed in product or the service. Neil and everyone else that helped with my lease turn in and new lease was wonderful and very helpful and did an amazing job as I expected. I admire your consistency in the service you all provide. Thank You All.

– Adrienne S.
  Huntsville, AL

1/15/18 – This was my first car purchase and I was a bit worried because you always hear these stories about having to watch out for things with dealerships. With Long Lewis it was different. The process was quick and I felt well informed about the decisions I was making throughout the entire process. I could tell Nina and the rest of the sales team who I spoke with had my best interests in mind and did everything to help me feel informed and confident in my decision.

– Kristen D.
  Florence, AL

1/15/18 – I wish I could give this dealership a 10 + rating!!! I’ve bought many vehicles in my hometown of Mobile, AL. It should say a lot that I went through a dealer that was 6 hours away from my city. Long-Lewis is an absolutely AMAZING dealership. There was zero haggle with purchasing my vehicle- no games, no drama! I can’t say I’ve ever had this type of experience before. When Long-Lewis advertises a price, it is the price. PERIOD! Their internet sales department is impeccable! They should truly be the flagship for all Ford/Lincoln dealers. We made the deal and 24 hours later, they delivered my car to me. 6 hours away and they hand delivered my vehicle. I will never buy another vehicle from any dealership other than Long-Lewis. My dealers in Mobile, AL make the car buying experience so painful and frustrating. I literally had switched to owning Honda and Toyota vehicles over Ford because of the terrible experiences my local dealers have created. In this day and age, No-one wants to spend hours at a car dealership playing the back and forth game. Long-Lewis is incredible and practice with integrity as they honor their word with being a no haggle dealership. Gordon Frost was my sales person and he was so personable and wonderful. He even made a video of my vehicle and sent it to me to be sure it was just what I wanted! It’s the extra touches like that which make customers feel truly cared for through their car buying experience. Also, the sales manager followed up with me several days following my purchase just to be sure I had encountered a positive buying experience and that I was totally satisfied with my purchase, which I am!!! I love my explorer and will be buying my next vehicles through this dealership as well. Long-Lewis is truly PERFECT!!!! You need more dealers like them and no brand could even touch your sales! THANK YOU LONG-LEWIS!!!

– Jenelle M.
  Wilmer, AL

1/10/18 – The sales team worked hard to find the exact vehicle I was looking for. They also gave me a rental vehicle to drive until my new vehicle was delivered. While I was cleaning out my trade-in, Mitch Byrd drove the rental vehicle to where I was parked and left it running with the heater on to make sure it was warm when I finished. He even helped me to complete my car clean out and tag removal. All of the staff members at Long-Lewis Ford go above and beyond any other dealership in the way they treat their customers. This is the reason I keep coming back to buy vehicles from them. From their sales to their service, I am totally pleased with the way I am treated. They have scheduled the installation of seat warmers at their Extreme Store because this vehicle has leather seats, but not seat warmers. This was a better cost to me because I did not want to spend the extra money on the next package level. They really made this installation a great option for pricing and service. I do not know anything which could have been improved!

– Carrie H.
  Florence, AL

12/26/17 – Everyone is so nice, they make you feel at home. My salesperson, Keith Beene, was so gracious to me when I bought my last ford Escape that I wanted to trade with him again and that was at Long-Lewis Ford. This time I bought an Edge. I am so well pleased with the car and everyone that helped me. Just keep doing the good customer service you provide even after you bought the car.

– Brenda L.
  Sheffield, AL

12/18/17 – Long Lewis Ford is by far the best dealership I have ever purchased a vehicle from. I drive a tour bus for bands and spend nearly 10 months a year on the road and away from home. I trusted Long Lewis and our sales person Tina Jones to help my wife locate then purchase the best truck for us. Tina worked several deals on different trucks and absolutely found us the perfect truck and was able to get our payment lower than expected. To be able to trust a dealership to work with my wife To purchase a vehicle when I’m out of town says it all. We are Long Lewis and Ford customers for life.

– Mark L.
  Savannah, TN

12/18/17 – We felt no pressure at all while looking and weighing our options when deciding what vehicle to purchase. Everything was thoroughly explained to us and the process went through very smoothly and efficiently. We wanted to stay in a certain price range and our salesman made it happen. I couldn’t be more thankful for the experience.

– Brent B.
  Muscle Shoals, AL

12/14/17 – It was a very pleasant experience. My salesman Blake Stutts was very nice and didn’t rush me in my process of picking out my new car. My daughter recommended we use him because she taught him in school and she thinks a lot of him and now I do too! Everyone was very nice and helpful. I have already recommended Blake to several of my friends and neighbors. He’s a very well mannered young man and a great asset to your dealership. My late husband retired from Ford and we’ve always been a Ford family. Thank you again.

– Mona P.
  Lexington, AL

12/11/17 – The initial vehicle with options I was looking for was not available at Long-Lewis. Four vehicles were available within 500 miles that matched what I wanted. Unfortunately, those dealers did not want to cooperate to allow a dealer transfer. In the end, I was able to find a vehicle with more bang for the buck at Long-Lewis. This vehicle had arrived while I was waiting for a dealer transfer that fell through. I could have went to other dealers to buy, but I wanted to spend my money locally with Long-Lewis. This is my fourth new Ford and my second purchase from Long-Lewis.

– Ryan O.
  Florence, AL

12/06/17 – Charles Davis has always been our sales person when we have came in. We have bought most of our cars from him. He is honest, friendly and very helpful. He makes it his responsibility to get to know his customers so he can help put them into the vehicle right for them. Everyone up front is so nice. They really care about the customers. And I love my new Edge!

– Chris E.
  Tuscumbia, AL

11/24/17 – The person explaining the features and helping set up the systems (linking our phones)etc. was very helpful. Everyone was very polite and was very helpful regardless of whether they were directly involved with our sales process. Currently I can not think of anything that would have improved the process.

– Donald R.
  Florence, AL

11/16/17 – Joanne Osborn is top of the line. My experience dealing with her was exceptional and I will send all that I can to her and Long-Lewis Ford in the future. It is refreshing to know that there is a dealership out there that really cares about the customer. Why would anyone go anywhere else? Thanks again Joanne and Long-Lewis!

– Ronald G.
  Tifton, GA

11/8/17 – Not knowing the type of vehicle I wanted, my sales person, Ethan Holt, got the keys to the cars I chose to test drive and the Ford Edge Sport was the vehicle of choice. Ethan was knowledgeable about the different functions of the car and when I was making my final decision about the car that I test drove it had been sold. I am pleased that he took the time to locate another with the same specks and color within a few days, so that I was able to make the purchase. I am also pleased with items that were ordered and installed by Mr. Holt. It took a few days as he had explained to me and I was contacted of the arrival. I had questions concerning a gas cap and Ethan took the time to check if one was available. My overall experience has been a good one and I am enjoying my 2017 Blue Jean Ford Edge Sport.

– Willie J.
  Florence, AL

10/30/17 – My sales rep. Gabe Basinger went the extra mile in helping me with my vehicle. He was extremely professional and very knowledgeable about the over all features of the car. His true interest in what my needs were and meeting those needs is what lead me to purchasing my car. I would definitely purchase another car from him in the future.

– Angieline B.
  Sheffield, AL

10/27/17 – The salesman took up a lot of time with us and made us feel very important, we were made to feel that we were just as important as anyone else on the lot. We greatly appreciate Mr. Keith Beene taking up time with us and his most dedication to being a friendly salesman and not only did he listen to us about cars, he also listened to whatever conversation we were mentioning while we talked.

– Cynthia M.
  Tuscumbia, AL

10/26/17 – Overall it is a easy buying process NO PRESSURE at all into buying a car that was not right from my family. They let me pick out the car we wanted & test drive it until we felt it was what we needed for our family. I have even considered trading my dodge truck for an F-150 since this experience was easy and well executed. THANK YOU LONG-LEWIS & all this is coming from a guy who works for a dealership.

– Jarvis C.
  Florence, AL

10/24/17 – Melissa Henson was our sales person and she is fantastic!! I can’t say enough good things about her. She made everything so simple! Randy Springer also helped me when I called. I have dealt with Randy for years and I will definitely be going back when I purchase another vehicle.

– Anthony M.
  Killen, AL

10/23/17 – Luke was the best salesman!! He caught our attention by the commitment he had to sale us not just one car but two cars. You could definitely tell he wanted our business, and we couldn’t have been any happier with the service he provided. Definitely will tell everyone about how well he took care of us!

– Michael B.
  Harvest, AL

10/16/17 – Luke, the salesperson, was amazing and answered all of my questions! Everyone went above and beyond to help me and make me comfortable. The young guy that showed me all the gadgets on the car was also a great help! I will definitely be back in the future and will refer you all to everyone I know!

– Danielle R.
  Killen, AL

10/11/17 – My salesperson and good friend Neil Bergman found me the vehicle I was looking for and made the overall sales experience wonderful. I had purchased a couple of other vehicles from him in the past and he has always treated us with great respect and professionalism.

– Jonathan L.
  Collinwood, TN

10/09/17 – Jessica Taylor did an awesome job working with me for the weeks leading up to my purchase. I like that she didn’t come with me on the test drives because that ensured a low pressure experience. I was able to get a good feel for each vehicle on my own terms. My out-the-door prices were waiting on me as soon as the test drives were complete. Everyone I encountered was extremely polite and professional. The refreshments that were offered were great while I was waiting on my financing to be completed. I’d give Long Lewis a solid 10 out of 10 on customer service. They really know how to make the purchasing process fun. I thoroughly enjoyed my time there and will likely be a Ford customer for a long time.

– Alan A.
  Florence, AL

10/09/17 – My salesman, Melissa, knew what she was doing. The truck had to come from another dealership several hours away, the bed cover had to be transferred to the new truck, cleanup and gas fill up had to be done. This was all accomplished in less than 24 hours. Outstanding job.

– Bobby B.
  Savannah, TN

9/28/17 – Our “SPECIAL” thanks to Adrienne for an OUTSTANDING demonstration of the Escape and it’s ‘features’ and an equally enthusiastic “THANK YOU” to Jessica for satisfactorily and pleasantly answering all of my e mail questions. In the absence of those two knowledgeable young ladies we would have purchased our Escape locally here in Decatur.

– William S.
  Decatur, AL

9/27/17 – We were very pleased with the experience of the sales people at Long-Lewis. We had purchased a 2012 Ford Escape in 2011 and loved it and decided to stay with a Ford, just a little larger which took us to the Explorer. We drove the car several times and sales individuals were very patient with us, answering all our questions. Matter of fact the colors we wanted they had to get from another dealership but they did it and we finalized the sale. Hoping this Explorer is half the car the Escape was, if so our next one will be a Ford as well. Thumbs up to all the staff at Long-Lewis Ford. Be improved, nothing that comes to mind. We had drinks and snacks while waiting for some things to be done. Everyone was very friendly which goes a long way with senior citizens.

– Ruth L.
  Florence, AL

9/27/17 – The customer centered buying process at Long-Lewis was a whole new experience for me. I never dreamed that a car dealership was ever like this. Ethan Holt did a fantastic job with the entire car buying process. From the moment I walked onto the lot until I drove my new car away, Ethan had my best interests in mind. He got what I wanted on my trade, found the best rate for me and stayed after closing to finish the deal. There was never any pressure or ‘back room dealings’ which was a welcome sight. Buying a car at Long-Lewis versus buying at another dealership in the area is daylight and dark. Ethan went out of his way to get my keyed hitch removed by the Service department, which was stuck on my previous vehicle, and delivered it to me once it was removed. In my line of work, that is we call creating ‘Raving Fans’ and I have become a Raving Fan of Long-Lewis Ford thanks to Ethan Holt and will purchase from Ethan and Long-Lewis going forward.

– Ben W.
  Florence, AL

9/25/17 – Hats off to the professionalism of sales consultant Charles Davis! This is the sixth new vehicle we have purchased from Mr. Davis in the last seven years. Special mention also goes to Tricia Cutshall, Customer Relations Manager! Ms. Cutshall resolved a minor issue with our new Ford Explorer in an extremely timely manner and to our complete satisfaction.

– Gerald A.
  Florence, AL

9/25/17 – I messaged Debbie and told her the Edge we saw on Sunday and she had it waiting for us when we got there on Monday. That’s taking care of you. Debbie has always been such a help to us. This was our 3rd vehicle to purchase from you guys and wouldn’t buy anywhere else. Everyone on the staff is always friendly and great. Keep up the great job you guys.

– Billy K.
  Tuscumbia, AL

9/21/17 – Jessica Taylor is awesome! She searched and found the truck we were looking for, pursued it, and delivered exactly what we wanted. Her professionalism and courtesy throughout the process should be commended. We bought our Explorer through her last summer and she found exactly what we wanted in our F-150.

– Ray M.
  Decatur, AL

9/19/17 – Blake, the salesman, was very helpful and helped me find the best deductions on the car price. He is the whole reason I got my dream car. If it wasn’t for him, I would have ended up with something else. He told us that I could get a mustang just as cheap as a fusion or focus. Overall, he was very helpful and did an excellent job. Also wanted to say thank you too all of the people who had to stay late on a Saturday, for two hours, so I could get my car. The only thing that I had any problem with was whomever washed my mustang left soap spots on it. But that’s ok, I wanted to wash it myself anyways. But any who, thank you guys so much for everything!! I LOVE my new mustang!!

– Rebecca C.
  Russellville, AL

9/19/17 – Charles Davis is wonderful. All I had to do was call and he took care of absolutely everything. I came by and the car was ready for pickup. Jeff the finance guy was very efficient. As for improvements, I think you guys have it down to a science. Great dealership! Thank you!

– Donna E.
  Vina, AL

9/18/17 – We can’t thank you all enough for helping to make our purchase happen!! Please express our thanks and appreciation to “All the folks” that we met with and made our purchase so painless starting with the internet shopping, to purchase, and delivery. Particularly Jessica Taylor who tirelessly answered all of my emails and Adrienne who gave us an outstanding demonstration to purchase and delivery. Thanks again for all of your help and patience!

– William S.
  Decatur, AL

9/14/17 – Tracy Jackson and Eric Ware are two of the most helpful and hard working people I know. They always provide the best customer service and always on their “A-Game.” I take all my vehicles there for service and will continue to only use Long-Lewis Ford as my primary dealership for sales and service.

– Stacy P.
  Collinwood, TN

9/12/17 – I found a car that i wanted in their shop. I sent in a request and got a quick response. I did all my discussion over the phone with Trey Grego and he was very helpful. We were able to have everything done over the phone and the car was delivered to my door the same evening. I did not even have to visit the dealership.

– Sujan R.
  Birmingham, AL

9/12/17 – Melissa Henson is a very helpful and respectful sales person. She listens and isn’t a pushy salesperson. She values her customers. I was referred to her by a recent customer of hers that was satisfied with her also. Mr. Peck in Finance was also very nice and takes his time in explaining every step of the finance process. I see nothing that could had reason to need improving. We are long time Long-Lewis customers and each time we have bought vehicles we have always been treated kindly. To us there is no other place to go and purchase. My father-in-law is a retired Ford employee and Ford is a treasured name in our Family. To us there is no other vehicle.

– Delilah S.  
  Hackleburg, AL

9/11/17 – I love the fact that the price is clearly marked on each vehicle. Kenny Soeder, our salesperson, offered absolutely no pressure yet answered all of our questions. We’ve bought from Long Lewis for several years and love them. For this vehicle we looked and dealt with other dealerships in our area. We were looking for something other than a Ford this time. The prices were not on the vehicles at other places and the salespeople clearly had no clue about them. Getting a price out of those salespeople was almost like pulling teeth. When I’m shopping for a vehicle I know what I can afford, I don’t want to enter into a negotiation just to get a price. If I can’t afford it I need to move on. I am beyond thankful that we made our way back to Long-Lewis. We absolutely LOVE our new F-150. Our experience has always been great but this time it was even easier and better.

– Jim F.
  Tuscumbia, AL

9/08/17 – When I decided to buy my new Ford F-150 King Ranch, I called Joanne and let her know I was ready. She called me the same day and had my truck that was ready for delivery. Long-Lewis Ford in Muscle Shoals are the best.. I live over 150 miles from them, but refuse to shop anywhere else for my vehicles

– Johnny C.
  Lincoln, AL

8/28/17 – I have always wanted a Lincoln SUV and Long-Lewis made it affordable with the 0% financing. We have always dealt with Neil Bergman for as long as I can remember and now his associate Susan is an asset to your business. They make buying a car easy and enjoyable. Thank you again for a 5 star rating on customer service.

– John K.
  Killen, AL

8/28/17 – Everything about our experience at Long-Lewis has been wonderful we have purchased 5 vehicles there in the past year. The professionalism is just great from sales to financing the whole Muscle Shoals team is amazing easy to work with, and they go above and beyond expectations. We always use the same salesperson as well, Ms. Debbie Sanderson she’s just awesome.

– Floyd W.
  Tuscumbia, AL

8/22/17 – Always a great experience purchasing at Long-Lewis!!! We have been buying from Woodie for over 20 years, he has always treated us awesome!!! If there was anything I had to say could be better it would be to add another finance person to finalize the deal. It was quite a wait until one was available to finish deal. And I do miss the dinners at Dales that you guys used to give with a new purchase…

– Thomas W.
  Muscle Shoals, AL

8/16/17 – Tracy Jackson was an excellent salesperson. She was very knowledgeable about the product we wanted. When they didn’t have what we wanted at their dealership she worked hard to find us one at another dealership that was exactly what we wanted. We couldn’t be any happier with our experience and will definitely spread the good word to others. She even came back on her off day to be with us when our truck was delivered from the other dealership! That’s A+ in our book!

– Sonya S.
  Muscle Shoals, AL

8/14/17 – Tracy went above and beyond to find us the perfect car. We were pretty picky with what we were looking for, and she found the perfect match for us! We loved having someone listen to our wants and making sure we got exactly what we were wanting.

– Kelsey R.
  Tuscumbia, AL

8/14/17 – No pushy sales people. Just straight up down to earth individuals working to provide for their family just as I do. my sales person (Tina Jones) went above and beyond to help find every rebate available to lower my payment to the desired amount I needed it to be. The only thing I would change is add more parking spaces to accommodate all of the very satisfied customers you have returning to the Muscle Shoals, AL dealership. Thanks for the excellent service I was provided.

– Troy M.
  Phil Campbell, AL

8/14/17 – My sales agent Frank McCorkle was professional and went beyond all expectations to find the exact vehicle that was required in a timely manner. I will buy another vehicle in the future from Mr. McCorkle. There was not anything negative about my experience with Mr. McCorkle.

– Brenda P.
  Florence, AL

8/12/17 – This was by far the best buying experience I’ve ever had. Great salesman Hoke Hampton was truly the best in every way. No pressure of any kind and he went out of his way to get me the best deal and terms. Friendly people in all departments. I’ve bought many cars in my life being 57 years old and this the best, hands down!

– Timbuck54
  Cars.com

8/11/17 – I had written a review that reflected the dealership in a poor light. I’ve decided to edit it  due to  it’s inaccurate portrayal of the dealership. The salesman I worked with, Trey, saw it and immediately apologized and asked how he could resolve the situation. He was an absolute pleasure to work with  and went out of his way to make sure I got exactly what I was looking for. He was extremely hospitable and displayed a great level of customer service in every interaction, as did the whole staff at Long-Lewis. I’m very happy with my new purchase and would highly recommend anyone looking for a new car stop by!

– Wes Hammer
  Google.com

8/7/17 – Our salesman Michael (Tex) Davis is excellent at his job. Because of his outgoing personality we have used him for the past 10+ vehicles we have purchased at Long-Lewis Ford. We are a proud Ford family. Or over all experience has been excellent as far as the purchasing process.

– Gary W.
  Hamilton, AL

8/3/17 – The whole experience was great from the phone conversations to the final sale. Frank McCorkle was very courteous and knowledgeable about the whole buying process. Tanner was very helpful with explaining and showing all the electronics of the SUV. Even when we returned to have the lock/unlock code assigned the tech was right on time with our appointment. There are no concerns.

– Kerry S.
  Trinity, AL

8/3/17 – My experience was great. Frank McCorkle was a perfect fit for me. Steady but no undue pressure. When i would go in to the dealership and Frank was not there the other salespeople were helpful. The young people going over all the features of my new truck was a nice touch. I did not visit any other ford dealerships due to the great reputation of Long Lewis and the fact that they support our community and specifically support ministries close to me, Building Believers in Christ and Calvary Mission Q. Everyone was very friendly and very helpful. I am very pleased with my experience.

– Alan N.
  Muscle Shoals, AL

7/31/17 – Friendly sales staff. Joanne Osborn is the best. This makes 5-6 trades I have made her. She knew exactly what I wanted. Overall process when quick and smooth. I think this is due to a great team behind her. I was treated with respect and courtesy from all involved.

– R. G.
  Florence, AL

7/20/17 – The financial guy, the guy that showed me my car and set it up, and some of the other people in the office were nice and polite but my personal salesman Steve Thomas went above and beyond to make me and this process as comfortable and great as possible. Even after my purchase he continued to help me through all the other follow up things that need to be done after purchasing a car. I couldn’t of asked for a more genuine and kinder person and am so thankful for him!

– Amanda F.
  Memphis, TN

7/14/17 – The sales consultant was fabulous. Amy Davenport was a true pleasure to deal with. First time I have ever purchased a vehicle from a dealer without even seeing the truck. I trusted Amy and she delivered. Dealership worked hard to gain my business. Will deal with again.

– John B.
  Sulligent, AL

7/5/17 – This is the only time I have thoroughly enjoyed buying a vehicle. Everyone I came in contact with at this dealership was totally committed to insuring I was 100% satisfied with the purchase of this vehicle from start to finish. I have continued to sing the praises of all of the people I have came in contact with in this dealership and will buy again from this dealership.

– Terry C.
  Las Cruces, NM

6/30/17 – I was 100% satisfied with my truck leasing experience. My salesman, Blake Stutts, went above and beyond to assist me in my decision to do business at Long-Lewis. He has been very patient with me as I have studied this decision for quite some time. He was able to answer all of my questions. He was professional. He was available anytime I needed him through call or text. He has even called to check on me and my satisfaction since June 6.

– Chad H.
  Muscle Shoals, AL

6/27/17 – As usual, my salesperson Neil Bergman, and the whole sales staff did an excellent job finding the car I wanted, getting me a very reasonable trade in for my old car, and quickly getting me out on the road with a great deal and a great car. Hey, but this is what I always expect and I always get at Long-Lewis Ford Lincoln of the Shoals!!!

– Ronald E.
  Florence, AL

6/26/17 – I own about 9-10 fords in my household. I love fords. I have either my self or assist my immediately family in purchasing or leasing 15 vehicle from long Lewis in 6 years. I have used Keith Beene in the last 5 of them he is awesome. He cares about you before and after the sale.

– Jeffrey M.
  Rusellville, AL

6/26/17 – This was by far the easiest purchase of a car that I have had. Our salesman Blake Stutts was wonderful and great to work with. This was also the first time that I have leased a car. Blake was great in answering my questions and I walked away feeling very positive that I had all the information I needed in order to lease a car. I will be an return customer to Long-Lewis Ford and I will definitely be recommending them to everyone I know.

– David J.
  Killen, AL

6/26/17 – They went to great lengths to find and deliver the exact vehicle I wanted (250 miles away). The detail shop also had the vehicle looking great when I picked it up. Tina Jones, our salesperson, was nice and professional. We got a good trade in dollar for our car. No complaints.

– Robert N.
  Red Bay, AL

6/26/17 – We like talking with Kyle. He is very helpful when asked questions about trucks .We feel very comfortable dealing with him. We have brought several trucks and car from this dealership and I will return when we need to buy again. You need to keep Kyle around for he is a very special person to deal with and great personality which is always good for a company.

– James C.
  Florence, AL

6/26/17 – Joanne Osborn always makes purchasing a vehicle a great experience for me. I have bought several from her and she always works very hard to get me a good deal and she’s always there after the sale to help me with any problems that might arise.

– Gary J.
  Muscle Shoals, AL

6/19/17 – We were very appreciative to have had Tina Jones as our sales representative. She was very knowledgeable as to all of our questions that were asked. She helped us to find the color and equipment configurations that we were searching for in a vehicle. You did not feel the sales person pressure, it was more like a friend helping you. She checked with us through all of the processes during our purchase of our MKX Lincoln. The tech who explained features of the vehicle was most informative and could answer questions that we had for her. I will recommend all of my friends to Tina Jones for their vehicle needs. It was a pleasure doing business with Long-Lewis of the Shoals. All of the staff did a great job, but these two young ladies were special to us.

– Patricia N.
  Corinth, MS

6/16/17 – I love the no nonsense experience. My sales lady Tracy Jackson always finds me what want no matter what. I really can’t tell you how to improve something that does not need improving. Praise your sales people for the outstanding jobs that they are doing. You know a bonus for outstanding service keeps everyone on their toes!

– Johnny S.
  Muscle Shoals, AL

6/15/17 – Long-Lewis continues to blow me away at how they attend to my every need. It’s so easy to buy vehicles there. Ethan Holt my salesperson is so awesome. He got me exactly what I wanted for the exact price I wanted. I especially loved having my insurance agents office there on site. I love the one stop shopping experience!!! A+++++++++++++++

– Josh K.
  Muscle Shoals, AL

6/5/17 – We have done business with Long-Lewis in the past and were very pleased with the dealership and the attention given us before and after the sale. When we decided to buy a new vehicle, Long-Lewis was our choice because of our past experience.

– Larry K.
  Florence, AL

6/5/17 – Salesperson was very knowledgeable about product, very customer-oriented. Worked hard to earn our business, ensuring everything was perfect. Everyone involved in the buying process made it smooth and hassle-free. Could not ask for better service in any facet.

– Wesley M.
  Athens, AL

6/5/17 – I appreciate the time and efforts that my salesperson takes to ensure I get what I need. I was shopping at another retailer, but one big deciding factor was the loyalty that I have experienced from this dealership. Even after the sale is complete they still ensure that I receive support and great customer service.

– Nikki M.
  Florence, AL

6/2/17 – Entire experience with all employees was very pleasant. Sales assistant Timothy kept me abreast of when the particular vehicle I had my eye on would arrive at the dealership. My salesman, Blake, was especially attentive and instantly put my daughter and I at ease when we met at the lot. I appreciate Blake explaining the feature differences between models over various phone calls. And also, his follow up after the purchase. I must also commend Anna, my car features “instructor”. She did an awesome job explaining everything in a down to earth kind of way that was easy to understand.

– Mildred H.
  Killen, AL

5/29/17 – I have always purchased GM vehicles so I am looking forward to my Ford experience. This was the best purchasing experience I have ever had from the salesman working so hard to make this a great deal for me, to finance, to the young lady that took such time and effort to show me how to operate the vehicle. Every person was friendly, patient with all my questions, and willing to take the extra effort necessary to make this an easy car purchasing experience. Thank you Long-Lewis Ford Lincoln in Muscle Shoals, Alabama.

– Betty T.
  Tuscumbia, AL

5/29/17 – Ed Blackburn is the ABSOLUTE best!! I have been in the customer service business many many years..Ed Blackburn is a valuable asset to your company!! Ed goes past above and beyond on every level!! My husband and I can’t even begin to express our appreciation for everything he has done for us!! Ed Blackburn is the VERY BEST!! Wouldn’t change anything about our experience..

– Bonnie V.
  Killen, AL

5/22/17 – I started out looking for a car in Hoover, AL. I ended up driving to Muscle Shoals, AL to purchase the exact vehicle I wanted. I will recommend Amy to anyone when it comes to purchasing a vehicle. She went above and beyond to get me exactly what I wanted. Totally different experience with her vs. my experience in Hoover. I would drive the extra miles any day to get the service I was provided with Amy.

– Kristi P.
  Tuscumbia, AL

5/16/17 – We continue to lease/buy from JD Hull at Long-Lewis in Florence because of the superb customer service we always receive from no only JD but the other staff as well. From start to finish it’s always a great experience. We will continue to not only use Long-Lewis in the future but tell others to as well.

– Tony R.
  Florence, AL

5/16/17 – I absolutely love Joanne Osborne. She is so sweet, positive, and helpful. I had such a great experience that I directed my mother to her the following day (and my mother bought a car that day). Long-Lewis’ customer centered buying process is truly a game-changer in the world of buying a vehicle. I truly feel like everyone there has my best interest in mind throughout the entire process. I also really appreciated seeing newer technology being implemented – the tablet in the financing office is a great way to reduce clutter.

– Christopher F.
  Town Creek, AL

5/2/17 – It was seamless! Tracy Jackson was spot on with finding what we wanted and she made the transaction worry free. She is now our official POC for future buys. She went above and beyond to find exactly what we were looking for price and style. Also, the finance guy was great! He made us laugh and didn’t mind explaining the process. Basically, this is our best experience EVER in buying a car and will buy from Long-Lewis again! Really think the dealership should promote Tracy, because she is the epitome of customer service mixed with solid leadership!

– Christopher W.
  Huntsville, AL

5/1/17 – The time spent with me by salesman Neil Bergman. He was so helpful in explaining all the features of the vehicles I looked at. He took great pride in giving me all the details about the great dealership at Long-Lewis. He didn’t have the vehicle I wanted in stock, however he found the vehicle at another dealership and secured it for me. I will tell all my friends about Long-Lewis and the great experience I had in buying my new Ford Explorer Sport.

– Donald P.
  Florence, AL

4/27/17 – The salesman worked very hard to get my payments within a range with which I was comfortable. A few days after the sale, I realized I had left something very important in my trade-in. My salesman, along with the sales manager, looked diligently for it, as well as taking me to my old car to look for it myself. Although the item was never found, I appreciate their time and care in trying to help me locate it. They are truly caring professionals.

– Kimberly W.
  Florence, AL

4/25/17 – Nothing could have been improved. We were very impressed with the service we received from Long-Lewis Ford dealership. Christina Croteau was the best sales person we have ever done business with at any time that we have purchased a car. She was very professional and curtious. We will be sure to tell all our friends and family about the great service we received there at Long-Lewis Ford.

– James B.
  Tuscumbia, AL

4/24/17 – JD and Derek were awesome. In the middle of making decisions, Derek came to my wife and myself with a better financing deal than originally stated to us because he didn’t stop working. Who else would do that? Got us a lower interest and saved us a year on payments!! JD has been awesome even after the sale ended I am pleased with the truck and even taking time to explain features to me that are new. Just an awesome team!

– Chris T.
  Muscle Shoals, AL

4/21/17 – We had already spoken with someone on the phone before we went. When we arrived Jessica was prepared for us and knew exactly what car we were interested in. The financing process was simple and fast. After the purchase Taylor was very knowledgeable about the vehicle and I left feeling very comfortable with my new car.

– Shanna M.
  Sheffield, AL

4/20/17 – I love my Long-Lewis Salesperson. Melissa Henson is the best. This was the fourth time I had gone to Melissa for a trade, each time she takes care of all the things I want and has everything ready when I arrive. Thanks to Melissa I am very happy with my new Ford Fusion.

– Sheila F.
  Tuscumbia, AL

4/17/17 – When I told Nina what I wanted, she immediately found the perfect car, had gas in it for me to test drive, and had it waiting in front of the dealership. When I came back to purchase it, she had paperwork done, my trade appraised, and I went immediately to the finance office. Drew had papers ready, so my whole experience was very pleasant and fast. Then my delivery specialist was very thorough in explaining new features I had not had previously. I like my new car, and have recommended it to several of my friends.

– Judi W.
  Florence, AL

4/14/17 – Neil Bergman is an awesome salesman. He went above and beyond to find the perfect car for me and made sure I was completely taken care of. This is second time we have bought from him and I would recommend him to anyone.

– Stacy F.
  Hazel Green, AL

4/14/17 – Excellent experience. Blake Stutts put no pressure on me whatsoever. I did not go to Long-Lewis that day to purchase a truck but was so impressed with the service and pricing that I made the move. I recommend Blake to everyone looking to purchase a vehicle.

– Corey R.
  Killen, AL

4/14/17 – I have been purchasing vehicles from Long-Lewis for over 18 years – I now live in Harvest, AL and I still drive 40 plus miles to purchase new vehicles from Long-Lewis. David Plunk was my salesperson for years, and now Susan. I only call her for our needs and she has never disappointed. We constantly tell folks looking for a Ford to take the drive to Long-Lewis – it is worth the extra miles!

– DawnRenee G.
  Harvest, AL

4/7/17 – For the last 17 years, I have purchased or leased all my vehicles thru Long-Lewis of the Shoals and I have always been very pleased with assistance I have received. Sales staff eager to help, special thanks to Trey Grego at the Florence store. Trey went out of his way to make sure that all my questions were answered and was very helpful, never pushy or over bearing. Finance department courteous and helpful, Michael and Pete are very knowledgeable and polite. No problems anywhere, excellent staff, plan to continue to do business with Long-Lewis Ford. Love driving my new Explorer!!

– Lori M.
  Muscle Shoals, AL

4/7/17 – This is our second lease with Long-Lewis and Joanne Osborn…very good experience both times. Thank you so much for keeping people on your staff who take the time to get to know you and care that you are happy when you leave.

– Nancy H.
  Russellville, AL

4/3/17 – The entire team was fantastic. I can’t believe how easy they made my car buying experience. Ethan Holt was very attentive to my needs and found the exact vehicle my wife wanted. It was also really great having my insurance agent there on site to swap my cars out for me while I waited too! Long-Lewis Ford how bout dah!

– Josh K.
  Muscle Shoals, AL

3/21/17 – I couldn’t have asked for anything better. The salesman was so helpful, kind, considerate, and knowledgeable. This is the best experience i have ever had in buying a vehicle and will always sing the praise of Long-Lewis to anyone looking for a vehicle. Thanks for everything.

– Tyler C.
  Tuscumbia, AL

3/16/17 – Overall we had a good experience but when you get to dealership at 4 pm and leave 645 with credit already approved and vehicle already ready to go there’s a problem, bouncing from one cubicle to another talking to about 5 different people. Sales person in past has done all paperwork which is a lot more efficient and less trouble for customer.

– Sammy M.
  Florence, AL

3/16/17 – Our salesperson, Neil Bergman, was great. No ‘high pressure’ sales pitch, he listened to what I was needing in a vehicle, and offered advice/suggestions as I thought out loud my needs and concerns. He was very patient and I felt like I had his full attention during the entire purchase experience. The staff was also helpful in explaining all the features that came with the Escape, and I thought the manager coming out to shake my hand and thank me for purchasing a Ford vehicle was the ‘cherry on top’ completing my purchase. The entire experience was top notch and very classy.

– Beth M.
  Killen, AL

3/15/17 – Tracy Jackson is my sales person and she is so wonderful and hard working. I love to trade cars and she has gone above and beyond more than once to help me find my next “love” for a vehicle. I’ve said this before and I will say it again the Long-Lewis experience is the “Disney world” of car dealerships to me! The only frustration I have ever had would be the car wash team not delivering me a clean car but this too was made right by Tracy after making her aware of the issue.

– Misty S.
  Muscle Shoals, AL

3/13/17 – Have purchased numerous vehicles from Long-Lewis Ford of the Shoals and would not shop anywhere else. I trust the salesperson, Charles Davis, as well as the management there. The finance have always had my interest in my when selling any after market products. My son and grandson also purchased vehicles for Long-Lewis. I had always had good experience with the service and quick lane departments as well.

– Mary R.
  Cherokee, AL

3/9/17 – Long-Lewis makes purchasing a vehicle a very pleasant experience. Tracy Jackson is a great salesman. She goes above and beyond to assure the customer is satisfied with every aspect of the purchase. We have bought 4 vehicles from her and we will be back again!

– Rickey G.
  Tuscumbia, AL

3/6/17 – We were first time new car buyers and had been looking for a mid size crossover for a long time. After the recommendation by several friends we went in to talk to Long-Lewis (Blake) and just told him what we wanted and he very patiently explained to us what was available and how much it would cost. He did not put pressure on us to “buy now”. He made the decision very straight forward and easy to understand and we appreciated that approach very much and bought an Edge. Compared to the high pressure and insulting approach we experienced at University we will never buy a anything from a dealer who uses that method and I hope Ford will never tolerate dealers that do.

– Phillip L.
  Florence, AL

3/6/17 – We received the support we needed without any pressure. All our questions were answered. Frank McCorkle did a great job. Also, Drew, who explained the operation of the accessories was very thorough and good. One reason we bought from Long-Lewis was the prior excellent experience we have had with the service dept. with our 2011 Ford Edge which we traded in on this one.

– Jerry M.
  Killen, AL

3/3/17 – Melissa Henson is my ALL TIME favorite sales person. She knows the Ford products like the back of her hand and has sold me 3 vehicles thus far. I had her sell my brother a vehicle for his family also. I will continue to do business with Long-Lewis Ford till I quit driving. The last purchase I made a week ago was a brand new 2017 F-150 super crew Truck AND I LOVE IT………Ford, Your new 2.7 echo boost engine is the BEST one you have come out with so far!! Efficient on gas and powerful. I plan on being a ford customer for life!! Thank you for taking care of me all these year !!

– Douglas S.
  Florence, AL

3/3/17 – I had a wonderful pain free experience. Heath Killian was professional, answered all my questions, and had all my paperwork in a very timely manner. The finance team offered me the best price and I was able to be back on the road in a short time frame. Refreshments were offered and helped with the wait time. I can not think of any improvements.

– Jessica G.
  Florence, AL

3/2/17 – The overall sales, and purchase experience was great! I appreciate Blake Stutts for his superior product knowledge and excellent sales and service. He, and Ritchie Dewberry went above and beyond to ensure the deal was a smooth transition. I felt like part of the Long-Lewis Family while I was there. Thank you Blake for setting the high standards in sales, and service; before, during, and after the purchase. I LOVE my 2017 Escape!

– Susan S.
  Florence, AL

2/24/17 – Everything went well from the attitude and helpfulness of the salespeople to the great introduction to my new car and my meeting for the completion of paperwork. Long-Lewis is a great dealership. My family has been trading with them for years, from buying the farm trucks to the family cars….we always appreciate the professionalism and helpful personnel. I always refer people to Long-Lewis. Thanks again!

– Lesley B.
  Florence, AL

2/23/17 – I had a very good experience dealing with my salesperson, Jessica Taylor. She handled my sale very professional and could not have been nicer. The vehicle that I wanted was not on her lot but she was able to locate me one and have it the next day. Everything went smoothly and I was very pleased. Also there was a Luke helping too and I forgot his last name. Jeff in financing could not have been any nicer. I would definitely recommend Long-Lewis to anyone who values quality service.

– Dennis J.
  Florence, AL

2/20/17 – Searched for about 3 weeks looking for a replacement vehicle for my totaled out 2015 model (also bought at Long-Lewis) and was having trouble finding an exact match for it in a 2017 model. The salesman worked hard keeping me up to date with comparable matches for me. While at the dealership one day “my” salesman was serving another customer. In an effort to lend a hand another salesman helped me out in the meantime and didn’t allow me to waste my time waiting. With their help we were able to find a truck and I left the dealership at 7:30 p.m. on a Saturday night- an hour and a half after closing time because they were dedicated to getting me in a vehicle as I had to have it that day (truck was located at a dealership in another state until Long-Lewis picked it up for me that same day!). Third new vehicle I have purchased from Long-Lewis and I have never been short of pleased with their service AND pricing!

– Jordan C.
  Cypress Inn, TN

2/17/17 – This was by far the easiest purchase of a vehicle I have ever experienced. It started with Jessica in Internet Sales. She was amazing. Jessica answered my questions extremely fast and with great knowledge. She had everything filled out and was just wanting on me. Jessica ensured I was 100% happy with my entire experience and even had my glove box replaced while I briefly waited (scratch on original). Jessica followed up with me after the transaction and made sure I still loved my new Mustang. She was the best sales agent I have dealt with my entire adult life. I will highly recommend her to anyone looking for a vehicle. Not only was Jessica amazing but the entire process was. Everyone had their own part during my transaction. From finance, demonstrations and the cleaning process. I was very very impressed with how organized and smooth this process was. Great job!!

– Gary S.
  Huntsville, AL

2/10/17 – Had an over all great experience! Amy and Taylor were both very helpful and a great asset to this dealership. Although I’m presently having a few problems with my MKX, Amy is working hard to get resolved. I have already told several friends about my experience there and they all say this is where they will go next time to purchase a new car

– Marlene D.
  Lebanon, TN

2/8/17 – My salesperson Joann Osborne made my truck buying experience easy. Joann took care of the installation of my leveling kit and my window cause I had to leave to go back to Arkansas to work then she had my truck delivered to me in Arkansas. As always she has taken care of my needs before and after the purchase. This is the 3rd truck I have bought from her. Joann also takes care of my mom and boyfriends vehicle purchases.

– Jake R.
  Florence, AL

2/6/17 – Debbie Sanderson was excellent! She answered every question I had & was available to me any time I called. She went out of her way to find exactly what I wanted for the price I wanted to pay. The buying process was as easy as it could be.

– Chad N.
  Florence, AL

2/3/17 – Our salesman was Blake Stutts and he was super helpful. We have looked at car since July and we really wanted to shop local at Long-Lewis because of their reputation. We did look at a few other dealers but their sales people were either not helpful or overly persistent when we stated we were no longer interested in the vehicle we had looked at. After shopping around we said we would wait until Long-Lewis had a car we wanted either used or new. Blake priced several vehicles for us over several months and answered all our questions. We were set on certain colors, options and mileage but we knew we’d find something eventually. On the day we purchased Blake showed us a used Explorer that had everything we wanted and I was really thinking that’s the way we’d go because it was at the price point we said we wanted to be in. I asked him if we could see a new Explorer because of the rebates and 0% interest being offered for 72 months. He sat down with us and broke the numbers down for us and went above and beyond to break them down further and answer questions. We decided on the new explorer we had looked at and the process from there was super easy. Blake got our paper work started and sent for the car to be cleaned up while we went to the finance department. It was later in the day so I expected them to tell us we could pick it up tomorrow clean or bring it back to be cleaned. I was surprised and impressed that they took care of it right away. The finance guy Jeff was super helpful and explained the gap coverage, oil package, etc. to us. It was so easy and quick and we were on our way. We are 32 and 35 years old and we’ve never purchased a new vehicle. We didn’t expect the process to be that smooth and easy. Long-Lewis will have our future business and we’ve both bragged on how great Blake treated us and the entire process was so smooth. We’d also like to thank you for the police officers rebate. That is a wonderful thing to offer.

– Julie S.
  Sheffield, AL

2/1/17 – The whole experience went well. My wife couldn’t decided what color explorer she wanted, and when she finally made her mind up, the color she wanted wasn’t on the lot. However, the sales rep (Mrs. Jessica Taylor) worked with another dealership and performed a swap, so my wife could get the color she wanted. Mrs. Taylor was great to work with, and she was very helpful and joyful throughout our entire experience. Mrs. Taylor was always quick to answer my questions that I sent her way via email. I don’t know of anyway the experience could have been better.

– Nicholas W.
  Madison, AL

1/23/17 – Blake and Timothy both made my experience at Long-Lewis Ford very easy and laid back. Blake found me exactly what I wanted and was able to deliver in every aspect of the new car I wanted. Timothy was very helpful in showing me all of the accessories and equipment on the car and made sure I felt comfortable with knowing how everything worked before I left the dealership. By far a much better and easier experience than I imagined it would ever be.

– Taylor C.
  Lawrenceville, GA

1/23/17 – It was an excellent purchase experience. Nice follow up and nice communication during our ‘thinking’ time, not too aggressive, just exactly what we needed. Lots of good knowledge over there, and they know how to convey it to us. This was our first new car purchase in 12 years, and it went very well. No regrets, and we look forward to doing business with them again. No improvements or suggestions for such come to mind.

– Dax E.
  Florence, AL

1/23/17 – I was very impressed with the salesman and staff at Long-Lewis Ford in Muscle Shoals, AL We were in and out in a timely fashion. Sue told me about the features of my new vehicle and we were on our way home and proud to be a member of the Ford Family. My husband and son were already owners of Fords and ask me to try this for a while. I had been leasing for about 20 years. I leased Honda first and Toyota last. The time that was spent trying to make a deal was a lot easier with Ford. I am proud to be a Ford owner and proud to be an American. Looking forward to America being great again!

– Linda B.
  Double Springs, AL

1/18/17 – I have driven nothing but Ford Explorers since 1994. This is my 5TH one. Best sales representative I have had, primarily due to honesty and best-price-first approach. I also liked that the dealership did not “pressure” me. Ironically enough, it was their lack of pushing that made me purchase the vehicle 3 weeks ahead of when I planned.

– Norman F.
  Florence, AL

1/16/17 – Woodie was incredibly helpful as a salesperson. Knowledgeable, kind, helpful, and the payment he quoted was the same at the end. Tony in service was extremely helpful getting me set up with a salesman after determining it was time for an upgrade. Danny in finance was fantastic, and that process took all of 10 minutes. Excellent. Drew at final signing was a pleasure to work with and the signing table was cool! Josh @ Allstate sat me down and we went over all the necessary information and that was extremely helpful. Everyone was perfect. It was truly a great experience and I will be back in three years!

– Cole W.
  Muscle Shoals, AL

1/11/17 – This was my 2nd vehicle purchase at Long-Lewis. I came back for one reason, the salesman. JD Hull took such good care of us the 1st time that I never thought twice about coming back to him for my next purchase. JD gives his full attention to you and never makes you feel pressured or rushed. He takes the time to sit down and listen to your needs and do everything he can to meet them. I look forward to my next vehicle purchase with JD!

– John E.
  Athens, AL

1/10/17 – I’ve loved Lincoln vehicles since I was a kid and always knew I wanted one of my own one day. Jessica made my wishes come to life and I appreciate so much everything she did to make it such an enjoyable process. The most difficult thing I had to do was pick the color and specs I wanted! I can’t thank her and the awesome staff at Long-Lewis Ford Lincoln enough for being so knowledgeable, helpful and amazingly pleasant!

– Melissa O.
  Harvest, AL

1/9/17 – This is the fifth vehicle I have purchased from Long-Lewis – Muscle Shoals. I very much appreciate the manner in which they conduct business……no running back and forth to the “Sales Manager” to see if we can do this or that. I told them what wanted, they found it, quoted me their price…..deal done! They have taken as much pain out of the process as possible. The only thing they could do better is not be so damn busy…………but then again that speaks to the quality of the experience in doing business with them. Tracy Jackson, Sales Associate, is truly great at what she does.

– Laylon C.
  Hayden, AL

1/6/17 – Joanne Osborn was the salesperson and was very helpful. Very direct, open, no pressure, efficient, in and out, are some words I would use to describe Joann and the staff. Her assistant, Kassidy, was very pleasant and helpful as well. I have and will continue to recommend Joanne and Long-Lewis Ford/Lincoln.

– Jackie S.
  Rogersville, AL

1/6/17 – Ms. Debbie is an amazing Sales Person. She was able to help me find “MY” truck! With Long-Lewis’s huge vehicle inventory, we were able to find the exact truck I wanted, without giving up any features! Not to mention, the prices at Long-Lewis are better than anywhere else around. I drove from another state to buy this truck, and I guarantee I will do it again to buy my next one.

– Matthew B.
  Corinth, MS

1/5/17 – I usually dread the car buying experience, but Michael “Tex” Davis made the entire car buying process very comfortable and enjoyable. I went in not expecting to purchase a new vehicle because I thought a new vehicle would be out of my price range. Mr. Davis took the time to give me all of my options and was never pushy. I ended up getting a brand new car that I love and can afford. He even took the time to make sure I knew how everything worked, including connecting the blue tooth with my phone, etc. I highly recommend Michael “Tex” Davis and Long-Lewis Ford in Muscle Shoals.

– Amy O.
  Phil Campbell, AL

 SERVICE REVIEWS

10/18/21 – I was treated with respect and the service was done in an timely manner. In fact it was done before I expected. Everyone at Long-Lewis is very courteous and very well trained in their jobs they perform. I couldn’t ask for any better service than what I received. I would like for all to be praised for what they do. I have dealt with other dealerships and absolutely never got the service I get at Long-Lewis. Please thank them for their good service. THANK YOU AGAIN!

– Cindy Y.
  Lexington, AL

10/11/21 – Cody and Jerome were both very helpful during the process. They were able to get the safety recall taken care of immediately. They kept me informed on the status of the sensor that was needed for to correct the problem with the check engine light. They were very accommodating with my schedule and considerate of my drive from Huntsville. The experience was very positive.

– Cynthia L.
  Huntsville, AL

10/8/21 – The entire process, from ordering a set of tires two days prior to installation, went just as my advisor Robin said. Earlier this year I had the same great experience when I purchased a new set of tires for my Mustang. Awesome people doing great work.

– Bengy S.
  Muscle Shoals, AL

10/4/21 – Every thing very good. My appointment was close to time and Robin was very helpful. I asked him about tires for my truck, got a print out with prices and tried to get someone that knew how to hook the garage door up on the Edge. He definitely rates a 5/5!

– Debra S.
  Waterloo, AL

10/1/21 – I was very pleased with the Quick Lane service, I arrived and the technician started working at the appointed time, the service was finished in a timely manner, I was advised of everything that was done. I will continue to be a customer of the Quick Lane Center.

– Richard R.
  Florence, AL

9/27/21 – I 1st spoke with Jamie in which that time she made it so easy to get my appointment set up with the amazing Brianna in spot #4 in which I will always use she’s AMAZING! I got there got the best treatment from her. Got greeted by her. Met the AMAZING Jamie I had the pleasure of speaking with, I also got to meet the amazing Bambi, words can’t express how well I was treated the Long-Lewis staff. You will always have my business! I look forward to coming back . . Thank you!

– Amanda N.
  Muscle Shoals, AL

9/23/21 – Our service advisor Jeff Peck was absolutely awesome. He was there from the moment I called about my edge needed servicing. He would also call me daily to keep me updated as to what was currently going on.

– Debra C.
  Lexington, AL

9/16/21 – We live in Florence and could easily go elsewhere for the service we get at Long-Lewis in Muscle Shoals. You can check your records and find that we have come there for years with our vehicles. We go back every time to Long-Lewis because the folks there are very friendly and we feel confident with the service we receive. On this visit, Breanna and Skylar were very friendly (and professional) and we enjoyed interacting with both of them. Our appointment began right on time and we were welcomed and kept informed throughout the visit. We were offered something to drink. We were treated like we were special customers. We really appreciate the great customer service we received that day!! Most important is the fact that every time we deal with your dealership we have great experiences. Thank you for teaching your employees how to practice great customer service! It makes a HUGE difference.

– Cynthia B.
  Florence, AL

9/15/21 – We appreciate the quick repair. We found our tire was going flat when leaving the Cancer center where my husband had just received a treatment. He was unable to get out of the car and we could not have made it home. One of the guys, immediately fixed the tire so we could be on our way home. So thankful for this quick service! Sure helped my sick husband!

– James M.
  Muscle Shoals, AL

9/13/21 – I came at the end of the day with no appointment. Austin recognized that they were busy and kept me in the loop the entire time. As a person who worked in the same field for 15 years they took really good care of me. I honestly forgot my technicians name (sorry) but he was also helpful and very informative. Keep up the good work!

– Daniel R.
  Memphis, TN

9/10/21 – My Explorer needed repaired and the service manager sent someone to pick up my car and took care of the service and returned it to me. I have never had that good of service any where. I thank you very much, you have made me very happy. I’ll be back. Keep up the good work.

– Johnnie Y.
  Tuscumbia, AL

9/8/21 – Greeted by friendly, professional employees. Service was completed in a timely manner. Customer waiting room was clean and comfortable. My vehicle was returned to me in pristine condition. Cannot imagine improving on perfection.

– Jack L.
  Florence, AL

9/8/21 – I was extremely pleased was with Amber Johnson and the rest of the team in the service department. I live in out of state and will always travel to Alabama for work on my truck. Your dealership, from sales to service, has always exceeded my expectations.

– Michael M.
  Jackson, TN

9/8/21 – The team was very cooperative in dealing with any problem you face and they serve you perfectly. I want to thank Amber for her response and quick understanding of what you want in a simple way.

– Mohammed B.
  Greenville, NC

9/2/21 – Many of my friends ask why I drive over an hour to get my car serviced. It’s because I know that it will keep my car in good shape for the many miles I drive each month. Long-Lewis Ford Quick Lane provides friendly and thorough service. They keep my car running smoothly and I don’t have to worry about engine failure while on the road.

– Donna J.
  Haleyville, AL

9/2/21 – I was very pleased with how well they conformed to the schedule. I was in and out and on to my next appointment with time to spare. I’ll definitely be a returning customer.

– Eddie H.
  Tuscumbia, AL

8/30/21 – The lady at the service desk Ms. Amber Johnson was very persistent in getting my issues resolved. Even though I had to return after the 1st visit she made sure that it was taken care of on my 2nd appointment. I would personally ask for her the next time I make an appointment.

– Kevin T.
  Muscle Shoals, AL

8/25/21 – I’m not sure how you could possibly improve the level of service your Quick Lane provides. Everyone was courteous, smiled, and made sure I was totally satisfied before I left. All questions I had were answered without hesitation and I was even provided additional information and a way to get answers if I had any new questions arise later on. All in all, it was a painless experience and I would HIGHLY recommend Long-Lewis Ford’s Quick Lane for all service needs.

– Kevin T.
  Muscle Shoals, AL

8/23/21 – I got to my appointment early and I expected to wait because I was early! It was a hot day so I just rolled my windows down and expected to wait! After about 10 minutes the lady walked over and had me change lanes and I was in and out before my appointment time was slotted for! I really appreciated that because they didn’t have to do that!

– Vicki M.
  Sheffield, AL

8/19/21 – Long-Lewis of the Shoals is a wonderful car dealer with professional, courteous and knowledgeable staff. I have bought several cars from them over the years and they are the only people I trust to service my vehicle!

– Mary Y.
  Tuscumbia, AL

8/19/21 – Amber in service helped me tremendously. I know I aggravated her by messaging so much but she never got rude with me. I appreciate that. They also worked my sons car in very quick for me not to have an appointment. Thank you all so very much.

– Mary G.
  Florence, AL

8/4/21 – I dropped the truck off and used the key drop for a scheduled appointment the next day at 10:00. The next day before 10:30 I was contacted via phone and informed that my truck was ready to be picked up. I settled the deductible with a cashier over the phone and she made arrangements for me to pick up my truck after hours. I couldn’t have asked for anything better in the whole process.

– Doug H.
  Killen, AL

7/29/21 – The Long-Lewis Quick Lane team members truly want to help you maintain your vehicle. They are trustworthy, knowledgeable, and so friendly!! A great bunch of guys and gals!

– Patricia C.
  Iuke, MS

7/22/21 – I wouldn’t take my vehicles anywhere else to be serviced. I trust them completely. It’s always quick and the service people are always nice and professional.

– Janet T.
  Cherokee, AL

7/20/21 – The Service team member who was my contact person (Samuel) kept me well informed throughout the process. The repairs were completed in a timely manner. I am pleased in every way with the way my repairs were handled.

– Anthony R.
  Tuscumbia, AL

7/15/21 – The lady that helped me was so knowledgeable. I was impressed and also learned a lot. Was so nice having it explained to me what and more importantly why the services she was recommended was needed. Big shout out to Breanna!! I hope you all realize how amazing she is.

– Stacy B.
  Sheffield, AL

7/5/21 – Very thorough inspection. Breanna was fantastic and kept me totally informed. She pointed out several 60,000 mile services that were due. She is a great service rep.

– Larry A.
  Moulton, AL

6/29/21 – My service on my 2010 Ford Taurus went well in a timely manner. The technician came in to speak with me before they did any maintenance other than what I had requested. I continue to use the Ford Quick Lane for my service needs because they have qualified people who are knowledgeable about possible problems I might need answers to. I trust their judgment in diagnosing what my car might need to run efficiently.

– Betty H.
  Sheffield, AL

6/24/21 – Breanna was very kind and friendly. She made me feel appreciated as a customer. The young man (didn’t get his name) who serviced my truck worked quickly and efficiently. No time wasted. This truly was a “quick” lane! Part of the reason I like my Ford truck is because of Long-Lewis and their reputation. This service department definitely helps make the reputation what it is! Thank you for starting my day off right!

– Elizabeth G.
  Muscle Shoals, AL

6/23/21 – I can’t think of a single thing to be changed/improved. The service department is one of the main reasons that I bought a truck from Long-Lewis. We have always received great service and have been treated with the upmost courtesy. I recently also brought in my wife’s vehicle for service. I arrived a day early (mistake on my part). Rather than turn me away, they worked me into their schedule and did so in a timely manner.

– Brad H.
  Moulton, AL

6/21/21 – I had an issue with my car at 2 pm on a Friday. A tow truck arrived quickly and I had a vehicle to drive during the time of my car was being serviced and checked out. Could not have been any easier.

– Karen G.
  Florence, AL

6/17/21 – The tech that serviced my vehicle was probably the most knowledgeable, efficient and hard working one I’ve ever had. With his work ethic I am sure he performs like that on each vehicle that comes through, he needs to be rewarded accordingly.

– Larry S.
  Killen, AL

6/14/21 – Great experience! The tech that took care of me and my 2017 Ford Escape was awesome! Oil change, and my first set of new tires. My salesman even came back to the service area to make sure everything was going well. Hands down THE BEST service experience ever!! I didn’t fee like just another customer.. The Long-Lewis dealership in Muscle Shoals need recognition for this overall experience. Thank you!

– Susan S.
  Huntsville, AL

6/14/21 – Sharon is such a good Customer Service employee. Glad she is back. I did not get the name of the the gentleman that actually performed the service on my truck in Lane 2 but he was friendly, knowledgeable, and very attuned to customer service. I felt he was doing a great job. Edwin, who was on Lane 1 has serviced my truck several times and always makes me feel comfortable with him working on my vehicles. Everyone in the Quick Lane is very oriented towards customer service and doing the job the correct way.

– Robert W.
  Sheffield, AL

6/3/21 – The service team (Amber) was great to me to get my Edge through their shop. Easy appointment to make and that they were on time. Kept me informed via cell texts and provided me with a shuttle ride to nearby shopping outlet. They covered it all and I very much appreciated their service. Thank you Long-Lewis for customer friendly business model. I love it.

– Larry H.
  Tuscumbia, AL

5/31/21 – Absolutely the best service I’ve could ever receive! Everyone involved was professional. I was in an out in no time. I would recommend this service to anyone. You would be hard pressed to find a better service organization. They absolutely keep the customer 1st in mind. If you want your car done right, you need to take it to them.

– Steven D.
  Florence, AL

5/31/21 – Easy to set up appt. and drop off. Technician was friendly and professional. Waiting area/lobby was stocked with snacks, waters and colas. Receptionist in this area was outgoing and friendly and made sure I was welcome to have snacks and drinks. My tires were put on in the time that had been explained to me. I have been to dealers with staff that is barely communicative and lacking in connection to me as a customer. This is not one of these dealerships. I am so glad we have a dealership in our area with first rate staff.

– Steve W.
  Florence, AL

5/26/21 – Everything went well. The people were friendly and competent, They had me in and out in short order. The gentleman doing the work was very efficient and thorough. Don’t know of a thing that need s to be changed.

– Troy S.
  Florence, AL

5/13/21 – I live approximately 35 miles from Long-Lewis so it was extremely good for me not to have to go into the dealer and wait for the service. The men who picked-up and delivered my car were nice and helpful to me.

– Carolyn W.
  Trinity, AL

5/10/21 – You get what you pay for. Knowledgeable staff, ability to reference questions about maintenance quickly. You can schedule online and preselect services. Lounge, car wash and Cafe on site.

– Steven H.
  Foley, AL

5/6/21 – They fit us in even though I was 5 minutes late. Professional and courteous. Checked to make sure I needed filters changed and definitely did. They were quick. Currently no needed improvements. Keep up the top notch service guys!

– Caitlin H.
  Tuscumbia, AL

5/3/21 – My experience at Long-Lewis Ford Quick Lane was great, as it always is. I have used them for my service work for a long time and plan on using them in the future. The employees make you feel like you are the most important person there, as they should, but its different there, its almost like you are family to them. You leave with the feeling of satisfaction because you know they took care of all your needs.

– Michael M.
  Florence, AL

4/30/21 – I was having an issue but didn’t have an appointment at the time and I was worked in to get my vehicle checked out and serviced. I was very thankful and appreciative. Staff and service was great.

– Darlene M.
  Muscle Shoals, AL

4/26/21 – If you want your vehicle to be serviced right, and be treated professionally by every one involved, then this is the place you want to come to have your vehicle serviced, they have always treated me right, and always seen to be right on time with the appointment schedule, and are quick to answer any questions you might have. Simply put, they are a great team! My last appointment was at 12:30 PM I pulled in the door at 12:32… I had a oil change and tire rotation and balance done, they were finished by 1:05…you simply can’t ask for any better service than that!

– Tim H.
  Hackleburg, AL

4/21/21 – As always, friendly, courteous, and very professional. I have had my 2013 F-150 serviced here from the date we bought it new in 2013. I have found out that you can always count on having a great experience at Long-Lewis Florence, AL.

– Robert B.
  Florence, AL

4/21/21 – Austin was the tech and Brianna was the service advisor. They both were exceptional nice. They asked questions and explained services offered very well. Austin had my truck in and out in no time he also asked me if I wanted any wiper blades tires rotated and my oil choices. They both thanked me and welcomed back. It was definitely worth the 45 minute drive.

– William B.
  Loretto, TN

4/15/21 – This was my second time in using the Quick Lane and just like the first time it was a good experience. Oil and oil filter was changed and the tires was rotated. This was done in a timely fashion. I had full synthetic oil put in this time and will be back to Quick Lane in about 5,000 miles. Love my F150 and this is my first Ford to own.

– Jason L.
  Detroit, AL

4/2/21 – I arrived for my appointment and there was no wait. The technician was courteous, friendly, and knew his job. The oil change was done in a timely manner. One issue I did have was the nitrogen system to check my tire pressure was not working. I’ll check back in a few days to see if that’s working so that can be checked. Otherwise, it was a perfect visit.

– Barbara H.
  Florence, AL

3/26/21 – Auto service started at the scheduled time and I didn’t even have to exit my vehicle which was great considering COVID concerns. Service was done quickly and in a professional manner. Quick Lane service is excellent.

– Daniel W.
  Lexington, AL

3/25/21 – Communicated with me thoroughly about what needed to be done with my vehicle. Provider me with other transportation during the process. Cory was very professional and understanding.

– Tamara G.
  Tuscumbia, AL

3/22/21 – Managed to get an appointment to replace my original appointment which was scheduled on a day with very bad weather and since work out of town was thankful to receive an appointment at short notice by talking to Quick Lane manager in Florence.

– Alphonsus F.
  Muscle Shoals, AL

3/19/21 – Quick and easy. They called me when my car was ready! I really appreciated the phone call due to my work schedule and I had walked to the shopping complex door to utilize my time.

– Debbie L.
  St. Joseph, TN

3/19/21 – The service advisor, tech and a couple of other workers were nice and friendly. Austin the tech was very polite and sociable. He let me know what he was doing to my vehicle and he asked my permission when he needed to check inside my vehicle, he showed me my oil level. I can’t remember when or if I’ve experienced this type of service in the Quick Lane. Overall the service was excellent.

– Sandra A.
  Tuscumbia, AL

3/19/21 – Alberto did an outstanding job replacing the battery in my Escape while he was also taking care of an oil change. Long-Lewis Ford has a very valuable employee with Alberto. The whole experience was most professional and done in a timely manner.

– Elaine A.
  Florence, AL

3/16/21 – Excellent service. Everyone was very friendly and professional. One thing that stands out is the service person (I wish I knew his name) kept me informed of the progress of the work throughout the whole process. I really liked that.

– Guy H.
  Florence, AL

3/11/21 – The service attendant in lane 4 was super nice and made me feel so welcome and my business appreciated. The mechanic was also very good and did his job well.

– Donna J.
  Haleyville, AL

3/8/21 – Service was fast and done accurately! Chris, my service rep, is excellent and informed me of a few things that was needing attention and was due to be serviced at there recommendation! Friendly place and highly recommend them at Long-Lewis for all your service needs!

– Gary S.
  Loretto, TN

3/8/21 – Everything went well at my latest visit to Quick Lane. Nice staff, nice waiting area, a caring professional staff. This staff is what keeps me returning to have our Flex serviced at the Florence location. If a question regarding our vehicle arose, the Long-Lewis Ford team addressed it in a professional, speedy manner. This team has our confidence and trust.

– Pamela S.
  Athens, AL

3/1/21 – They promptly diagnosed my problem and repaired it within 2 hours without an appointment I really appreciate their response and attitude towards my situation! Thanks!

– Robert C.
  Florence, AL

3/1/21 – My vehicle was in and out of service in the same day just as promised. Everyone was extremely friendly and professional. You could not ask for anything better. I would definitely recommend Long-Lewis to anyone.

– Alexander H.
  Tuscumbia, AL

2/27/21 – The service lanes at Long-Lewis Ford are by far the best I’ve been to in the Shoals area. The service I had done was quick and efficient, the staff were friendly and courteous. I recommend Long-Lewis Ford all the time!

– Donald H.
  Russellville, AL

2/17/21 – It was very easy to make the appointment for service and was done very quickly we were able to stay in the car which was very important to us because of the crazy times were are going through.

– Pamela B.
  Lawrenceburg, TN

2/16/21 – Was able to make a appointment and the work started promptly after I arrived. Also was able to use my Ford Pass points to pay for the service. It doesn’t get much better than that.

– Ron J.
  Killen, AL

2/15/21 – As experienced in the past this service appointment was completed on time with a minimum of impact to me as a customer. No waiting and no surprises. In and out is less than 45 minutes.

– Ellis L.
  Phil Campbell, AL

2/11/21 – Everything was great, everything was done as well as it could have been. Sharon Goolsby went the Extra mile to make things right. I’ll go to her every times I come in for anything.

– Milton S.
  Phil Campbell, AL

2/11/21 – Sometimes things go just right that there is nothing that jumps out that you could recommend to improve. That has always been my experience at this Quick Lane and their employees. Keep up your great work ethic!

– Ron E.
  Loretto, TN

2/10/21 – I’ve been going to Quick Lane Tire and Auto Center in Muscle Shoals for years and very pleased. Always friendly and good service. Making appointments is the best way to go. Only one small issue in 15+ years!

– Chris H.
  Russellville, AL

2/1/21 – I had an appointment at 10:30 and they took me right in and was out in less than 30 minutes. The technician was very polite and reset my oil change notice. (Something I can never do on my own! LOL!) Will be back! Thanks!

– Carter Oil Company
  Sheffield, AL

2/1/21 – I had an appointment at 10:30 and they took me right in and was out in less than 30 minutes. The technician was very polite and reset my oil change notice.(Something I can never do on my own! LOL!) Will be back! Thanks!

– Carter Oil Company
  Sheffield, AL

2/1/21 – I have depended on Long-Lewis for all my car needs for many years and they never disappoint. Service is always performed in a timely manner and staff is always friendly. They explain all work performed and is performed to my satisfaction. I always recommend Long-Lewis to my friends and acquaintances.

– Billy T.
  Town Creek, AL

1/29/21 – The services I received was fast. My vehicle was checked and I was told about every option upon my visit. I went in for a simple oil change and because of the well informed service provider I purchased a filter and all 3 of my windshield wipers. I have never used your Quick Lane but now that I have received such exceptional service I will use Long-Lewis for all my vehicle maintenance needs. The tech also advised me that I had a leak pertaining to my oil and I was able to see to that promptly.

– Bambi S.
  Waterloo, AL

1/29/21 – Tristan was especially detail oriented and courteous, he went above and beyond to answer any questions I had concerning the service of my new vehicle. He was able to make sure my vehicle was properly serviced in a thorough and timely manner. I was very impressed.

– Kathryn D.
  Tuscumbia, AL

1/20/21 – My service appointment was amazing! I was taken in before scheduled appointment, technicians were professional, polite, and made sure I had no questions while explaining everything they were doing. They had me out in no time at all!

– Audrey S.
  Cherokee, AL

1/15/21 – I must compliment you on the two employees that cared for my vehicle while I was in. Robin Darby is a very warm and personal young man who got me in on time and out ASAP. He was gracious enough to stop by my open window and just chat with me to help pass the time. The mechanic who care for my vehicle was a young man named Austin. He was remarkable! Austin took the time to review what needed to be done and was very conscientious of my opinion. It’s hard to say you enjoy routine maintenance but these two young men certainly made the trip pleasant.

– Ann B.
  Tuscumbia, AL

1/15/21 – Everything was quick and easy. I was able to stay in my car which means a lot especially with COVID going on. Employees were nice and friendly and seemed to know their job. I couldn’t ask for more.

– Lee W.
  Cherokee, AL

1/14/21 – Always a great experience doing business with Long-Lewis Ford. Very courteous team, great communications, and knowledgeable, talented team members. I’m confident in purchasing a vehicle from Long-Lewis and in having them service it after the sale.

– David B.
  Muscle Shoals, AL

1/13/21 – Amber, my Advisor, was fantastic. She scheduled my appointment, ordered the parts for my recalls, and was prepared for me when I arrived for my appointment. She text me as soon as my vehicle was ready later that afternoon. It could not have gone more smoothly. Long-Lewis really is the best around when it comes to servicing and maintaining your vehicle. I wouldn’t go anywhere else!!

– Patricia C.
  Iuka, MS

1/13/21 – I noticed it was the same tech this time that serviced my truck last time. I really like to see the same techs working there. It gives me confidence that my truck is being well serviced. I watched the tech service the vehicle in front of me and he was very thorough. He worked quickly and was very friendly and professional to me as well. I was so impressed with his work. The techs are the people that make the business. I didn’t see anything that could be improved upon during my service. I was happy with my service and I would like to have the same tech every time.

– Michael G.
  Loretta, TN

1/4/21 – The person that checked us in was very nice and offered us drinks. The gentleman that was changing the oil and working on the car was working very efficiently and hard. He was hustling to make sure we didn’t have to wait long.

– Jacob F.
  Florence, AL

1/4/21 – Prompt and dependable service. Technicians treated me with respect and listened to me when I explained the problem I was having. I had no issues with anyone from the receptionist to the Technicians. Everything went smoothly and im so thankful for that. Unless something drastically changes, Long-Lewis will always have my business!

– Pamela R.
  Muscle Shoals, AL

12/25/20 – I didn’t have an appointment but I was put in line quickly and the guys were super nice. Did their job quickly and was attentive to me. They treated me like a person not a job to be done.

– Virginia B.
  Phil Campbell, AL

12/24/20 – First of all I would like to express how well the service department was and had been improved since my last visit. Everyone was spot on their jobs. They were all nice and most of all when I drove up they met me at my car and started right on my service. Not like last time! I want to especially say THANKS to Tristian and Ben for working well together. Tristian got me in the system and told Ben what I was in for and he started right away with my service. He had my service done and I was out the door less then 30 minutes. Not like the last time I was there for over and hour and everybody just stood around not knowing what I was there for. Great job guys! I called JoAnn right when I left and told her about how well the service went. I think who ever changed that department around deserve to be recognized for what a great job they done by seeing that it needed to be fixed. Again thanks for making things better. Great Job!

– Cindy M.
  Russellville, AL

12/22/20 – My experience was Five Star from the call to schedule until they finished. This was my first service, so I was nervous. The attendant scheduled the appointment and told me she looked forward to seeing me. My appointment was for lane 2 at 4:30 pm. I got there and my appointment began on time. The lady greeted me and told me what to do. I did not know how to pop my hood. She kindly walked over and showed me how. She then suggested that I consider using synthetic oil. She did a great job of explaining the benefits of using synthetic oil. I asked about the rewards points program, she said I will look it up for you. They quickly changed my oil and rotated my tires. The young man conducted a safety check with me and the lady let me know that my points had adequately covered the service and provided me a reminder sticker for my next service. This was a start to finish customer-first experience. The only thing missing was a car wash coupon. I was beyond pleased!

– Roderick S.
  Florence, AL

12/21/20 – I showed up without an appointment, needing a battery. They were able to get the battery installed and have me back on the road in less than 30 minutes. Great Service.

– Barry B.
  Town Creek, AL

12/15/20 – I am traveling a lot but I will only use you guys to service my vehicle’s, I was able to call in and get an appointment at the last minute before having to get back on the road.

– James R.
  Town Creek, AL

12/14/20 – They took the time to explain my results after completing “The Works” and were very pleasant though they were extremely busy. A very nice experience!

– Gary P.
  South Pittsburg, TN

12/8/20 – Awesome job by this group. They always take care of me and my family. This is the only place to go.

– Jason J.
  Leighton, AL

12/2/20 – Long-Lewis has always been my place to go for car service. They are very considerate and let me know what they did and if anything else needs done to my SUV. I appreciate them.

– Rojean R.
  Tuscumbia, AL

12/1/20 – Top notch customer service. The tech that Did most work is such a friendly guy and interacts well customers on a higher level. No negative opinions.

– Jeff P.
  Florence, AL

11/30/20 – This was my first time using the Quick Lane Service Center and I was very happy with how quick and thorough the service was completed. Excellent experience. I would use this service method again and have no problems recommending it to others.

– Michael W.
  Florence, AL

11/19/20 – Very pleased with Amber and the group in the service department. I went in with no appointment but my engine light was on. They checked my car and told me it he car was not able to drive. They got me in rental and got my car back in 2 weeks due to all parts had to be ordered. This is my 3rd Escape that I have bought from Long-Lewis and I would not go anywhere else to buy a car. Thanks so much for all the help!

– Kim S.
  Muscle Shoals, AL

11/19/20 – From start to finish the service went very smooth. The lady who scheduled my appointment was very professional and friendly. The people who handled my rental car were very friendly. The service was very timely. It could not have been better.

– Sharon B.
  Leighton, AL

11/19/20 – I went to Quick Lane to purchase a new set of tires. Quick Lane was ready for me at the time of my appointment and performed the work to my satisfaction.

– William T.
  Killen, AL

11/16/20 – Nothing to improve. Tim, Austin, and Ben took care of my vehicle’s needs and were very personable during the process. Good crew of great folks.

– Dustin B.
  Muscle Shoals, AL

11/9/20 – My wife was the one to bring in our vehicle and she did not feel pressured and our tech Austin Herban explain every step he was taking and showed and explained why he was needing to change certain filters. Austin took time to go over the inspection sheet at the end explaining tire and battery life and how every thing looked under the hood. Highly recommend 2 Thumbs up!

– Samual H.
  Lynn, AL

11/9/20 – We purchased the tire warranty when we purchased our routine warranty. Everything was handled with no hassle, other than having to return the next day because tire was backordered..but no problem for us!

– Ronald W.
  Killen, AL

11/3/20 – Tim in the quick lane was AWSOME. I was nervous about purchasing a set of tires because I don’t know anything about tires. He ordered what I needed and I had them installed and I could not be more excited. I can tell such a difference in the performance of the vehicle.

– Mary H.
  Florence, AL

11/3/20 – My advisor Richie made sure work that I asked for was done and didn’t push anything on me I didn’t need. Nice, respectable, honest guy.

– Thomas W.
  Sheffield, AL

10/30/20 – Chris takes care of the maintenance of my vehicle so that I can keep Exploring. Always makes sure all fluids, belts and hose are in good condition and provides me with my vehicle check ticket. No problems with scheduling my oil change and tire rotation appointment. All the work performed was done correctly and during the time allocated. Was recommended that new wipers to be installed and had no problem with it. Great performance work.

– David C.
  Florence, AL

10/28/20 – Checked in promptly – was updated on progress and completed in time frame expected. I was and have been very pleased with each and every service provided by Long-Lewis service. They have completed each task with the upmost professionalism and courtesy. I would definitely recommend.

– Stella G.
  Killen, AL

10/26/20 – I came in without an appointment towards the end of the day. I was traveling back to Florida and my truck had 5400 miles on it. Being new I saw where the oil needed to be changed. If I waited till I got back to Florida, where I live, I would have been at around 7000 miles. Didn’t want to be that far out of being changed. So I stopped and asked could it be changed and/or do I need to make an appointment for the next day. They took me immediately and changed the oil. I was relieved that they would do it right then and there. Everyone was nice and helpful. Thank you so much.

– Thomas T.
  Sanibel, FL

10/21/20 – Same as the first time that I had my vehicle serviced there, everyone there was so very nice and professional. They even fixed a slow leak that I had picked up from the nail that was found. Thanks y’all.

– Phyllis M.
  Florence, AL

10/19/20 – Had to have my car towed to the dealership for a recall fix. Was ready in two days. No calling and trying to add more problems that needed to be fixed and no nonsense fees charged. Very proud to use Long-Lewis and will continue to do so.

– Michaela G.
  Phil Campbell, AL

10/19/20 – Quick service and dependable. Made appointment, dropped off and they called when done. Very fast service. Thank you all for your professional work. As a nurse, I valued the precautions taken during COVID epidemic. Temperature taken on everyone entering. Mask, and plexiglass for workers in office for payment. Hand sanitizer everywhere. Love Long-Lewis of Muscle Shoals.

– Janet B.
  Red Bay, AL

10/9/20 – One of the most outstanding service advisor that I have dealt with in over 40 years, was at this facility she was outstanding. I don’t know her name but hope she is there doing a great job when I return.

– Harold B.
  Killen, AL

10/8/20 – My car needed a battery and it was almost closing time. But Long-Lewis worked me in and installed a new battery.. I have always gotten good service there and have always taken my car there for whatever it needed. Being a widow, this is an invaluable service to me.

– Marie P.
  Tuscumbia, AL

10/5/20 – All employees that serviced my vehicle did an excellent job. Everyone was professional and did their job in a timely manner.

– Randall G.
  Muscle Shoals, AL

10/1/20 – I owned a new Chevrolet Silverado and traded for my F-150. My main, if not only reason for trading was the service you receive at Long-Lewis. My Silverado was having issues just a few months old and I couldn’t get the local Chevrolet dealership to fix it for me. My F-150 had a glitch in the camera and Long-Lewis had me a loaner vehicle to use and my truck fixed within a week because they had to wait for a part. I couldn’t ask for better service than what I received from Long-Lewis!!

– Brandon R.
  Haleyville, AL

9/29/20 – I needed tires extremely bad. I asked Robin for a quote. He came up with three different scenarios for tires. I was very pleased with the amount so I ordered the tires and they were there the next morning. Within one hour I was up and running. Carla in the office discussed the benefit of using the Quick Lane card so I took her advice and I’m looking for a rebate card in the mail It was a excellent experience.

– Jason J.
  Lexington, AL

9/24/20 – It was a short wait, great service, friendly staff and a fair price for the service I received. I’ve used Long-Lewis for several years an I’m very satisfied with the services they provide.

– Naomi G.
  Jasper, AL

9/21/20 – Corey really went above and beyond to address the issues I had when I filled out the dissatisfied survey. He ensured that my daughters car was repaired in a timely manner and address the unprofessional attitude shown to her. it is because of Corey and his quick response we will continue to bring all our vehicles to this location.

– Brenda M.
  Russellville, AL

9/21/20 – I believe the guy who worked on my car was named Ben and he was extremely personable and friendly while I sat in my car and he worked on it. He was efficient and got me in and out in a very timely manner. He’s a great asset to your company!

– Belinda B.
  Tuscumbia, AL

9/16/20 – Everything was taken care of as discussed. Visitors waiting lounge was clean and comfortable. Didn’t have to wait but 30 mins. for oil change, tire rotation, and general service.

– John T.
  Florence, AL

9/16/20 – I had a recall and was updated in a very timely manner. Also, I used the valet service. It was a great help. Thank you so very much.

– Sonja D.
  Florence, AL

9/14/20 – Robin Darby my advisor was so amazing at his job!! He works very fast and very productive!! The technician Tyler Darby did a superb job servicing my vehicle! I trust them 100% for all my vehicles needs!

– Cass D.
  Tuscumbia, AL

9/14/20 – The young man who serviced my car was very friendly & thorough in his services provided. He even noticed that a screw had slipped off the battery housing and replaced it.

– Donna J.
  Haleyville, AL

9/11/20 – The guy man that serviced my car deserve more than 5 STARS. He was very friendly. kind and very knowledgeable. Don’t know his name and it was my first time to have met him. Anyone can service a car but he was extra careful, kept anywhere he touched protected and clean.

– Madonna H.
  Haleyville, AL

9/11/20 – Tim Fields and Ben Stout took great care of me in a timely manner. Good people there!

– Dustin B.
  Muscle Shoals, AL

8/26/20 – I always go to the Quick Lube in Florence. I can always trust Chris, Daniel and Isaac to service my vehicles. For the past six years these guys has serviced my vehicles and I have never had a problem.

– William U.
  Florence, AL

8/24/20 – 3:30 appointment. Rolled into bay at 3:25. Went in for oil change & tire rotation. Wound up getting an alignment done as well. Pleasant surprise- all covered with maintenance plan.

– Ralph T.
  Haleyville, AL

8/17/20 – The cruise control switch was faulty on my pickup, Long-Lewis Service Department diagnosed and repaired it quickly & professionally. Thanks!

– Charles M.
  Muscle Shoals, AL

8/14/20 – Even though it took awhile to diagnose and repair the Escape, I was notified on a timely basis and understood the situation. Quentin was very forthcoming and kept me informed on about what was happening. Quentin is a fantastic Service Rep, and a very likable person.

– Robert W.
  Sheffield, AL

8/12/20 – Cade and Will couldn’t have been any better than they were to us. They provided all the information I asked for and never harassed me like some places on buying something. Fantastic customer service from both of them and I will continue to do business for years to come with Long-Lewis because of employees like them.

– Brandon R.
  Haleyville, AL

8/12/20 – From start to finish everything and everyone was very positive and eager to help me! My family and I have done business with Long Lewis for about 10 years or more and that is where my business will stay.

– James R.
  Town Creek, AL

8/11/20 – It was very professional and my wait was not very long. I ask about having my fuel filters changed if it was time (I could not remember) and instructed them to change if it was time. They didn’t so I guess it wasn’t time saves me some money this time.

– James R.
  Town Creek, AL

8/10/20 – Long-Lewis is someone that you can trust for all your service needs they don’t try and get you to pay for things that you don’t need. They are honest about what they do and always ask you before they do anything. They let you know when your truck or car needs anything.

– Marcella J.
  Phil Campbell, AL

8/10/20 – There was nothing that could have gone any better. Everything was great. Tim and his crew was so very efficient, I could not be happier. Look forward to next time!

– Linda T.
  Sheffield, AL

8/10/20 – I appreciate the quick friendly service at Long-Lewis in Florence, AL! Always on time and they do a great job.

– Betty C.
  Florence, AL

7/31/20 – The service person I spoke with was Robin. He explained what would be done to check and repair my car. He scheduled my appointment and made sure to let me now the steps that would be taken. He provided me with a way to reach him while my car was being checked and repaired. He was patient and polite.

– Cynthia B.
  Florence, AL

7/29/20 – I drove up to a lane, and a person came right to my car and directed me to an empty lane for faster service. They were very courteous and answered all of my questions. I also wanted to get my car washed in the automatic car wash. The person helping me told me exactly how to get there from where my car was sitting. I am very happy with Long-Lewis service.

– Dorothy O.
  Muscle Shoals, AL

7/27/20 – Long-Lewis is the reason we stay with Ford. Outstanding customer service. Everyone from sales to Service Department go above beyond with taking care of any needs or questions.

– Jami B.
  Hartselle, AL

7/27/20 – I was extremely happy with how I was treated at Long-Lewis! The service you receive there is the reason I bought my truck. I had a 2019 Silverado and traded it in a new F-150 purely because the service at the Chevrolet dealer down the street was terrible. I couldn’t be happier with the way Long-Lewis has treated us during our buying experience with my truck and my wife’s explorer 2 years ago.

– Brandon R.
  Haleyville, AL

7/22/20 – Isaac and Daniel did a great job taking care of my car and informing me of it’s condition.

– Michael L.
  Florence, AL

7/20/20 – Everything was great. Thomas worked with me and Price me some tires as well. I’m coming back to get the tires next week. Long-Lewis is the best company in the area. They are always concerned to make sure you were taken care of correctly.

– Jason J.
  Lexington, AL

7/17/20 – I will always buy my vehicles from this dealership! The sales department is great! But the service after the sale is wonderful. I feel that the service team gives me honest information about my vehicle.

– Lorie M.
  Muscle Shoals, AL

7/15/20 – I have been dealing with Long-Lewis Ford in Muscle Shoals, AL for all my needs from my new cars to oil changes for many years. They always treat me great!

– Mary Y.
  Waterloo, AL

7/15/20 – I had an emergency and they took care of my car quickly and did a wonderful job. The lady there was Sharon and she made me feel so much calmer. She is a great employee. I am glad you have a place like quick lane and good people to work there. Thanks for the excellent service!

– Maxine J.
  Leighton, AL

7/13/20 – The service was professional, quick, and well done. The staff was friendly and more than happy to answer any questions I had.

– Joseph T.
  Athens, AL

7/13/20 – First time customer and everything was explained thoroughly. Customer and vehicle service was exceptional.

– Shaun P.
  Lawrenceburg, TN

7/9/20 – Ready for my car as soon as I pulled up. Friendly and polite. Notified me when completed and asked if I had any questions. I drive 120 miles to have my car serviced by Long-Lewis of Muscle Shoals.

– Sharon F.
  Northport, AL

7/9/20 – I had a great experience during my last visit. Isaac went over everything my car needed, and I was in and out in no time at all. Thanks Long-Lewis!

– Alexandra M.
  Lawrenceburg, TN

7/6/20 – Austin did a great job and was very professional. He did a thorough job and did recommend a Cabin air filter without just trying to oversell everything. I.E. the air filter which he said looked good. Which I already knew since I had changed it out earlier. Will return.

– Dan B.
  Rogersville, AL

7/6/20 – Fast service, went in to make an appointment and was told they could take me right away. The service writer took me to the quick lane manager and they put my truck on the alignment rack right away. I needed a plastic push pin for some plastic trim under the hood and they went to the body shop and got one. Very good service and the treated me very well. Thank you.

– David H.
  Florence, AL

7/3/20 – Austin was our tech that changed the oil, rotated the tires, etc. He was exceptional!! Very nice, courteous, and efficient in everything that he did. This young man is a very hard worker and we hope he is recognized for that.

– Donald L.
  Phil Campbell, AL

6/26/20 – Everything went great. It was the first windshield I’ve ever had to get replaced and I’ll definitely recommend others to go see Doug.

– Jessica V.
  Florence, AL

6/26/20 – Was very please with the entire process. Making the appointment online was easy. And I was thankful for the reminder to my phone, The technician was polite, helpful, and informative. Have been lucky enough to have him work on vehicles for several years and am always glad to see he will be the one working on my truck. Nice guy.

– Robert W.
  Sheffield, AL

6/25/20 – I have dealt with this department on multiple occasions, and your manager Mr. Scott has always been forthcoming, punctual, and following through with some of the best customer service that I have ever experienced at ANY dealership. If you ever lost him, it would be to your determent. His attention to detail and honest demeanor is one of the main reasons I choose to drive from Florence to use your dealership.

– Milos W.
  Florence, AL

6/22/20 – My appointment was exactly in time. Fast service and very polite employees. Provided input on upcoming service needs based on mileage. High level of confidence the service was done right.

– Marvin G.
  Rogersville, AL

6/22/20 – Everyone was professional and helpful; handled the job in a timely fashion and helped me get a appointment with the service department for a recall that I wasn’t aware of.

– Jimmy D.
  Tuscumbia, AL

6/19/20 – Corey and Richie did great. Got my car in and out very easily. Richie was very helpful for finding a screw in my tire and fixing it up for me. Couldn’t ask for better service!

– Jessica V.
  Florence, AL

6/18/20 – They did a fabulous job adjusting the door alignment on my new truck as well as cleaned the truck inside and out free of charge! Very impressed with the body shop personnel.

– Michael K.
  Killen, AL

6/16/20 – The service advisor was very personable. He acted interested in knowing more about me as a person, not just another customer. The technician was also friendly and did his job without any delay. Overall it was a good experience.

– Cora B.
  Florence, AL

6/16/20 – Price matched on Continental Cross Contacts at Tirebuyer.com. Great rebate offers made for best deal that I could find. Quick mounting & balancing on a Saturday. Tires drove out great & well pleased with this purchase for the hot rod Lincoln!

– David P.
  Gardendale, AL

6/15/20 – The service provided by your department, especially Kevin Ragen, far exceeds excellent. My problem was with the car headlights and required extensive diagnosis and eventual replacement. Shortly after I dropped the car off I was admitted to the hospital with the COVID 19 virus and Mr. Ragen took care of all my issues and even delivered the car to my house. This is a prime example of OUTSTANDING service and support. Kudos!

– Ronald A.
  Florence, AL

6/15/20 – All of the people in service were super nice and jumped to the task when getting my car looked at. My back up camera had been acting crazy and I needed a recall completed and they had it done as soon as I brought it in for the appointment. Super impressed!

– Olivia K.
  Tuscumbia, AL

6/15/20 – Very efficient, friendly, competent service. My Excursion has well over 300,000 miles, thanks in large part to Long-Lewis Quick Lane.

– Christopher M.
  Florence, AL

6/12/20 – Everyone was very knowledgeable and let me know what the price would be. Also got a great price on 4 New tires. The Ford credit card was thoroughly explained for service and repairs. We recently moved here from Memphis and took the car to Quick Lube at Landers Ford in Collierville where it was purchased. You guys have it all over them for customer service. MUST BE THAT COUNTRY CHARM!

– Sandy R.
  Rogersville, AL

6/12/20 – The guys at Long-Lewis have absolutely earned my respect and my business. Very professional and never rude. They brought my car and my sons car to a state of complete newness when the other shops didn’t. They definitely have my business.

– Mary G.
  Florence, AL

6/12/20 – My service visit went very well. I arrived at my appointment and they got starter on time. I had an oil change and tire rotation. The service tech completed the work in a timely manner. I also found out that they take customers with out an appointment. That is good to know.

– Ricky M.
  Muscle Shoals, AL

6/11/20 – Everything was perfect. I made an appointment and dropped the vehicle off early. They had it completed ahead of schedule and kept me informed throughout the process. Great folks.

– Dustin B.
  Muscle Shoals, AL

6/11/20 – They are friendly, service was completed on a timely fashion,and thorough. Chris,shop attendant always,and I mean always is glad to see me come in,ask about me,and any needs for my truck.When they ask about you,you know they really care.

– Gary S.
  Loretto, TN

6/9/20 – I had my vehicle in the body shop for minor repairs. They graciously took it over to the quick lube to be serviced prior to my picking it up. Saved me an extra trip. Glad to see the departments working together to save the customer from taking extra tie from work.

– Judith B.
  Brilliant, AL

6/8/20 – Corey Minter answered our questions and provided the best options for our car repair. He kept us updated and helped address the issues that were needed. It’s employees like Corey who keep us coming back to Long-Lewis Ford!

– Carrie H.
  Florence, AL

6/8/20 – Lifelong Ford owner and dealerships like Long Lewis are the reason why. Anyone can sell you a vehicle – how dealerships handle customers after the sale is what counts. I’ve never been disappointed even when things didn’t go quite as expected.

– Susan B.
  Florence, AL

6/4/20 – You guys took great care of me and fixed the problem. I haven’t had any more issues. Thanks for all you do. Great work!

– James K.
  Florence, AL

5/29/20 – Very cordial representative. I would have liked for a tech to have come to my car instead of me getting out and walking up to the desk. I didn’t know where to go or even if I was supposed to get out. Otherwise, great service.

– Kathy W.
  Cherokee, AL

5/29/20 – Long-Lewis was great with me. They took the time to find exactly what I wanted and stayed in a good price range with me.

– Shayla W.
  Red Bay, AL

5/25/20 – Long-Lewis Ford professionals provided me with help that was needed and met expectations in an excellent manner, which I did not expect anything else, since I have been dealing with them on many previous occasions. I believe that they are dedicated and provide a reliable service to all of their customers.

– Paul R.
  Florence, AL

5/25/20 – Quick Lane is very professional in everything they do very pleased with how quickly and efficient and friendly they are to all customers. Everything went excellent I couldn’t see where anything could be improved.

– Stacy S.
  Leighton, AL

5/25/20 – Service personnel very courteous & efficient. Dealership and customer lounge clean, bright and comfortable for waiting on service. Grateful that Ford maintains it’s high quality standards.

– Loretta J.
  Pelham, AL

5/18/20 – Service was quick and thorough. Nothing was done without asking me if I wanted it done. All services were explained and the prices were competitive and reasonable. I’ll definitely go back and refer my family and friends to take their vehicles there.

– Kevin T.
  Muscle Shoals, AL

5/14/20 – My service is always fantastic when Edwin does it. He’s done my front brakes before and he does an excellent job. Robin and Tim are always great service managers to work with too.

– Ronda P.
  Loretto, TN

5/13/20 – Dealership did everything they possibly could to make my service 5 star. The only thing that was inconvenient was having to leave my vehicle because of my distance from dealership. However, Long-Lewis did provide a nice vehicle to drive during duration of the service. Amber in the Service Department was very professional and kept me informed throughout the experience.

– Ralph T.
  Haleyville, AL

5/13/20 – Excellent service with recent oil change, was in and out in 30 minutes. This included oil change, tire rotation, checking all fluids, filters, etc. Service workers always friendly and efficient.

– Susan R.
  Rogersville, AL

5/11/20 – I arrived earlier than my appointment and was taken straight in. Everyone was very professional and my work was performed on time. Will definitely recommend Long-Lewis Quick Lane to friends and family.

– Mary R.
  Cherokee, AL

5/11/20 – Friendly and speedy service. I was informed that everything on the truck was in good shape. I was shown my air filter and was recommended that it be replaced and I agreed. It was replaced.

– Steve S.
  Tuscumbia, AL

5/8/20 – Fast service and very good, honest, intelligent and hard working men and women who made everyone who came through their top priority. You will have a customer in me always.

– Haley V.
  Russellville, AL

5/8/20 – I really like how thoroughly my vehicle is looked at, y’all do very good work for a very reasonable price. Really like Chris as our Service Manager. He takes very good care of this customer.

– Tim T.
  Florence, AL

5/5/20 – I came in just a few minutes before closing with a problem and they took care of it quickly and professionally.

– Thomas T.
  Phil Campbell, AL

5/4/20 – Everything was great the lady at the service department Amber Johnson took good care of everything I needed. I didn’t have any problems at all.

– John B.
  Muscle Shoals, AL

5/4/20 – Did not have to wait long. Service crew was very polite and efficient. The experience could not have been better!

– Cindy W.
  Killen, AL

5/1/20 – My recent service was made easy by the staff at Long-Lewis Muscle Shoals. I was hesitant to book the service during the COVID-19 pandemic, but the workers made it seamless and limited contact. They were efficient and courteous.

– James S.
  Russellville, AL

4/29/20 – My technician was very knowledgeable and very considerate of my time. I waited for him to check my car, he had me ready to go in a very timely manner. He then explained what the issue was and that it had been repaired.

– Shelia F.
  Tuscumbia, AL

4/29/20 – Your staff was very open and easy to talk to about the matters concerning my vehicle and they were very helpful and prompt about getting my truck up and running for me. I couldn’t ask for better service anywhere.

– Kelly B.
  Russellville, AL

4/27/20 – Amber in the service department was very easy to deal with. She communicated what was going on with my car often, always called me back quickly when I left a message, and she set me up with a loaner vehicle to use while mine was being fixed. All I could ask for.

– Kevin G.
  Athens, AL

4/27/20 – Everything was handled great… were very professional and got me through in just few hours… Thank you!

– Diane M.
  Killen, AL

4/27/20 – Make you feel at home. Chris, service rep. is great. Ask all about your needs, very friendly, really cares. Mechanics are great and spot on and informed me all about my truck. Great job.

– Gary S.
  Loretta, TN

4/24/20 – I came to the Muscle Shoals location right at 7am on April 21st because my car light said “transmission at fault service now”, they immediately called rental, got me in a car so I could go to work. Cory called me that day to let me know it was my TCM and my clutch that had issues and would have the parts in by the next morning. Cory called me Wednesday to let me know the parts were in and it would be a few hours before my car was ready. I was in and out of there with no issues and no worry in two days. It was such a smooth process and I really appreciate Cory keeping me updated on my car. Thank you so much everyone at Long-Lewis in Muscle Shoals!

– Sashera P.
  Florence, AL

4/20/20 – Kevin Ragen did an outstanding job taking care of me. He always kept me up to date on what was happening and what to expect. Made sure proper precautions were taken during this COVID-19 pandemic. Outstanding customer service!

– Kyle F.
  Killen, AL

4/20/20 – My experience at Ford quick lane was excellent. My car had several little things that needed attention. I had a nail in my tire, and my brake light kept coming on with no sign of the parking light being out. With further investigation, they found the problem with the light and got it changed out in no time. I appreciated the efficiency!

– Laura T.
  Florence, AL

4/20/20 – A part had to be ordered and everything was explained to me promptly. Amber had great communication with me daily with updates. I am very pleased with my experience. Very professional and a great team to work with! They may the entire experience go smoothly.

– Matthew G.
  Florence, AL

4/16/20 – They were very informative and went above and beyond to not only let me know what was wrong with my car, to researching and explaining my options to me in depth.

– Molly M.
  Russellville, AL

4/13/20 – They took care of my car and provided me with a rental car to get around town until mine was fixed. Their communication was clear and timely. Great job!

– Kristan W.
  Muscle Shoals, AL

4/13/20 – I really appreciated how friendly the staff was and how easy they made the process of getting my car serviced. I had been putting off getting the car serviced because I thought it would be a hassle but they made it incredibly easy.

– Michael H.
  Grand Blanc, MI

4/13/20 – Appreciated the health precautions taken as my vehicle was serviced during the COVID-19 pandemic. For example, I was met outside with social distancing maintained, protective covers were placed with the vehicle to limit contact on surfaces (for the employees) and then when service was completed, my vehicle was “sprayed” with what I believe was an electrostatic spray or something comparable for my safety.

– Brandy M.
  Lawrenceburg, TN

4/10/20 – Service was quick, but also thorough. The service people there didn’t do anything without informing me first and didn’t pressure me to get any services I didn’t want. I didn’t have an appointment, yet they still squeezed me in and took excellent care of me. I would recommend them to anyone in a heartbeat.

– Kevin T.
  Muscle Shoals, AL

4/9/20 – I could not ask for better service. The whole team was very professional and are an asset to Ford Motor Company and Long-Lewis Ford of the Shoals.

– Johnny L.
  Sheffield, AL

4/3/20 – The staff at Long-Lewis of the Shoals was very professional and I am very satisfied with the service I received on my Ford Edge. The people working were very customer oriented and professional. The facilities were very nice and clean.

– Cynthia L.
  Huntsville, AL

4/2/20 – Service is always top notch at Long-Lewis. Service advisors are friendly and the service time is alway quick. They are pleasant to work with and they will have my business for years to come.

– Roger T.
  Trinity, AL

4/1/20 – The truck needed TSB work done that took approximately a week to fix. Corey kept me updated on the progress and was very courteous and professional.

– Mark S.
  Muscle Shoals, AL

3/31/20 – I appreciate the professionalism of both the service technician and the service manager. I also appreciate the honesty in offering me the most applicable pricing to my situation. In addition, the service technician saw that I had pulled over in the parking lot and was concerned enough to check on me to make sure that I/my vehicle was ok. This was at the end of his shift when he was probably heading to his own vehicle. That kindness is appreciate – especially in this time of COVID-19.

– Ann M.
  Russellville, AL

3/30/20 – My appointment was for 1:30 pm and they were ready for me. The young man was efficient and worked quickly and with experience. Sharon Goolsby greeted me and was friendly and courteous. Within fifteen minutes of my arrival, I was ready to go. Although I live in Florence, I prefer to go to the Muscle Shoals location.

– Barbara H.
  Florence, AL

3/27/20 – My truck repairs was scheduled, you repaired it while I was able to wait in your lounge, the repairs were made within the estimated time, the repairs were successful and I was totally satisfied with the whole experience. The young lady that handled my truck repairs was Amber Johnson….I was really impressed by the way she managed the repairs from scheduling to the end…..she represents your firm extremely well.

– Jeff B.
  Rogersville, AL

3/25/20 – Highly recommended this dealership, very professional, on schedule and very organized, I feel blessed to have them here in Florence area.

– Adrian C.
  Florence, AL

3/24/20 – Quicklane had to order two tires for my vehicle. Service advisor Tim Fields kept me updated throughout the process and my vehicle was ready when they said it would be.

– Charles H.
  Sheffield, AL

3/24/20 – I’ve always had good service at Lincoln of the Shoals. Quentin was great to work with. Kept me up to date with every step of the process. Will be back for my next Lincoln purchase.

– Liz R.
  Guin, AL

3/23/20 – Customer service was awesome! Brandon made sure everything was taken care of and kept me informed every step of the way!

– Emily E.
  Russellville, AL

3/18/20 – The primary service advisor helping me with my vehicle was called away on a family emergency. The other service advisors did a good job keeping me updated on the progress of repairs to my vehicle.

– Charles H.
  Sheffield, AL

3/17/20 – Love the email to tell me which one my appointment was at. Went next door, ate lunch and it was finished. Fast friendly service!

– Janet B.
  Red Bay, AL

3/16/20 – You couldn’t ask for a better Quick Lane team. The service advisor, Robin Darby, is the absolute best. I was in and out with zero issues.

– Steven D.
  Florence, AL

3/16/20 – Everything went well. I can’t think of anything to improve on. Very nice people with excellent skills!

– Robert B.
  Town Creek, AL

3/9/20 – Professional customer service and very friendly. Work was completed in a timely manner and was kept advised of the status. Thanks.

– Jonathan D.
  Florence, AL

3/6/20 – LaShundra was professional, communicated well and efficiently. She was great when dealing with this stressed out woman and didn’t lose her cool. She was calm and supportive and I felt reassured she was doing her best to help me with my truck issues. I felt like I could trust her.

– Steve W.
  Florence, AL

3/6/20 – Good service. I had lost maintenance book and staff helped me get another one immediately. Very satisfied.

– Dennis B.
  Florence, AL

3/5/20 – I received a rental to drive which really helped since the Explorer is our only vehicle.

– Bridget E.
  Killen, AL

3/4/20 – Dropped my Vehicle the day before the appointment, was called early afternoon that it was completed the day of the appointment. Great job!

– Jeffrey L.
  Tuscumbia, AL

3/4/20 – I didn’t have to wait. I was dropped off at work and then picked up when my car was ready. No complaints.

– Precilla R.
  Florence, AL

3/3/20 – Service advisor was very professional and courteous. Service was quick. We were out two minutes after our actual appointment time. Thank you!

– Curtis M.
  Lawrenceburg, TN

3/2/20 – Right on time; good communication; polite; easy to process in and out. Can’t think of any improvements.

– Ross H.
  Killen, AL

2/27/20 – Long-Lewis is great I have bought my last 3 Lincoln’s from them and only have them serviced by people who know what they are doing. I can call them and get my car in and out and it is always done right.

– Stacy T.
  Florence, AL

2/24/20 – I was over the pit at my appointment time and the service was completed quickly.

– Charles H.
  Sheffield, AL

2/17/20 – Everything went very well. Waited comfortably and had a coffee and before I knew it I was on my way. Everyone was pleasant and my experience will definitely be passed along to others. Keep up the great work.

– Rose S.
  Florence, AL

2/10/20 – I was experiencing a problem with my key/starting process. The techs quickly identified what needed to be done to correct my problem. I needed a replacement key. They reprogrammed my replacement key and the original working key. I left with two working keys. The process was simple and a reasonable price.

– William R.
  Florence, AL

2/10/20 – The customer service was very good. We were kept informed throughout the repair of the progress, and how much longer it should take.

– Timothy C.
  Ethridge, TN

2/6/20 – I always have chosen Long-Lewis for service. It is a few miles away from home, but the trip is worth it. I am handicapped and I like the fact that I don’t have to leave my car for services. I have always been treated with greatest of care.

– Shirley S.
  Hamilton, AL

2/3/20 – I was impressed that records were checked to see if I actually needed to have an oil change at this time. I just recently purchased this car from Long-Lewis and was going by the sticker on the car. After checking it was determined that I most likely could go a couple thousand miles more before having the service. I elected to have the service anyway but appreciated a dealer that would not push for a service that was not required at that time. Thanks for being honest!

– James J.
  Florence, AL

2/3/20 – Everything went very well. Had a little wait, but not that long. Robbie was very polite and took me in and they did what they had too.

– Linda A.
  Muscle Shoals, AL

2/3/20 – My truck was taken at the appointment time and I felt like the whole process was done in a timely manner. The lady at the desk was very pleasant and helpful.

– Clay H.
  Florence, AL

1/30/20 – I would be happy to recommend Long-Lewis Ford to anyone. My husband and I have always had good experiences with the Long-Lewis Ford sales agents and the service staff. We have purchased our vehicles from Long-Lewis Ford over the last several years and will continue to do so as long as we continue to have good luck with what we get. Thank you.

– Sandra T.
  Tuscumbia, AL

1/29/20 – It was a great experience. That answered all of my questions. Took about 20 minutes to get my oil changed and tires rotated. Also received a free car wash.

– Peter R.
  Florence, AL

1/28/20 – Service was extremely good and Service Department was very customer service oriented.

– Russ T.
  Tuscumbia, AL

1/28/20 – This department is “second to none”. I would recommend no one other than Long-Lewis!

– Erica T.
  Florence, AL

1/27/20 – We are always pleased with the care we receive from Long-Lewis service department. It is probably the main reason that we continue to purchase our vehicles from them.

– Lisa T.
  Russellville, AL

1/24/20 – Great communication. Completed the work just when they said they would. Great workmanship in completing the job.

– David B.
  Muscle Shoals, AL

1/21/20 – Service and communication were both great and my vehicle was ready in a timely manner. Thank you so much.

– Kelly B.
  Russellville, AL

1/20/20 – I had a service appointment and was greeted and taken care of as soon as I walked in. I was greeted and asked if I needed anything by every employee that walked by. It took no time at all and they had me and my car back on the road in no time at all.

– Kevin T.
  Muscle Shoals, AL

1/20/20 – Easy service, easy valet as was promised. Which in other luxury car dealerships in Huntsville was promised but not delivered. Will likely continue using Long-Lewis.

– Robert B.
  Florence, AL

1/17/20 – Long-Lewis always does a good job on getting me in the service department and oil change they are a wonderful bunch and always treat you like family.

– James H.
  Savannah, TN

1/17/20 – Great service and great experience with the Express Oil change and other services provided. Great customer service rep and technician. Overall would recommend this to all friends whether they were Lincoln car owners or otherwise.

– Stephen H.
  Florence, AL

1/15/20 – My time is valuable. I really like Long-Lewis Ford’s appointment scheduling process. They have always kept my appointments on time.

– Bradley G.
  Athens, AL

1/15/20 – I am pleased at Long-Lewis for their Service and Commitment. Robin, Sharon, Tim, Carla and the rest of the crew always take care of my wife’s car. Thanks guys and gals for being a great TEAM!

– Jason J.
  Lexington, AL

1/13/20 – Couldn’t be improved. The staff was most willing to get my vehicle fixed to make sure no more problems since it was taken back in and all we went through, I have to admit they were great in making sure all was good and keeping me posted on the outcome and details of what was having to be done and how long it would take. I will continue to make Long-Lewis Ford Muscle Shoals AL my dealership.

– Pamela R.
  Town Creek, AL

1/8/20 – I always have a great experience at Long-Lewis. The staff is friendly and knowledgeable. I have the upmost confidence in them!

– Ray Y.
  Jasper, AL

1/7/20 – They found both my air filter and cabin air filter to have been in a condition other then what it should be for a 2019 car in 2019. Many places would have skipping the check cause it’s a new car. Thankful for them following through, and finding an issue early.

– Jeremiah S.
  Sheffield, AL

1/1/20 – Everyone was so nice to me. they got me fixed up in the time they said that it would take.

– Brenda I.
  Tuscumbia, AL

12/30/19 – My vehicle was ready ahead of schedule. Everyone I had any dealings with in the service department was extremely friendly. You don’t have to change a thing.

– Alexander H.
  Tuscumbia, AL

12/23/19 – I drive from TN to AL for the service and the people. You just can’t get better.

– Kathleen T.
  Waynesboro, TN

12/23/19 – Everything went well. Appointment was on time. Was in and out in a timely manner.

– Carl W.
  Florence, AL

12/23/19 – Sharon is always kind and answers all of my questions. She helped me with prices for tires since my car’s tires will need to be replaced by spring.

– Martha E.
  Muscle Shoals, AL

12/19/19 – Everything was great super nice people was a recall went faster then thought and we are happy ford customers thank you so much.

– Cara B.
  Tuscumbia, AL

12/19/19 – The guys were great and made sure I was happy with what they done on the truck. I do like how it seems like it’s the same guy who works on it when I bring it in because he knows the truck.

– William M.
  Sheffield, AL

12/19/19 – Everything went perfectly and I attribute it to Amber that works in the service department. We had an outside mirror replaced, a recall completed, the oil changed and checked for a leak all in one day. Amber scheduled all the services for us and just as she promised, everything was finished in one day. She handled all of our needs in a pleasant, professional way. If we ever have to deal with the service department again, I will definitely ask for Amber. She is amazing!!

– Charles R.
  Russellville, AL

12/18/19 – My service experience was great. My service agent did a wonderful job telling me what was wrong with the vehicle plus what it needed. Just wished that it was under warranty but still gave me a small discount. Thanks!

– Thomas C.
  Muscle Shoals, AL

12/18/19 – My service representative Corey did an excellent job of assisting me concerning the manufacturing defects and or design defects with my vehicle.

– Jonathan L.
  Haleyville, AL

12/18/19 – Very fast, kind and efficient. Thank you guys for always taking care of us!

– Tamara G.
  Florence, AL

12/16/19 – They were very timely in getting it done and very friendly and very helpful. Worked with me to make sure I was a satisfied customer.

– Steven P.
  Tuscumbia, AL

12/16/19 – Told us exactly what they were doing and how long it would take. Sent text updates through out the day and called to let us know it was ready to go.

– Alan M.
  Phil Campbell, AL

12/16/19 – Florence’s service team was very helpful and kept me informed with everything that was going on.

– Makenzie W.
  Sheffield, AL

12/11/19 – It was a very easy experience. It didn’t take long and everyone was very friendly and walked me through the process.

– Michael M.
  Russellville, AL

12/9/19 – Brittney did a great job on getting the rails replaced on the top of my Explorer and was great on making sure the parts and tool were available when I brought my vehicle in.

– David C.
  Florence, AL

12/9/19 – Tim and Andre are awesome! I was in and out in less than 30 minutes!

– Morgan R.
  Muscle Shoals, AL

12/6/19 – Excellent customer service. Answered all questions and I was done within an hour from my scheduled service time.

– Michael W.
  Florence, AL

12/6/19 – My family has always received excellent service from Long Lewis Ford in Muscle Shoals. Each and every person from sales to service is so wonderful to deal with.

– Marietta J.
  Russellville, AL

12/6/19 – They got me in a few minutes before my appointment time. They did a good job of rotating my tires and changing the oil. I was in and out in no time. The same crew has been there for a while, which is good.

– Curtis A.
  Tuscumbia, AL

12/2/19 – I don’t believe anything could be approved! Great Service department and service team! Fast, Easy, and very professional! Great Job Long-Lewis!

– Chuck G.
  Tuscumbia, AL

11/29/19 – Everything went extremely well. Our car was taken in at the appointed time and we had nothing but prompt, courteous service.

– Avery F.
  Killen, AL

11/26/19 – Great experience. Valet driver was very nice. Everyone at the service department was nice. The fact that I had a complimentary car to drive removed the stress of my vehicle being in shop.

– Steve H.
  Russellville, AL

11/22/19 – Chris is always great….get fast service and he always suggests any services I may need. He has helped to keep my truck in great shape.

– Tim T.
  Florence, AL

11/19/19 – I recently moved to Muscle Shoals from another state and had been doing business with the same Ford dealer for over 30 years. When my truck needed service I took it to Long-Lewis. My truck was expertly repaired in a very reasonable amount of time and I feel confident in doing business with them in the future.

– James E.
  Muscle Shoals, AL

11/18/19 – I had a great experience at the ford dealership in Florence, AL they know how to change your oil and make sure all your questions are answered.

– Heather C.
  Tuscumbia, AL

11/18/19 – The Quick Lane in Muscle Shoals is awesome! All of the employees are so helpful and friendly!

– Nina G.
  Florence, AL

11/18/19 – Everything went well, we had our vehicle serviced by appointment, within 5 minutes of arrival our vehicle was pulled into the service area and the work was finished in a timely manner.

– Richard R.
  Florence, AL

11/13/19 – I usually make an appointment, but this time I did not. I only had to wait about 30 minutes for my turn and the service was excellent.

– Susan R.
  Rogersville, AL

11/13/19 – Chris was great! He always makes you feel welcome, very informative, and make you feel like your well taken care of. Keeps you up on your needs for our Escape to keep it in top notch mechanically sound, so there are no worries. The mechanics are great. Thank you Long-Lewis.

– Gary S.
  Loretto, TN

11/13/19 – Kevin was great. Made sure I was taken care of as well as keeping me informed of the status of my vehicle during the repair.

– Molly R.
  Florence, AL

11/12/19 – I had to wait a little longer than normal for my oil change account the technician was having trouble with the truck ahead of me. When the technician pulled me over the pit he apologized for my wait and told me the truck ahead of me had after market tires and wheels and they were difficult in rotating. I told the guy that everything was fine and that I appreciated him telling me what happened. There is not many people that would have taken the time to tell me that, GOOD JOB.

– William U.
  Florence, AL

11/6/19 – Every thing went great, they got us in right on time, and did a great job at servicing the vehicle and getting us out in a fast, timely manner!

– Tim H.
  Hackleburg, AL

11/4/19 – They had trouble getting the part from another location so I was there for a long, long time. When they got the part everything went good. They actually discounted my service bill. I was very happy with the way I was treated and the attention they gave me on the delay.

– John C.
  Florence, AL

10/30/19 – Staff is friendly and explains all the things you need and they do. Always trust Long-Lewis of the Shoals and Florence.

– Gayle C.
  Counce, TN

10/25/19 – Scheduling was quick and easy over the phone. I was able to get the time I wanted and my service was quick when I arrived. Everything was great. Thanks!

– Kenneth H.
  Florence, AL

10/22/19 – Long-Lewis Quick Lane employees are top notch! When my car is being serviced, I know I’m always in good hands. They go above and beyond for customers!

– Kylie P.
  Hillsboro, AL

10/21/19 – I was very pleased with the ease of the experience. It was quick and I never had to leave my vehicle. I was very pleased with the service.

– Lisa N.
  Cherokee, AL

10/21/19 – The service was excellent. My low tire pressure lite was on. The tech went the extra mile in fixing the problem and I was on my way. Good job!!

– Mary Jean L.
  Florence, AL

10/21/19 – Discussed future oil change intervals and maintenance. Also got a printed copy of the maintenance that was done at the dealership and that any changes were noted. One key thing about my maintenance is the location is close to my house and place of employment.

– David C.
  Florence, AL

10/18/19 – Being able to schedule a appointment and given a lane to arrive at was good. I greeted when minutes of pulling up. My vehicle was serviced very quickly. GOOD JOB!!

– Randy S.
  Florence, AL

10/18/19 – Whenever I come to Long Lewis Ford, no matter the service needed, I always receive excellent customer service. The team goes over and beyond to provide services that I need with excellence.

– Suzanne F.
  Moulton, AL

10/15/19 – The personnel were pleasant to deal with and very professional. They answered all my questions regarding synthetic oil for an older vehicle that I own.

– Rex L.
  Golden, MS

10/14/19 – We did not have to wait any length of time for our scheduled appointment. Service personnel listened to our requests and fulfilled them to our satisfaction.

– David H.
  Florence, AL

10/2/19 – Long-Lewis Ford was very organized when I arrived for my repair work. They took my vehicle back immediately and logged me in as a customer. They directed me to the customer lounge and told me the vehicle would be ready in one hour. The customer lounge was nicely decorated and had drinks and snacks for the customer. The repair took almost an hour and the service manager came in and handed me my keys and directed me to my vehicle. A very nice and comfortable experience.

– Charlie O.
  Florence, AL

9/19/19 – Probably THE BEST service I have EVER had at any Ford Dealership across the USA. Other dealers could learn from this dealership!

– Michael W.
  Buena Vista, CO

9/16/19 – My service advisor, I think his name was Cody, was awesome from start to finish and made me feel welcome. Best experience ever.

– Bengy S.
  Muscle Shoals, AL

9/16/19 – Everything was perfect! Appointments set, issue repaired, courteous staff, Lincoln rental! I wouldn’t think to take my vehicle anywhere else!

– Christina C.
  Tuscumbia, AL

9/16/19 – I was visiting from Florida and my F150 started making a noise. I had to leave in the next couple of days and they were gracious enough to work me in the next day and fix the problem! Friendliest staff and best dealership I have been in!

– Ricky T.
  Port Charlotte, FL

9/13/19 – This is the only place I have taken my ‘13 CMax, so for six years they have always been courteous and quickly had me back on the road. No complaints!

– Sandra F.
  Lexington, AL

9/12/19 – Everything was great from the sales to the technicians. I was pleased with how nice I was treated at my visit. I will definitely come and use them again bc the work was great and the gentlemen that explained everything to me was great.

– Jessica G.
 Tuscumbia, AL

9/10/19 – We have had an on going problem with my explorer, but the service manager and service department went above and beyond to make sure to get it fixed and to take care of us!

– Bobby B.
  Trinity, AL

9/9/19 – Our whole experience has been exceptionally awesome!!! We absolutely love everyone we have dealt with thus far!!! Thank you to everyone for your awesome customer service and professionalism!!!

– Brian M.
  Tuscumbia, AL

9/2/19 – Everything was great. It’s nice to know when a young female takes her car in they treated her with respect. Especially the way she said her breaks sounded. They quickly checked her car out and called her to let her know what needed to be done.

– Matthew R.
  Tuscumbia, AL

8/29/19 – I was able to receive a car to drive to a doctors appointment in Birmingham which was extremely important. The ease of exchanging the cars was excellent! Long-Lewis is the only local dealer I trust and Gordon Frost is a sweetheart!

– Sherry M.
 Sheffield, AL

8/28/19 – I called and asked for service on the same day and was able to get in right after work. I also got in and out very quickly.

– Jonathan E. 
  Killen, AL

8/23/19 – Everything was very prompt and professional with my visit. There was no waiting time to start my service and it was completed in a quick and professional manner.

– Kenneth F. 
  Florence, AL

8/19/19 – LLF did a great job seeing to working around my schedule for the day. It was a great help to take the worry of my car repaired, and allow me to deal with my job.

– Glenn W.
  Killen, AL

8/19/19 – Even though I did not have an appointment for my oil change they still worked me in at an adequate time. I appreciate all that Long-Lewis does me and my family! Such a pleasure to work with. We never look at cars anywhere else now because of the services you provide.

– Don M.
  Sheffield, AL

8/16/19 – The gentleman who took care of my service was professional, courteous and helpful. I was impressed at how quickly everything was taken care of. By the way, I love my FLEX.

– Lynda H.
  Florence, AL

8/15/19 – We couldn’t get an appointment until Aug. 27, but you sometimes could work the car in if we brought it down and left it, so we did and you got it in that same day. You had the part and were able to fix it. We appreciated that.

– Edward K.
  Muscle Shoals, AL

8/12/19 – The service people are very friendly. They did a good job putting on new tires and aligning them. Glad they have free cold drinks due to it being so hot. Would really love it if they provided diet drinks.

– Cindy W.
  Killen, AL

8/12/19 – The dealership took the time to go over my vehicle thoroughly. My daughter is leaving for Georgia and it was very important that they check the car out. Everyone did an excellent job but pointing out some areas of concern. I appreciate the work that they did it would deathly be back in a couple weeks for the brakes. Thank you Isaac, Chris, and Kevin.

– Jason J.
  Lexington, AL

8/12/19 – The time that it took to complete the service was very good. There was no wait time, pulled right in and service was done very quick.

– Pamela B.
  Lawrenceburg, TN

8/12/19 – Everything went well! The over all experience was great! Everyone was very polite! Lisa Tubbs went above and beyond to help us!

– Adam W.
  Tuscumbia, AL

8/12/19 – Chris Thigpen took great care of my concern. I don’t drive very much but I service my car every six months and I always use Long-Lewis. The Team at Long-Lewis is super friendly and they do a great job.

– Yvonne P.
  Lexington, AL

8/8/19 – I was immediately served and I also needed my phone synced to my car. They directed me to the person to do it and he came right out and took care of it.

– Dorothy O.
  Muscle Shoals, AL

8/7/19 – The technician is very thorough about every detail of the service. Also the manager makes sure that your pleased with every aspect of the service.

– Brian T.
  Muscle Shoals, AL

8/6/19 – Used online system to make appointment. Confirmation process excellent. Immediate greeting upon arrival & service began exactly on time.

– David P.
  Gardendale, AL

8/6/19 – Very satisfied with the service at Long-Lewis, they also noticed that my car needed an alignment and I appreciate the heads up since this will prolong the life of my tires.

– Susan R.
  Rogersville, AL

8/5/19 – Went in for recall and regular maintenance service. Work was very performed in a very timely and professional manner. Service personnel were very professional, courteous, and friendly manner. Very happy with the service experience.

– Tommy H.
  Florence, AL

8/1/19 – The attendant was very helpful and courteous as he collected my information and promised to give me a call as soon as they identified the problem.

– Michael R.
  Tuscumbia, AL

7/31/19 – Outstanding Service Department I appreciated the fact that I was taken care of by an especially competent female employee. She took the time to explained all the charges. The hostess in the waiting room was very pleasant and knowledgeable as well. Her public relations skills were outstanding. That’s why I bought a Ford Service Department is the best.

– Elaine A.
  Florence, AL

7/16/19 – Chris Thigpen and his crew really do a great job getting your vehicle serviced in a timely manner. I highly recommend them.

– Leslie F.
  Lexington, AL

7/15/19 – I appreciate the fast, professional service I received. I had a 7am appt but everyone was still upbeat and ready to go. I had to go and be done to head to work. That was no problem. I was in and out in a little less than 30 min. Everyone was fantastic!

– Lacey M.
  Leighton, AL

7/12/19 – Austin Kerr, Tony Lindsey, Jared Scott all took great care of me in the completion of the service of my truck. Everyone communicated with me throughout the process, and I was very please with the service I was given. Great teamwork!

– Blake S.
  Florence, AL

7/9/19 – I arrived a little earlier than my appointment time and was taken in almost immediately. Service was done very efficiently and I was on my way sooner than expected.

– Christopher M.
  Florence, AL

7/9/19 – Great service and good old southern hospitality combined with great prices. You just can’t do much better than that. Thanks Long-Lewis Ford.

– Richard Y.
  Muscle Shoals, AL

7/1/19 – Call to get appointment went out her way to get us in right away due to brakes on my car. Service tech was very knowledgeable of problem.

– Phillip M.
  Decatur, AL

6/28/19 – My Quick Lane scheduled appointment was right on time. The technician completed the serving in a timely manner and everyone was very professional and friendly.

– Jerry F.
  Florence, AL

6/18/19 – Customer service is what sold us into becoming long time Long-Lewis customers. There was a period of time in the last year or so we did not enjoy the Quick Lane experience because it seemed to have become inconvenient (with the inability to just pop in for an oil change while you were out and about) and more sales driven (a particular pushy employee who seemed to try and find things to sell you) but this last appointment felt like the old Long-Lewis. The one that made the customer seem like extended family. Glad to see the “kinks” worked out.

– Sheryl P.
  Russellville, AL

6/11/19 – They always treat me with respect and listen to what I want . They go out of there way to make me happy. They are a great place to do business with. They have always handled everything after the sale.

– Richard B.
  Savannah, TN

6/10/19 – Everyone was very nice and made sure while you were waiting that you were ok and checked to see if I needed anything. It was a very nice experience.

– Lorrie C.
  Athens, AL

6/10/19 – I appreciate the quick and easy way to get your vehicle serviced and Long-Lewis is the place to go. The waiting was no problem, they all did an exceptional job on my truck.

– Glenda H.
  Lusby, MD

6/4/19 – Quick Lane in Florence is always a pleasure to visit. The technicians and service writer are always friendly, efficient, and have kept my Excursion in top condition for over 330,000 miles. They have helped me head off problems many times, and I appreciate the level of service I receive.

– Christopher M.
   Florence, AL

5/31/19 – Technicians started the maintenance services on my Ford Mustang on time, and completed the services in a timely fashion. Communication during this time period was straight forward and explanations were clear. Overall, it was a great experience.

– Gary M.
  Florence, AL

5/24/19 – I recommend Long-Lewis Quick Lane. An easy way to get your vehicle serviced and stay in your vehicle. If you have an appointment it is very fast!

– Gayle C.
  Counce, TN

5/20/19 – This has been my first Lincoln and my first experience with Long-Lewis. They have been super accommodating. It reminds me of the service people used to give years ago.

– Vada B.
  Waynesboro, TN

4/10/19 – Excellent service as always. I have been using this service for 5 years with no complaints, friendly, helpful staff and lean environment.

– Steve S.
  Tuscumbia, AL

4/9/19 – Long-Lewis of the Shoals is a very customer-focused organization that I trust with my vehicles and my business. So much so that I have led other members of my family to Long-Lewis for service as well as vehicle purchase. For me they live the saying, “I got this!”

– William O.
  Muscle Shoals, AL

4/8/19 – I arrived for my appointment. I only waited for a few minutes until they took my truck back. I waited in a nice break room with fresh coffee and snacks. Young man came and told me my truck was ready and they had taken care problem. From the beginning, I was treated with courtesy and my truck was taken care of. I left a very satisfied customer.

– Harry W.
  Sheffield, AL

3/28/19 – The staff was willing to listen to my issues about a possible other problem and took time to address my concerns. Very attentive and helpful. Very professional and courteous. Nothing was needed to be improved on this visit

– Rhonda K.
  Muscle Shoals, AL

3/27/19 – The staff was waiting when I arrived for my appointment and the service went smoothly. I’m very pleased with the service and will be back.

– Preston P.
  Russellville, AL

3/19/19 – We were able to get an appointment same day we called. When we arrived we were greeted in just a few minutes and drove inside the building and they began our oil change. Great service!

– Willard N.
  Town Creek, AL

3/15/19 – They serviced my vehicle quickly and recommended a service that helped fix a nagging issue with my cooling fan coming on. As always, I appreciated the courtesy shuttle taking me to work and picking me back up so that I didn’t have to be inconvenienced. Everyone at Long-Lewis was friendly, helpful, and appreciated my time. Always a pleasant experience!

– Jonathan E.
  Phil Campbell, AL

3/11/19 – I had an appointment and was taken in on time and oil change and rotation completed within 30 minutes or less.

– Jonathan D.
  Florence, AL

3/4/19 – Long-Lewis has their own little town/community over in Muscle Shoals…even a cafeteria on property! The people are all very friendly & seem to really care about their customers. I’ve never been treated unfairly in my 3 years as a customer & don’t ever expect to be.

– Linda C.
  Florence, AL

3/1/19 – Long-Lewis in Muscle Shoals Service Department is always helpful and knowledgeable . The short wait time is always a plus. We always recommend this site to our friends.

– Jack B.
  Killen, AL

2/27/19 – The service was excellent and Sharon was great. We are new to the area and we were referred by our son. Comfortable waiting room and pleasant employees.

– Craig W.
  Florence, AL

2/27/19 – From the service department to the rental car department, everyone was friendly, courteous, prompt & professional. Completely satisfied.

– Darlene M.
  Muscle Shoals, AL

2/27/19 – Top notch customer service! As always this staff goes beyond and above the call of duty to resolve my issues in a timely manner! Very friendly and honest! I make the drive from Huntsville, despite having purchased my Explorer in Huntsville. It’s worth the drive!

– Mike H.
  Owens Cross Roads, AL

2/25/19 – They did a great job on my car. I really appreciate how nice everyone treated me . The shuttle was a life saver for me. Thank you very much.

– Frances P.
  Florence, AL

2/11/19 – I was very satisfied with the diligently of the auto staff, they took care of my issues. The team located in the Muscle Shoals location does a fantastic job, and I’d always very courteous.

– Melinda M.
  Killen, AL

2/8/19 – I liked that I didn’t have to wait at all. I arrived a little early for my appointment, but they got to me right away. Everyone was very friendly and answered any questions I had. I was very pleased with the service.

– Amber H.
  Florence, AL

2/6/19 – Absolutely the best group of people and best dealership I’ve ever encountered! I have always been taken care of and all of my requests have always been fulfilled! This is my first Ford and I will definitely do business with Long-Lewis in Muscle Shoals, AL from now on! Grade A+!

– Blake T.
  Vina, AL

1/31/19 – We love Long-Lewis and will continue to do business with them. They are honest and reliable. They will take care of you at the sell and through the life of your vehicle. They are a one of a kind car dealer.

– Roger T.
  Madison, AL

1/30/19 – Kevin Ragen does an excellent job at the Florence location service department. I had an early morning appointment to have some medical test ran, so I had to drop my truck off right at opening time. Kevin offered to get me a ride with the shuttle service, but I had already made arrangements to be picked up. He had all three recalls completed, and ready for me to pick up not long after I was finished at doctor.

– Tina B.
  Rogersville, AL

1/30/19 – You can count on getting your vehicle serviced to the fullest degree! Even if you have a issue, be rest assured that if you mention what’s wrong it will be straightened out to your satisfaction.

– Michael H.
  Florence, AL

1/21/19 – Everything went very good and I have no recommendations for improvement. Good service, good coffee and friendly people. My kind of place.

– Danny H.
  Florence, AL

1/21/19 – Everything went well! I came in for some recall work and this was the first time all the parts were available so they corrected the issue at that time. I’m very pleased with my Ford and the dealership. So pleased in fact all we own are Fords. That’s 5 Fords in this family.

– Donald H.
  Russellville, AL

1/21/19 – The service techs are always kind and respectful. If they see any problems you are not aware of they let you know immediately.

– Thenia A.
  Florence, AL

1/8/19 – The guys in the shop were very friendly and answered all of my questions. They explained things about my edge that sales guys couldn’t! Awesome experience!! Every dealer should have a Quick Lane like this!!

– Robbie W.
  Foley, AL

12/31/18 – The employees are very friendly and efficient. They started to work on my vehicle at my appointment time. Then, they called me as soon as my repair was finished (record time) and I picked up my car. I am very happy.

– Linda T.
  Sheffield, AL

12/25/18 – Technician discovered an additional issue that needed to be addressed. They were proactive in getting it corrected and provided a vehicle for me until the parts arrived. Even though this is included under my warranty, they worked hard to get my needs met and my vehicle repaired in a timely manner.

– James C.
  Florence, AL

12/24/18 – Excellent experience! The service advisor did a great job! I will always tell people that Long-Lewis is a great place to do business with.

– Bryan S.
  Rogersville, AL

12/19/18 – I appreciate the prompt manner in which my auto service needs were met. Everyone was polite and professional. I recommend using the Long-Lewis Ford of the Shoals Quick Lane as an option to meeting your automobile service needs.

– Jerry F.
  Florence, AL

12/18/18 – I had same day service which I was surprised that it went so quickly and allowed me to not have to be without my mustang. I was pleased from the time I entered until I picked up my mustang later in day.

– Janet S.
  Florence, AL

12/17/18 – I have always received great service from Long-Lewis from receptionist, salesman, finance department, service department or anyone I have ever spoken with. I tell everyone to go there. Professional service with a smile seems to be their motto.

– Linda W.
  Trinity, AL

12/7/18 – Staff identified that a brake pad had been improperly installed at my last visit and brake pads were replaced at no cost to me. This was performed once it was identified without having to wait or come back later.

– Robin V.
  Tuscumbia, AL

12/4/18 – The battery went out on my car and it can only.be replaced by a professional. They got me in on the same day so I didn’t have to be without my car. I really appreciated that type of service!

– Rhonda A.
  Killen, AL

12/3/18 – They got us in in a timely manner and were very courteous. We are well pleased with their professionalism. I highly recommend them.

– Steven P.
  Spruce Pine, AL

11/14/18 – They did exactly what they said they would do in the amount of time they said it would take. Martin and Denny took very good care of me and my vehicle.

– Danny S.
  Florence, AL

11/8/18 – Long-Lewis always treats my car like their own and it’s always fixed right the first time on time. The tech that works on it always knows what’s wrong with it and gets it handled as good as I would.

– Chaton W.
  Waterloo, AL

10/29/18 – Quick Lane personnel encouraged me to make an appointment for quicker service and I am glad that I did! The staff is friendly and very efficient! I will continue to do business and service my vehicle with Long-Lewis!

– Robert B.
  Florence, AL

10/26/18 – Everything this company does is first class! I will continue to do business with Long-Lewis and the excellent team they have!

– Walter D.
  Lawrenceburg, TN

10/17/18 – Everyone was very helpful and courteous. I was very pleased with the service provided. Thank you Long-Lewis!

– Mitzi M.
  Muscle Shoals, AL

10/9/18 – The employees at Long-Lewis are friendly, courteous, and knowledgeable! The service department genuinely seemed to care about the concerns that I had in regard to my vehicle and they got the problems taken care of in a timely manner!

– Anna W.
  Muscle Shoals, AL

10/4/18 – I had an appointment at 9am, I got there around 8:40 and I was in and out before 9:30. The entire service staff was very friendly and professional! Great place to have your car worked on. Long-Lewis is the reason i choose to drive to Alabama from Tennessee to have my vehicles repaired!

– John H.
  Lawrenceburg, TN

9/26/18 – The employees at Long-Lewis are professional and courteous, they constantly ask if I need anything. It is a great place to do business if you are looking for a new vehicle with a great service department that you can rely on!

– William A.
  Guin, AL

9/24/18 – The technician that did the servicing on my vehicle was quick  and was very nice! The vehicle that was in front of me had a few unforeseen issues that led to my vehicle being a little late to get worked on. But, the best part of my day is when they debunked the issues with my vehicle, it all led to a dead rat in my air duct. It was very funny watching the technicians trying  to decide who was going to get it out. Thank you Long-Lewis for having such an amazing staff who is willing to do something that extreme for it’s customers.

– Kassie F.
  Muscle Shoals, AL

9/20/18 – I always have a good experience at Long-Lewis of the Shoals, especially when it comes to their Quick Change and Service. Everyone there is always friendly and they go above and beyond to help in any way they can.

– Zoe P.
  Florence, AL

9/12/18 – Long-Lewis was exceptional in how I was treated and their service was top notch! I highly recommend them to everyone!

– Ritchey M.
  Lawrenceburg, TN

9/7/18 – Long-Lewis is the only place I will take my truck to be serviced! The people are always quick to greet me and they continually make sure that the process goes as quickly as possible!

– Randall R.
  Muscle Shoals, AL

8/29/18 – Everything went very well! My problem was handled very quickly and everyone was very professional. I couldn’t have been treated any better!!!

– Farrell S.
  Muscle Shoals, AL

8/27/18 – I didn’t have an appointment to have my vehicle serviced. However, the Service Department immediately took my Lincoln to the Service area and began checking the tires and the routine maintenance I requested. Everyone was courteous and informative. As always, Long-Lewis is so respectful and kind to its customers. Thank you Long-Lewis!!!

– Roger B.
  Sheffield, AL

8/14/18 – Everything went smoothly and quickly. The man in the service department made sure I knew what was going on at all times. I love my Flex and am grateful to have a place where I can keep it in tip top shape! I use both Florence and Muscle Shoals Quick Lane and Auto Center! Both places have been easy to work with and very helpful!

– Lynda H.
  Florence, AL

8/13/18 – I was very impressed with the service! I had an appointment and I was taken on time and the job was finished in less than thirty minutes!

– Alan W.
  Muscle Shoals, AL

8/6/18 – The personnel in the service department are fast, friendly, and courteous! they are the reason that I will always bring my car back to Long-Lewis!

– Carl W.
  Florence, AL

8/3/18 – I just moved here and can’t say enough about the service of Long-Lewis of the Shoals! My whole experience at Long-Lewis was excellent! The entire staff was very friendly and made sure I knew exactly what to expect and what was going to happen to my vehicle while it was in the shop!

– Teresa S.
  Florence, AL

7/31/18 – Service personal were very friendly and did a great job of handling my service requests. I had an appointment and was taken in a few minutes before my appointment time!

– Jerlon F.
  Bankston, AL

7/30/18 – One of the top[ reasons I purchased my Ford Escape at Long-Lewis was due to it’s outstanding Service Department reputation! They are courteous, professional, and deliver what they promise!

– Eliane A.
  Florence, AL

7/25/18 – We love Long-Lewis Ford!!! We only lease and purchase our vehicles from them. Great staff throughout! and Great service!!

– Kimberly P.
  Florence, AL

7/23/18 – Everything went great, as always!!! They always do what they say they’re going to do, they always make sure to answer my questions and make me feel right at home.

– John C.
  Russellville, AL

7/19/18 – This dealership is the BEST!! The sales team are well informed, courteous, and respectful! No tricky or harsh sales gimmicks. I’m very happy with my experience at Long-Lewis. And for the service shop! They took me seriously, even though the problem was elusive!!! I love this dealership! They are fantastic all around!

– Lisa S.
  Cherokee, AL

7/16/18 – They got me in quickly without a scheduled appointment! I was VERY happy with everything that was done and how the service department told me what they had done!

– Leah Y.
  Spruce Pine, AL

7/13/18 – The service personnel are always very kind and friendly! They get the work done fast and explain what all they had done! They make you feel like it really does matter to them that I choose Long-Lewis Quick Lane! I would highly recommend the service to others! Most of all, I trust them with my car, and now-a-days that is very hard to come by!

– Maxine J.
  Leighton, AL

7/5/18 – This is a good place to go have work done. Friendly employees and the work was done relatively quick and the waiting lounge was very nice! I have had no problems and I would recommend this dealership for service!

– Randy G.
  Florence, AL

7/2/18 – They offered me something to drink while I was waiting, they got right to my vehicle when i arrived, and I never had to get out of my vehicle! They had everything in less than 30 minutes!!!

– Janice B.
  Florence, AL

6/22/18 – Long-Lewis Ford Lincoln is the ONLY place for service and for buying cars! They truly go above and beyond to take care of their customers!

– Jon W.
  Muscle Shoals, AL

6/20/18 – Being a service adviser myself, I was very pleased with my overall experience with the service department! Everything went very well! I dropped off my vehicle early that morning, and I was also late, but I was bot given a hard time about it and they gave me a ride to work and then offered to pick me up. I am very grateful for the work that Long-Lewis does!

– Jarvis C.
  Florence, AL

6/13/18 – Every person that we have dealt with has been very helpful!! This is the only dealership that I have really enjoyed dealing with! Everyone seems to go out of their way to help!

– John H.
  Winfield, AL

6/11/18 – I had a great experience with the service center!! They got my car finished in a timely manner and then they went over everything that was done to my vehicle and answered any questions that I had. Really nice and courteous people.!!

– Rita Y.
  Russellville, AL

6/1/18 – While bringing in my vehicle for service I observed someone new to LL who had come in for a routine oil change but was in the body shop area. The body shop person asked if he could help him with anything? The client said he was in for a routine oil change. Instead of the body shop person telling the client where to go to get the work done, he said, “come with me and I will take you to the right department.” I like that! Great folks at LL who take care of you, no matter what you need. Good people make great companies!

– William W.
  Tanner, AL

5/24/18 – The overall service was great! Setting up the appointment was very easy, and they brought my car outside of the service department for me as soon as it was done! Everything felt very personal!! Overall the experience I had here was great with great customer service!

– Carlee B
  Tuscumbia, AL

5/23/18 – Everything was performed above my expectations. Excellence at everything. Staff and technicians went way beyond what they had to  to ensure customer satisfaction!!

– Jim H.
  Muscle Shoals, AL

5/23/18 – I have been doing business with Long-Lewis of the Shoals for any years and they have always had excellent staff and services! so I will continue to be a customer at these locations!

– Regina L.
  Florence, AL

5/21/18 – I am extremely satisfied with the Long-Lewis employees and their professionalism. I recommend Long-Lewis whenever the car topic comes up.. I must also mention something that many other dealerships in the area try to avoid… Word of mouth is the BEST advertisement.!!! Keep up the magnificent business practices! Also, Long-Lewis service employees have always been great and very courteous, they always keep you in the know about what is going on with your car while it is in service!

– Gary A.
  Florence, AL

5/17/18 – It is always a good experience there when I purchase a new vehicle! The staff is very nice! The entire staff at Long-Lewis in Muscle Shoals is very professional and they have excellent work ethic! They are great to work with!

– Andrew G.
  Muscle Shoals, AL

5/17/18 – The service department did an excellent job taking care of the recent recall on my vehicle! they made sure to take care of ti efficiently and very quickly! I definitely have to give everyone who I came in contact with a A+ when it came to doing their job. Great service!

– Faye O
  Tuscumbia, AL

5/11/18 – The service guys always do an excellent job and are very knowledgeable in their work. I will continue to bring my truck there for all of my service!

– William H.
  Florence, AL

5/9/18 – I had a problem with my vehicle and ended up having to bring my car to Long-Lewis after hours to get my vehicle fixed, which I understood could cause a problem with the employees. But it didn’t and they got my car fixed a few days early!! I will recommend Long-Lewis service to anyone I know.

– Benji G.
  Rogersville, AL

5/7/18 – We have had Ford vehicles for many years. We really like the special way we are treated at Long-Lewis Ford in Muscle Shoals. We always like who we are placed with!

– Jerry F.
 Hackleburg, AL 

4/19/18 -Everything you want from a ford dealership is here. Never changes, quality work, friendly staff and appreciation for your business. I was in and out in a very reasonable time. The staff was extremely courteous and helpful. If it ain’t broke-don’t fix it.

– Tommy H.
  Tuscumbia, AL

4/11/18 -Great service, less time than other places I’ve been for oil change, etc. great customer service as well. The speed of service and excellent care of my vehicle.

– Kendall P.
  Sheffield, AL

4/6/18 – The wait time is excellent, I love being able to have an appointment and the staff is waiting to service my car early in the morning. The staff does an excellent job, an early morning appointment allows me to have my car serviced and no take time away from my job or family time on the weekends.

– Shelia F.
  Sheffield, AL

4/2/18 – Friendly, courteous and honest. First Ford dealership I’ve been to in 20 years that I felt treated me fairly and understands what excellent service is.

– Susan B.
  Florence, AL

3/30/18 – I was met with a smile and courteous personnel. I did not have to wait a long time even though I did not have an appointment.

-Regina S.
  Sheffield, AL

3/28/18 – I love the ability to set up an appointment for my maintenance, allows me to get in and out without waiting. Excellent service and friendly staff!

– David B.
  Tuscumbia, AL

3/26/18 – Had a great experience at Long-Lewis Ford!!! They were quick, informative, and had very pleasant employees!! I will be going back there again!!

– P and Express LLC
  Muscle Shoals, AL

3/14/18 – I have been a customer of Long-Lewis for years & have found their staff to be very wonderful!!! The service I have received through the years has been outstanding. I highly recommend them!

– Norma U.
  Muscle Shoals, AL

3/12/18 – Long-Lewis Ford Lincoln is a very professional in everything they do for their customers. I really like their willingness to make my visits to them successful! They make you feel good and that makes me want to return! Thanks Long-Lewis for such a positive experience!

– Joseph N.
  Muscle Shoals, AL

2/16/18 – The friendliness and knowledge if personnel was a plus for my experience. The work was good, and the service was good. I have NO complaints!!

– Kim H.
  Muscle Shoals, AL

2/16/18 – I am completely satisfied with the service that I received at the Quick Lane Tire and Auto Center at Long-Lewis Ford Lincoln in Muscle Shoals! I am very pleased with the service and courtesy I received!

 – James S.
  Muscle Shoals, AL

2/13/18 – Long-Lewis has always had a very professional atmosphere and there are always lots of friendly folks looking to help you!!!

– Pettus Mechanical Services
  Rogersville, AL

2/9/18 – I love Long-Lewis because they appreciate and take good care of their customers. Long-Lewis follows up with each customer to make sure they are happy and very satisfied.

– Terri S.
  Muscle Shoals, AL

2/7/18 – It was an extremely smooth process! Long-Lewis is Top Notch!! It is obvious, the Service Dept works together as a total team!! Great experience! Long-Lewis is extremely customer focused. They work as a total team to ensure customers, whether Sales, Service, Quick Lane, Rental, etc…, have a great experience each & every time they visit. It is clearly obvious that they “care” about their customers. I would not even consider going elsewhere! No one compares!

– Patricia C.
  Iuka, MS

1/19/18 – Long-Lewis always provides excellent service, and at the end the tech will always explain in detail the services received. Thanks for always taking care of our autos.

– Judy H.
  Russellville, AL

1/15/18 – The gentleman who helped me from start to finish, Skylar, went above and beyond to help me and also had awesome communication! Every single person who spoke with me at that dealership was wonderful! Thank you!!

– Sara S.
  Florence, AL

12/28/17 – The customer service people was super friendly and very helpful about the whole process. Made it easy to deal with. After the service was done, they told me what was done and showed me where my vehicle was. A+!

– Dennis S.
  Leighton, AL

12/18/17 – Our vehicle was taken in as soon as we arrived for our appointment. Our wait time was shorter than we expected. The professionalism of the staff was great. We love to deal with this service department because they tell us everything that is going on and what they are doing to fix the problem.

– Johnny B.
  Double Springs, AL

12/13/17 – My advisor Michael was very helpful and the technicians working on my vehicle were very knowledgeable. They replaced my tire pressure sensor and front cv axles and treated my vehicle as if it were their own. Communication was excellent the whole time my vehicle was in the shop. Thanks Long-Lewis!

– Chaton W.
  Waterloo, AL

12/13/17 – This was another very excellent Quick Lane experience. Work on my vehicle began immediately after I arrived with no wait and was completed very quickly.

– Ellis L.
  Muscle Shoals, AL

12/08/17 – Kevin was great, very easy to work with and very customer service motivated. Long-Lewis in Florence (I use the Speedy Service at their VW/Mitsubishi dealership) is my go-to service facility for my Lincoln MKZ and Dodge 3500 Dually.  Kevin Ragen handled my regular oil change quickly and also a service issue, repairing a door latch while the car was still in the regular service line.  He checked me out there also and we started planning for a set of Nexen tires for my truck coming up soon.  I got home and my wife commented “Wow, that was fast.”  Fast, reliable service, and while I don’t ask for it, they usually give me a free drive-thru car wash also.  Thanks Kevin and Long Lewis. That’s why I keep going back.

– Richard M.
  Athens, AL

11/17/17 – The tech explained every step that was going to be taken. He was kind and very considerate, he also told me what they had done and what I needed to do.

– Charles C.
  Florence, AL

11/14/17 – Oil change, tire rotation, and nitrogen filled tires were all done quickly and effectively. It was a very good price. Staff was kind, efficient and very thorough. I cannot think of any way to improve these services from where they’re at.

– Nick G.
  Florence, AL

11/8/17 – We did not have an appointment but our car was serviced without a delay. Very much appreciated! Now, THAT’S customer service!

– Lisa M.
  Russellville, AL

11/6/17 – Sam, the guy who took care of my car, broke his back trying to get everything fixed. I couldn’t ask for a better person to take care of it. When the problem wasn’t fixed the first time, he personally took it for a drive, with me in the car, to see what the problem was. He personally called me everyday to tell me how it was going with my car and even kept it over the weekend after it was fixed so that the mechanics could test drive it again to make absolutely sure it was fixed. Thank you Sam! This man deserves a raise!

– Rebecca C.
  Russellville, AL

11/3/17 – Best oil change experience ever. I’ve been going to these folks for past two years and have never had to exit my Lincoln yet. Keep it up!!!

– William G.
  Florence, AL

11/3/17 – The tech that I had (Chris) was very thorough and very polite, when I asked a question he answered with a smile. Hope I get him every time I need an oil change and tire rotation or any other service for that matter.

– Shelia M.
  Leighton, AL

10/25/17 – When rotating tires they found a little wear on tires so they checked alignment after oil change and tire rotation. Most places would have just kept going and not worried about the alignment but they went the extra mile!!! Love the service that I receive one big reason I keep coming back to them to buy my vehicles!!!

– Grant W.
  Savannah, TN

10/23/17 – Service was performed quickly; completed a recall service, oil change, repaired two tires that had slow leaks, and rotated the tires. Very happy with the quality of the service and how quickly it was performed.

– Ryan H.
  Florence, AL

10/23/17 – The personnel were all very busy when I arrived. I did not have an appointment, but everyone was very courteous and got my vehicle in for service as quickly as they could. They completed my service work in a very reasonable time. Overall I was very pleased with the service that I received.

– Ronald T.
  Muscle Shoals, AL

10/16/17 – Warm greeting, they worked to get me in asap and completed necessary work in a great time. They also applied any coupons available to make the cost reasonable.

– David B.
  Rogersville, AL

9/29/17 – Various team staff members went beyond my expectations to help me get my Edge serviced and understand next steps for recommended maintenance service to maintain peak vehicle performance. Thank you for caring about my experience and service at your business and asking for this survey information. Your teams are winners!

– Larry H.
  Tuscumbia, AL

9/25/17 – The men working on my expedition were so friendly! My kids were with me and they acknowledged them which made their day!

– Callie H.
  Killen, AL

9/25/17 – I was able to get in and out in a short period of time. And anything that needed attention was brought to me and explained before it was fixed.

– Michael R.
  Muscle Shoals, AL

9/21/17 – At the time I made the appointment, we discussed all that needed to be done. When I arrived for the appointment, the man in charge greeted me and reiterated what we had discussed. When they had finished with my car, that same man explained the type of tires, NEXEN. Told me they were filled with nitrogen and they would check the pressure any time. I have to admit I could tell the difference when I took a trip that weekend. The ride was very smooth. Thank you for taking good care of my FLEX.

– Lynda H.
  Florence, AL

9/11/17 –  Kevin greeted me, listened and took care of my vehicle at a reasonable rate. Plus super nice, friendly and never looks down on me as a woman bringing my vehicle in. I appreciate that very much.

– David J.
  Rogersville, AL

9/8/17 – I as very impressed with the staff. I came in without an appointment and ended up needing my brakes replaced. This only took them about an hour to do. I was very pleased and impressed.

– Ann K.
  Hanceville, AL

8/31/17 – Everything went do well, I can’t think of anything to improve. They even detailed my older vehicle inside and out. And, it was completed faster than expected. Excellent!

– Roger P.
  Florence, AL

8/30/17 – Everything went great my vehicle was picked up at my office and brought back when the repairs were completed. The best experience I have ever had with a dealer service department. I will by my next Ford at Long-Lewis.

– Franklin S.
  Decatur, AL

8/28/17 – The service was done in a timely manner. Brandon went over the service that was done to my car after it was performed. Thanks for the great job y’all do.

– Doris J.
  Moulton, AL

8/25/17 – The Quick Lane techs were very friendly and courteous. They were very busy but got my oil changed very quickly. Just keep doing things like you are now and I will be back when I need another oil change.

– Donald J.
  Tuscumbia, AL

8/23/17 – Service was great and everyone I had interaction with was professional, knowledgeable and courteous! Nothing could have been improved upon.

– Robert M.
  Haleyville, AL

8/21/17 – I particularly liked that the technician told us what services we received. He didn’t just hand us paperwork and keys.

– Jimmy T.
  Loretto, TN

8/21/17 – Long-Lewis Quick Lane can’t be beat. The best crew around! First Class Advisors and Technicians!! I appreciate their professionalism & knowledge.

– Patricia C.
  Iuka, MS

8/14/17 – My battery died in my Lincoln. I didn’t realize it but it was still covered under warranty. What a pleasant surprise when they came and got me and told me there was no charge! We have bought 4 new vehicles from LL and we like doing business with them.

– Pattsy Y.
  Florence, AL

8/3/17 – Mike Elliot went above and beyond to find me a loaner while my Ford extended warranty covered repairs were made to my 2013 Edge. With 2 young granddaughters in tow and not sure how long the repairs would take, it was great to be able to leave and come back in a safe car. The repairs were done much quicker than expected, too. Many thanks to Mike and the guy(s) who repaired my Edge…great job!

– Donna P.
  Killen, AL

7/31/17 – These guys do a fantastic job! Very thorough and very efficient. This is the only place I will ever use to have my truck serviced. Trust the experts at Long-Lewis Quick Lane in Florence.

– Michael G.
  Florence, AL

7/27/17 – I went on my lunch break, and they were quick enough that I arrived back within time. When making an appointment, they could ask what all I needed done and the type of oil, so I could drop off my car and the mechanics know what to do.

– Brent S.
  Florence, AL

7/26/17 – We were very pleased with the whole experience. We didn’t have an appointment but only waited 5 or 10 minutes before car was worked on.

– Terry B.
  Russellville, AL

7/24/17 – The thoroughness of the service advisor and attention to the little things are what impressed me the most. He noticed my alignment was a little off, and sent it to have it checked and adjusted.

– James S.
  Florence, AL

7/24/17 – Brandon S. remembered us from back in January. We had just bought my Jeep and and he greeted us by asking if we still loved our Jeep! Very nice guy!

– Serrita M.
  Tuscumbia, AL

7/21/17 – I have never been disappointed by Brandon Seay and the rest of the Quick Lane staff. First class operation all the way.

– William C.
  Tuscumbia, AL

7/17/17 – They under promised and over delivered. I have enjoyed my experience with the service department at Long-Lewis in Florence, Al.

– Jeff G.
  Florence, AL

7/13/17 – The lady who took care of me after the work was completed. I had a bad experience the time before and I was promised that they would take care of it. She went above and beyond to find out and make sure it was handled properly. She worked out in the shop not in the A/C office.

– Sondra M.
  Russellville, AL

7/3/17 – The Quick Lane manager did an excellent job of managing his team and was very courteous and respectful to me. I have been to the Quick Lane several times before but this visit was by far the best managed and coordinated one that I have ever experienced.

– Lila D.
  Russellville, AL

6/30/17 – As always, Supervisor Tim Fields and Quick Lane tech were welcoming, helpful and efficient. All my questions and concerns were fully answered: Long-Lewis Shoals is simply the best. Six years now, and never a bad experience: an extremely well-run company.

– Kevin O.
  Hamilton, AL

6/28/17 – They got me right in and put the spare tire on for me and the same thing the next day got me in and put the new tire on for me. Excellent job!

– Kevin D.
  Florence, AL

6/26/17 – Appreciate the courtesy of all staff, and explanation of service required. Van drivers were pleasant and courteous as well.

– Ann R.
  Huntsville, AL

6/26/17 – I was pleased with how the staff informed me of the services that were due to be performed. Replacing the air filter, and cabin filter, and checking the alignment, and performing the alignment.

– Marty C.
  Florence, AL

6/23/17 – Have been a Long-Lewis customer since they took over from Family Ford. They have continued to provide top notch reliable service that I have come to expect from a Ford Dealership. The Maintenance staff at Long-Lewis are professional in their dealings with myself and other customers that I’m aquatinted with.

– Dave R.
  Florence, AL

6/20/17 – The guys were knowledgeable and helpful. Service was quick, but thorough. Appt time was honored and no wait. Great experience!

– Sherry G.
  Tuscumbia, AL

6/20/17 – Sharon Goolsby is my service person and she does a fantastic job. I bring all my vehicles to the Quick Lane in Muscle Shoals and its because of people like Sharon and all the personnel there.

– Ted F.
  Muscle Shoals, AL

6/13/17 – The garage worked really quickly. I had an appointment for my car to have a recall fixed, and I was in and out in less than 15 mins.

– Brent S.
  Florence, AL

6/8/17 – I expressed to them that I was going on vacation and needed my oil changed and to check tires, filters, etc. to make sure everything was in good shape. They made great efforts to check everything out for me. I felt assured that my truck was ready to travel! Great job!

– Mark S.
  Tuscumbia, AL

6/5/17 – They have really stepped up their game at the Muscle Shoals Quick Lane in terms of speed, courtesy and customer service. I couldn’t be happier with the price and quality of work.

– Scott N.
  Rogersville, AL

6/2/17 – Love the personal assistance with questions about the interior buttons and toggle switches that needed to be explained to me.

– Mary S.
  Florence, AL

6/2/17 – Very pleased with the entire process; vehicle was diagnosed, we were informed what the trouble was, given an estimate as to cost. Vehicle was repaired the next day; good engine performance has been restored…total cost of repair came in about $13 under estimate….who knew? Way to go, Long-Lewis!

– Billy L.
  Haleyville, AL

6/2/17 – Vehicle in service department to address a recall issue. Was provided with a courtesy vehicle to drive. Repairs made promptly. Well satisfied with service.

– Brenda T.
  Haleyville, AL

5/16/17 – Service was great…the Sam got a rental car for me which was great…was very efficient and prompt with service calls informing me of what was going on with my car.

– Laura T.
  Florence, AL

5/16/17 – Dealing with Sam was excellent. He kept me informed with every step of the process and Christina my sales person even helped me with a rental vehicle while ours was in the shop. Thanks for everything Long-Lewis!

– Blake F.
  Muscle Shoals, AL

5/16/17 – Everyone was so kind and caring. Going out of the way to make you feel welcome. The service team was GREAT! We REALLY enjoy going to Long-Lewis in Muscle Shoals for ALL our car needs. They are ALWAYS so interested in doing us a GREAT SERVICE. You have a GREAT TEAM, can’t do better than that!!

– Julia S.
  Florence, AL

5/16/17 – As always, nice friendly staff who worked quickly and checked everything to make sure I was up and running! I have used this quick lane for several years and have never been disappointed.

– Sam C.
  Sheffield, AL

5/12/17 – Everything went great I was little early but they still worked me in and had me out before my original appointment time.

– William H.
  Muscle Shoals, AL

5/11/17 – Communications were great for getting service scheduled and during maintenance activities for pricing and completion times.

– Eddie J.
  Town Creek, AL

5/10/17 – Was on time with my appointment and got me in and out. The service guy was fantastic and very knowledgeable. I was very impressed.

– Selena H.
  Russellville, AL

5/10/17 – The service advisor, Chris, was very helpful in explaining the process and how long the service should take and helped me arrange a ride to work and back to the dealership from work when the work was completed.

– Robert O.
  Florence, AL

5/2/17 – I made my appointment with a young lady that went above and beyond to get me in on the very day that I called. She was very helpful and friendly. The gentleman working in the quick lane were extremely professionals and helpful!

– Kimberly W.
  Tuscumbia, AL

5/1/17 – I ran by after work without an appointment and they took me in anyway. Very thankful for that. I was in and out within 30 minutes. Great service!

– Cherry B.
  Leighton, AL

4/27/17 – Service Manager was great to work with, kept me updated and followed through on everything he told me. Very impressed with the service and will continue to use Long-Lewis Ford.

– Bradley B.
  Anderson, AL

4/27/17 – I always feel as though the employees know me on a personal basis when I go to Long-Lewis and they always know how to treat you right.

– Chaton W.
  Waterloo, AL

4/25/17 – Employees are friendly, courteous and appear to know what they are doing. They don’t stand around shooting the breeze – they are very busy working, which is much appreciated.

– Jeffrey F.
  Anderson, AL

4/24/17 – The mechanic that serviced my van was very,very through, and detailed oriented and I like that. There’s nothing that I know of that you need to improve.

– Cynthia R.
  Tuscumbia, AL

4/19/17 – I appreciate the prompt repair of my vehicle. No hassles, and I was provided a rental car so that I would not have to make arrangements for a ride to and from work. Excellent service!!

– Sandy W.
  Florence, AL

4/18/17 – Professional and courteous service. Loaner vehicle was comparable to my vehicle being serviced. Problem was diagnosed and corrected in a timely manner.

– Jackie S.
  Rogersville, AL

4/14/17 – Had a young woman and so impressed. Told her this was my first time handling this responsibility. My husband recently passed and he took care of it. She even followed up with me via email and I was able to ask her a question.

– Teresa H.
  Florence, AL

4/11/17 – Super friendly staff, only improvement would be if it was free and I know that’s not possible and a staff like that deserves a good wage.

– Emery D.
  Hamilton, AL

4/10/17 – Wait was not as long as I had anticipated. Enjoyed visiting my Long-Lewis friends in the showroom while I was there. Long-Lewis is like family to me and they treat me like family.

– Zoe P.
  Florence, AL

4/3/17 – I think the promptness of the service went particularly well. My oil was changed and tires rotated in approximately 30 minutes. Also, the staff was very professional and helpful.

– Wanda L.
  Muscle Shoals, AL

3/30/17 – I really appreciated the communication tools – sending me an email with details about my upcoming service apt. and Sam keeping me informed via text messages. I have never had a dealership use texting updates so efficiently. Everything was explained very well. The car looked brand new! I was surprised how quickly everything on my check list was completed, especially getting rid of any traces of the 3 dents! I would drive from Huntsville for this service dept!

– Paula H.
  Owens Cross Roads, AL

3/27/17 – Carla in the waiting room was extremely helpful. She was constantly offering me water, and walked me over from Quick Lane to the body service area to have them look at my driver door.

– Cornelia H.
  Tuscumbia, AL

3/27/17 – Everything went smoothly and fast, I was very much satisfied with the service and the young men who serviced my car.

– Roberta W.
  Tuscumbia, AL

3/21/17 – Randy Johnson was outstanding handling my service visit. I had received conflicting information by two other service reps by phone in advance of my visit regarding tire prices and two rebates. I presented my notes from those conversations to Randy and he honored the lower price of one and got me both rebates, one from Michelin and one from Quick Lane. One of the service reps I had spoken to said the Quick Lane rebate would not apply and quoted a higher price for the tires. I was so appreciative of Randy’s assistance, I had already called the dealership’s manager prior to receiving this survey to note Randy’s customer service.

– Richard M.
  Athens, AL

3/21/17 – Mr. Samuel Laster was amazing, he answered every question we had. There is nothing that could’ve been done any better.

– Jacky T.
  Florence, AL

3/21/17 – Everything went great. I didn’t even have to get out of my car. They brought me a water to drink and couldn’t have been any nicer. I was completely satisfied.

– Brenda L.
  Russellville, AL

3/21/17 – At this time, I am pleased with the work preformed on my vehicle. I am no longer feeling my transmission shifting hard. Smoother ride. Sam, service tech was helpful and kept me informed with everything. The only thing I could say that would have made this service perfect is if I picked up a clean vehicle after being in the shop.

– Samantha W.
  Tuscumbia, AL

3/21/17 – My vehicle record was reviewed to see if my tires were rotated last time, which they weren’t. I had my tires rotated. My truck was serviced very quickly and I was able to continue my day.

– Johnny S.
  Muscle Shoals, AL

3/17/17 – The Quick Lane at Long-Lewis was awesome as always. They replaced my battery and changed my oil extremely quickly and always made me feel like I was right at home. Definitely somewhere I will return to and people I will be dealing with more in the future.

– Chaton W.
  Waterloo, AL

3/15/17 – Service center personnel were cordial and very helpful. While rotating tires, personnel paused to show me the heavy wear on the inside portions of the tread on my tires. They were open and honest about the mileage I could expect to get from those worn tires. As a result of their input, I opted to go ahead and change all four tires on the vehicle.

– Gary M.
  Florence, AL

3/10/17 – My vehicle was inspected for two recalls. They kept me informed and were very thorough. We had to wait, but it was very comfortable with complementary refreshments. Kevin was great!

– Nicholas A.
  Hillsboro, AL

3/2/17 – Sam my service advisor was incredibly helpful and courteous he does his best to fit my schedule and is always very accommodating! I know my car is in good hands at Long-Lewis!

– Christina C.
  Tuscumbia, AL

3/1/17 – Everything went great. Mike Elliot was super professional and made sure that everything from my rental to my repair went smoothly.

– Joshua W.
  Florence, AL

2/27/17 – Service advisors were awesome, and there was nothing to change I made my appt they checked me in and didn’t seem like no time they were finished.

– David J.
  Rogersville, AL

2/24/17 – Everything went very smoothly. The staff were very efficient and friendly. I was very pleased with everything.

– Cindy P.
  Leighton, AL

2/24/17 – This was the best service experience I’ve ever had. I pulled up and didn’t even have to tell them my name. Brandon greeted me with a big smile and couldn’t have been more polite. I will be going to Long Lewis again to service my VW! Thanks guys!

– Joanna G.
  Muscle Shoals, AL

2/24/17 – They took me in as soon as I arrived. Began work and has me out very fast. Could not have been better.

– Doris J.
  Rogersville, AL

2/24/17 – Last week, I discovered I had an oil leak, so I took it to our Quick Lane to have it looked at. While there, Brandon noticed I was due an oil change. I had the oil change done & my oil leak was found & fixed. Thanks, Brandon!

– Lura A.
  Muscle Shoals, AL

2/23/17 – It is just how courteous and friendly everyone is with us. Everything is done in a timely manner, we just love bringing our vehicles to you.

– William E.
  Russellville, AL

2/20/17 – What went well? Everything! These dudes know what they’re doing. Brandon, Tim, and Skyler were awesome. I was given constant updates about my vehicle throughout the visit. Great job by all!

– Dustin B.
  Muscle Shoals, AL

2/20/17 – When it was determined, that it might take more time, a rental was given to me to go ahead and get what I needed to do done. I thought this was very professional, it let me know that they knew my time was valued also.

– Thomas D.
  Russellville, AL

2/15/17 – The attention to my service needs was excellent. The service personnel could not have been any better. I am completely satisfied with my service experience……Great employees!

– James S.
  Muscle Shoals, AL

2/14/17 – Everything was taken care of completely. My service advisor and my mechanic took care of my truck completely.

– Raymond F.
  Taylorsville, KY

2/13/17 – I sat in my car while it was serviced. I was given something to drink while i waited. Just a little faster in line. I will make appointment next time.

– Delano K.
  Mount Hope, AL

2/13/17 – I had two friends with me and they were impressed with how quick the service was done, and how nice every one was.

– Thomas D.
  Cherokee, AL

2/10/17 – The Attendant was great to explain in detail what was done plus she advised us on some additional points. Very helpful.

– Stella G.
  Killen, AL

2/6/17 – Appreciated that when my truck had to stay over an extra day that they provided me with a nice truck to use while I waited for mine to get done.

– Jonathan E.
  Phil Campbell, AL

2/6/17 – Everything went really well. Kevin Ragen was very polite as well as all the employees. They checked my car & got right on fixing the problem. Thanks.

– Buddy A.
  Florence, AL

2/1/17 – Very great service well taking care of in a timely matter would not change a thing about getting my car done at Long-Lewis would for sure tell people about the great experience I have had at Long-Lewis and great service advisors and management team Long-Lewis will always be the place I get my car looked at A+ all the way around for Long-Lewis!

– April B.
  Cherokee, AL

1/30/17 – The were very polite and made me feel at ease with the situation. They arrange for me to get a rental from the Muscle Shoals Long-Lewis and took it back for me.

– Precilla R.
  Florence, AL

1/30/17 – I have been a Long-Lewis customer for many years. My loyalty comes from the way I am treated in all areas of the business from sales to service. Having a major problem with my vehicle, at least in my eyes, was a first for me. Things were explained to me and I was kept informed on why it was taking so long to get my car fixed. Communication is important to me and I feel Long-Lewis deserves a bouquet of gold stars! Thank you for fixing my car and being great people!

– Elizabeth G.
  Muscle Shoals, AL

1/27/17 – This was a Ford CPO warranty call. The items were quickly identified and a loaner was provided because of the time it would take. It was done the next day and have had no problems. I have had excellent service from everyone at Long-Lewis. Makes you rethink the old jokes about car salesmen and such!

– James R.
  Phil Campbell, AL

1/25/17 – I may be closer to the Quick Lane in Florence, but have always received such good care in Muscle Shoals that I have never bothered to try out the other one. Thank you for being polite and explaining what all is being done each time I come in.

– Brenda B.
  Florence, AL

1/25/17 – There was a time delay in receiving the alternator, but that was not the fault of Long-Lewis, and the installation upon receipt at Long-Lewis was very fast.

– William J.
  Florence, AL

1/23/17 – The courtesy and friendliness of the staff was very good. The service area and quick lane area are nice and large.

– Curtis A.
  Tuscumbia, AL

1/20/17 – The employees are very kind and helpful, my experience with the oil changing and tire service has always been excellent.

– Susan R.
  Rogersville, AL

1/19/17 – I got there about 20 mins early and they were able to take my car right them. I had not planned to have my tires rotated but changed my min and. Was there about 20-25 mins. Very quick.

– Pattsy Y.
  Florence, AL

1/18/17 – The service attendants were very accommodating. The waiting room is very pleasant and comfortable and the refreshments that are served are great.

– Steven K.
  Florence, AL

1/18/17 – Everyone was very helpful from the moment I arrived. They were all very professional and explained the entire process. Very Pleased.

– Paul W.
  Florence, AL

1/16/17 – Employees were very knowledgeable and friendly. Explained what they had done. I was very satisfied with service.

– Lee V.
  Florence, AL

1/13/17 – The employees were very nice and polite. Brandon at Long-Lewis Ford in Muscle Shoals was extremely helpful. The whole team was very efficient. Great Team Work!

– Donna E.
  Vina, AL

1/2/17 – Sheila took very good care of my needs on my truck. I will continue to use the Quick Lane for my maintenance on my vehicles.

– William G.
  Tuscumbia, AL